LOCATION

Cape Town

 

PURPOSE OF THE ROLE
The core purpose of the Finance Manager is to manage the full finance function of the business unit by providing excellent service to stakeholders and ensuring that there are sound financial controls in place, pro-active risk management and to provide accurate, reliable and trusted information/financial reporting to the business to enable sound business decisions.

 

KEY RESPONSIBILITIES

Budget and Financial Management

• Prepare monthly management accounts and ensure that all financial reports are collated timeously and accurately
• Analyse financial data, project future trends to prepare financial forecasts and conduct reviews and reconciliations continuously to evaluate possible risk.
• Manage and report on the working capital and cash of the business to ensure that cash is optimized in the business
• Ensure a robust control environment around the finances of the business unit, with the regular reconciliation of accounting records
• Lead the overhead and cost control of the business unit
• Ensure that all deliverables are prepared accurately, and all deadlines are adhered to for the annual company audit
• Facilitate annual budget process by providing guidelines, evaluating feedback from business and presenting reports and strategic initiatives to executive management
• Apply financial tools to prepare budgets in line with the business plan to achieve business objectives. Evaluate and take corrective action where required.
• Conduct financial feasibility studies on new business opportunities with existing brands, new brands, new channels, new markets or new openings
• Project management of special projects including setting objectives, deadlines, financial models, implementation & follow through

Process Improvement and Efficiency

• Benchmark financial key performance areas and business processes against Group standards and industry best practices.
• Continuously challenge the status quo to ensure business sustainability.
• Identify and report on trends and out of line situations to establish and recommend business resolution based on analysis and evaluation.
• Keep abreast of current and new changes within the finance industry to ensure compliance.
• Ensure adherence to the required corporate governance standards and contribute to the development, update and implementation of policies and procedures where required.

Business Solution Generation

• Advise and recommend business solutions based on appropriate analysis and evaluation.
• Provide professional financial support to the business in terms of project viability, insightful financial reporting, internal advice and implementation of sound financial policies
• Optimize performance through the implementation of best operating practices within financial accounting areas of control.
• Highlight relevant out of line situations – initiate actions and recommend corrective action to the relevant stakeholders.
• Facilitate recommendations/suggestions on business development initiatives and ensure alignment to business needs (current and future)

Business Relationship Management and Networking

• Recommend and advise stakeholders on best practice and Group Finance methodologies.
• Optimize the business operations effectiveness by partnering with the business and the various Outsource Clients.
• Identify retail related opportunities based on appropriate analysis and evaluation and advise or recommend relevant solutions.

Competencies

• Analytical Thinking
• Attention to Detail
• Planning and Organising
• Persuading and Influencing
• Problem Solving
• Entrepreneurial and Commercial Thinking
• Deciding and Initiating Action
• Delivering Results and Meeting Customer Expectations
• Coping with Pressures and Setbacks

 

Requirements/qualifications

• Accounting Degree or equivalent required
• Registrations to recognised professional body would be advantageous
• Minimum 5-year staff management experience
• Working experience on MS Office required
• Previous knowledge working on Syspro would be advantageous

 

Job: Finance

Primary Location: Cape Town

LOCATION

Cape Town

 

PURPOSE OF THE ROLE
To provide commercial direction and leadership to the business to ensure maximum sales of the Inland region through focus on business drivers, including customer service, achievement of sell out and wholesale numbers, implementation of Brand standards in the retailer landscape, team leadership and performance of the Inland sales team.

 

ROLES AND RESPONSIBILITIES:

Sales Management

• Monitor Region’s performance vs. budgeted numbers (compare retailer by store vs. national picture).
• Analyse and evaluate the Regional actual sales results against the set target for the relevant period; ensuring that appropriate actions are in place to drive sell-out with the team.
• Analyse areas of underperformance and initiate the appropriate intervention for corrective action to minimize future negative sales impact.
• Partner with marketing to ensure tools are provided to drive sell-out and build the brand – ensure optimum usage of trade marketing tools with the sales team.
• Ensure that instore execution reflects the brands positioning and expectation of the business.
• Execute launch and promotional activations and plans to ensure: Targets, profits and positions are achieved across the business.
• Agree training plan with Training Managers, monitor and feedback training needs.
• Anticipate and address obstacles that hinder maximum sales generation.
• Communicate performance results to the National Commercial Sales Manager.
• Conduct regular audits to ensure that all necessary scorecards, policies, procedures, and processes are in place and adhered to.
• Identify and implement new ideas to drive sales.
• Work together with the National Commercial Sales Manager and Marketing Team, to build the Brand and develop regional sell-out strategies.
• Identify problem stores, high performance stores top down – ensure appropriate actions plans to drive sales.
• Collaborate with RDMs and formulate strategies to prioritize and grow nonperforming stores.
• Collaborate with support functions e.g., marketing, events, training, HR, to ensure support and strategies are in place to drive sell-out and build a high performance team.
• Ensure submission of monthly commission reports to all retailers and internal stakeholders timeously.

Customer Service Delivery:

• Manage the implementation of the company’s customer service to our retailer partners.
• Ensure proactive resolution of and take immediate corrective action on out-of-stock-lines in the trade.
• Manage correct implementation of merchandising and planogram guidelines.
• Oversee the management and maintenance of stock in stores to ensure maximum sales potential.
• Ensure correct and timeous implementation of launches, promotions, and replenishment.
• Ensure correct usage and ROI of promoter pool with service providers to maximise potential within the retail environment.
• Create and implement plans consistent with business objectives.

People Management

• Encourage, implement, and reinforce the company values and leadership principles.
• Ensure an open, motivated, and harmonious work environment.
• Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received, to enable continuous improvement.
• Be actively involved in individual development plans, develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
• Ensure that KPIs are conducted on all staff to identify the appropriate performance management requirements.
• Monitor, analyze and manage RDM expenses.
• Guide and support RDMs in driving their required growth via implementation and regular review of the area business plans.

Market/Region Intelligence

• Conduct regular environmental scans of competitor activities (price, product, layouts, and promotions).
• Ensure monthly communications to highlight trends and opportunities in the region.
• Manage and implement best practices to continuously improve performance in the region.
• Provide competitor feedback to Marketing department to ensure relevant insights to development of marketing strategies and activities.

Merchandise Management

• Conduct regular analysis and interpretation of stock management to manage the region’s performance.
• Communicate with National Commercial Sales Manager on stock issues e.g., out of stocks, overstocks.
• Ensure data integrity through effective stock control.
• Oversee new door opening and closing process.

Communication and Stakeholder Management

• Build effective working relationships with key stakeholders to achieve overall brand/business objectives
• Develop and maintain relationships with our key retailers to ensure our respective brands are deemed integral to their business, so as to maximise brand growth, support and exposure in their stores.
• Guide the sales team to work in partnership with all other departments to ensure the smooth day to day running of both the brands and the business as a whole, through regular and relevant communication
• Ensure that brands gain the maximum support across all retailers in terms of distribution strategy (being in the right doors), space, location, visibility, stock support and marketing support
• Drive this skill with direct reports in order to achieve best opportunities with customers

 

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Persuading and Influencing

 

Technical Skills:

• Business acumen
• Coaching and developing others
• Excellent communication skills
• Sales and stock management
• Conflict management
• Negotiation skills
• Change management
• Computer proficiency with Microsoft Office, excellent Excel skills.
• Be analytical and be able to analyse data with view of improving productivity as well as looking for opportunities to drive sales.

 

REQUIREMENTS/QUALIFICATIONS

Matric certificate, preferably with a Business or Marketing or related degree/diploma

5 years Cosmetics and/or Retail operations experience

Proven track record of sales achievement and leadership

Excellent leadership skills

5 years relevant experience

Excellent knowledge of Excel, PowerPoint, and Word

Valid driver’s license

Must have own vehicle

 

Primary Location: Cape Town, however travel is required.

LOCATION

Cape Town

 

PURPOSE OF THE ROLE
To develop the brand strategies in South Africa and optimise the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Formulation of brand strategy and long-term growth plans to drive market share growth.
• Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth.
• Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times.
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market.
• Analysis of brand strategy and performance and effect changes as needed.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the sales team.
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations.
• Effective and regular business reviews to ascertain challenges and opportunities.
• Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting

 

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with all stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

 

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Ensuring achievement of wholesale budgets across all retailers
• Ensuring market share growth across all retailers

 

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

 

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

 

MINIMUM REQUIREMENTS/QUALIFICATIONS

Business/Marketing degree

5 years relevant experience in the cosmetics industry

Must have experience in building make-up and skincare brands

 

Prestige Cosmetics Group is an equal employment opportunity company that is committed to diversity.

LOCATION

Johannesburg – Mall of Africa

 

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the Johannesburg team as a Counter Manager for Chanel in Sandton City Mall.

 

PURPOSE OF THE ROLE

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

 

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

 

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

 

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

 

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

 

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

 

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

Matric certificate

At least 3 years retail and cosmetics experience

Previous in store Counter Manager experience

Certificate in Beauty/Make-Up is advantageous

LOCATION

SANDTON

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Johannesburg team as Store Manager & Make Up Artist for NARS Cosmetics within our first standalone retail store. If you are passionate about business, cosmetics and makeup artistry, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

 

PURPOSE OF THE ROLE

The purpose of the role is to ensure the store’s profitability through exceptional leadership, focus and management of the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness. This description is not all inclusive of responsibilities.

 

KEY RESPONSIBILITIES

 

BUSINESS PERFORMANCE

• Analyze and manage store P&L, budgets, and projections. Together with the team, build plans and ensure execution to achieve/exceed sales budget and achieve optimum expense ratios.
• Set targets per person per day and manage the monitoring of % to target with action plans daily and weekly.
• Implement business processes of managing expenses to increase profitability.
• Ensure that store stock loss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store.
• Ensure compliance to OHASA requirements ensuring a safe working environment at all times.
• Drive seasonal incentives with the team to achieve sales targets.

 

CUSTOMER SERVICE DELIVERY

• Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
• Ensure correct implementation of store layout, merchandising, signage, and visual displays according to brand standards.
• Ensure correct and timeous implementation of store’s promotions, events, other brand communications, in accordance with brand standards.
• Ensure appropriate staffing levels to support customer service requirements.
• Monitor monthly performance axes split/slow lines and determine suitable actions to address performance gaps.
• Drive IPT to a target of 3.
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients – adhere to POPIA guidelines at times.
• Oversee BC’s communication to customers to ensure customer recruitment and retention.
• Drive the attraction and retention of new customers.
• Manage in store customer complaints or concerns efficiently and effectively. Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve.

 

MERCHANDISE MANAGEMENT

• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
• Conduct weekly analysis and interpretation of all stock management reports with appropriate actions.
• Ensure communication of stock issues to Line Manager e.g., out of stocks, overstocks.
• Ensure data integrity through effective stock control and ensure SOP is followed.
• Identify and plan stock and tester need for the month and ensure orders are placed timeously.
• Identify and plan supplies and tools for the month and ensure orders are placed.
• Monitor your stock versus tester ratio to ensure that testers are used efficiently.
• Identify maintenance issues, report to the Brand Manager and follow up.

 

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times.
• Adhere to and maintain brand standards at all times.

 

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members.
• Induct new staff members.
• Manage the performance of self and all direct reports – ensure that regular feedback coaching, and mentoring on performance is provided to all team members.
• Be actively involved in staff Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
• Identify training needs for team members and communicate needs to Training Manager.
• Attend classroom training and ensure that staff apply this ongoing learning in store. Ensure effective usage of the PCG Academy as the online training and communication platform.
• Ensure an open, motivated, and harmonious work environment – create a great working environment through excellent leadership.
• Manage daily team/people issues.
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained.

• Maintain records of all EMTs, monitor impact and report back to Line Manager monthly.
• Formally review job performance for all employees quarterly and annually and maintain written records of such meetings; implement the company performance processes.
• Conduct monthly one on ones with sales team to address and enhance performance – coach team members to ensure optimal performance.

 

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to business plans.

• Ensure that all promotional and event directives are executed in accordance with brand guidelines.

• Ensure that the store delivers appropriate merchandise and services adhering to brand standards and according to the store’s specific customer profile and customer trends.

 

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are consistently upheld and reinforced.
• Build strong working relationships with all internal and external stakeholders.

 

ADMINISTRATION REPORTING

• Daily, weekly, monthly sales tracking sheets.
• Weekly and Monthly top 5 competitors.
• Analyze sales and competitor reports to identify trends and sales opportunities.
• Create and manage effective store schedules set to meet the business staffing needs.
• Manage leave applications via ESS.
• Submit claim forms for overtime, night work (holidays etc.), ensure adherence to payroll cut-off timelines.
• Store checklist submitted weekly.
• Submit store event report including photographs to Line Manager as and when required.

 

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organizing
• Delivering Results & Meeting Customer Expectation
• Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

• At least 5 years retail and cosmetics experience
• At least 5 years’ advanced Make-Up experience
• Previous Managerial or supervisor retail experience
• Must have experience in leading a retail team
• Certificate in Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be willing to work weekends and shifts as required
• Working Knowledge of MS Word, PowerPoint and Excel
• Must have own transport

LOCATION

Pretoria, Kollonade

 

If you are passionate about cosmetics, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment; we are looking for you!

 

PURPOSE OF THE ROLE

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

 

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

 

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

 

BRAND MANAGEMENT

 

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

 

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

 

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

 

CUSTOMER EXPERIENCE

 

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients
• Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

 

TEAMWORK

 

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

 

ADMINISTRATION

 

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

 

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 2 years cosmetics/fragrance experience within a retail environment
• Must be able to demonstrate retail knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

 

Job: Sales and Service

Primary Location: Sandton

LOCATION

Western Cape, V&A Waterfront

 

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Cape Town team as Store Manager & Make Up Artist for NARS Cosmetics within our first standalone retail store. If you are passionate about business, cosmetics and makeup artistry, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

 

PURPOSE OF THE ROLE

The purpose of the role is to ensure the store’s profitability through exceptional leadership, focus and management of the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness. This description is not all inclusive of responsibilities.

 

KEY RESPONSIBILITIES

 

BUSINESS PERFORMANCE

• Analyze and manage store P&L, budgets, and projections. Together with the team, build plans and ensure execution to achieve/exceed sales budget and achieve optimum expense ratios.
• Set targets per person per day and manage the monitoring of % to target with action plans daily and weekly.
• Implement business processes of managing expenses to increase profitability.
• Ensure that store stock loss results are within company norms with an effective stock loss action plan which identifies and addresses all potential security risks within the store.
• Ensure compliance to OHASA requirements ensuring a safe working environment at all times.
• Drive seasonal incentives with the team to achieve sales targets.

 

CUSTOMER SERVICE DELIVERY

• Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
• Ensure correct implementation of store layout, merchandising, signage, and visual displays according to brand standards.
• Ensure correct and timeous implementation of store’s promotions, events, other brand communications, in accordance with brand standards.
• Ensure appropriate staffing levels to support customer service requirements.
• Monitor monthly performance axes split/slow lines and determine suitable actions to address performance gaps.
• Drive IPT to a target of 3.
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients – adhere to POPIA guidelines at times.
• Oversee BC’s communication to customers to ensure customer recruitment and retention.
• Drive the attraction and retention of new customers.
• Manage in store customer complaints or concerns efficiently and effectively. Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve.

 

MERCHANDISE MANAGEMENT

• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
• Conduct weekly analysis and interpretation of all stock management reports with appropriate actions.
• Ensure communication of stock issues to Line Manager e.g., out of stocks, overstocks.
• Ensure data integrity through effective stock control and ensure SOP is followed.
• Identify and plan stock and tester need for the month and ensure orders are placed timeously.
• Identify and plan supplies and tools for the month and ensure orders are placed.
• Monitor your stock versus tester ratio to ensure that testers are used efficiently.
• Identify maintenance issues, report to the Brand Manager and follow up.

 

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times.
• Adhere to and maintain brand standards at all times.

 

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members.
• Induct new staff members.
• Manage the performance of self and all direct reports – ensure that regular feedback coaching, and mentoring on performance is provided to all team members.
• Be actively involved in staff Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
• Identify training needs for team members and communicate needs to Training Manager.
• Attend classroom training and ensure that staff apply this ongoing learning in store. Ensure effective usage of the PCG Academy as the online training and communication platform.
• Ensure an open, motivated, and harmonious work environment – create a great working environment through excellent leadership.
• Manage daily team/people issues.
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained.
• Maintain records of all EMTs, monitor impact and report back to Line Manager monthly.
• Formally review job performance for all employees quarterly and annually and maintain written records of such meetings; implement the company performance processes.
• Conduct monthly one on ones with sales team to address and enhance performance – coach team members to ensure optimal performance.

 

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to business plans.
• Ensure that all promotional and event directives are executed in accordance with brand guidelines
• Ensure that the store delivers appropriate merchandise and services adhering to brand standards and according to the store’s specific customer profile and customer trends.

 

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are consistently upheld and reinforced.
• Build strong working relationships with all internal and external stakeholders.

 

ADMINISTRATION REPORTING

• Daily, weekly, monthly sales tracking sheets.
• Weekly and Monthly top 5 competitors.
• Analyze sales and competitor reports to identify trends and sales opportunities.
• Create and manage effective store schedules set to meet the business staffing needs.
• Manage leave applications via ESS.
• Submit claim forms for overtime, night work (holidays etc.), ensure adherence to payroll cut-off timelines.
• Store checklist submitted weekly.
• Submit store event report including photographs to Line Manager as and when required.

 

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organizing
• Delivering Results & Meeting Customer Expectation
• Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

• At least 5 years retail and cosmetics experience
• At least 5 years’ advanced Make-Up experience
• Previous Managerial or supervisor retail experience
• Must have experience in leading a retail team
• Certificate in Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be willing to work weekends and shifts as required
• Working Knowledge of MS Word, PowerPoint and Excel
• Must have own transport

LOCATION

Western Cape, V&A Waterfront

 

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Cape Town team as a Make Up Artist for NARS Cosmetics within our first standalone retail store. If you are passionate about cosmetics, makeup artistry, customer service, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

 

Purpose of the Role

 

The purpose of the role is to provide an exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the NARS brand image. This description is not all inclusive of the responsibilities.

 

KEY RESPONSIBILITIES

 

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets.
• Assist in setting up and driving sales at events/launches/retailer activities.
• Provide feedback on sales/customer related issues or concerns timeously.

 

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
• Adhere to and maintain brand standards at all times.

 

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines.
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience.
• Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
• Implementation and adherence to operating procedures and policies at all times.
• Ensure adherence to asset control and security procedures.
• Execution of all responsibilities with regards to point of sale.

 

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all customers.
• Uphold and reinforce the Customer journey and experience standards.
• Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
• Use expert makeup skills when demonstrating products to customers.
• Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
• Drive increased customer data base (attraction of NEW customers).
• Implementation of CRM processes and procedures.

 

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
• Support and assist new team members with onboarding and orientation.
• Ensure that exceptional; consistent standards are maintained.
• Live the company values.

 

ADMINISTRATION

• Complete daily tracking sheets/reports and submit as required.
• Provide retail reports and updates as required.
• Assist the Store Manager and Assistant Manager as required.

 

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organizing
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

• At least 3 years cosmetics experience within a retail environment
• At least 3 years’ advanced make- up experience
• Certificate in Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

 

Job: Sales and Service Primary

 

Location: V&A Waterfront

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The purpose of this role is to provide strategic leadership, strategy development and execution of brand plans together with the Chanel team to maximise growth, brand equity, market share and profitability to meet organizational and brand principal objectives.

DETAILED DUTIES & RESPONSIBILITIES

1. Strategic Training Implementation
   • Formulate divisional brand strategies and growth plans to develop each brand in line with global strategies and deliver on the business objectives set to maximize growth, brand equity and brand profitability.
   • Direct, review and strategically drive 3-year brand strategies for approval by brand principal.
   • Implement global brand strategies that are relevant in the local market, always aligned to the brand positioning, where appropriate challenge the marketing team and brand principals to ensure relevance to South African market.
   • Conceptualize and implement new brand strategies for new launches .
   • Formulate distribution and retailer strategies.
   • Ensure brand strategies align with retailer strategies to maximize growth potential .
   • Formulate distribution and retailer strategies aligned to the brand objectives .
   • Review, challenge and approve strategies and business plans for the division as prepared by the teams.
   • Develop customer strategies aligned to the brand.
   • Develop and execute customer strategy aligned to the changing South African market .
   • Challenge the marketing and sales team to think 3 years out in brand sales and strategy development.
   • Alignment of annual wholesale and sell-out forecast & budgets for the brand (push/pull strategy).
   • Ownership of the brand performance and development in the market for wholesale, retail and market share growth.
2. Stakeholder Engagement and Management
   • Develop and maintain key relationships with our respective brand principals, including negotiations.
   • Develop and maintain relationships with all retailers to ensure maximum brand growth.
   • Ensure maximum support is given to our brands in terms of distribution, promotional and marketing support.
   • Build strong relationships with internal and external stakeholders and business partners to achieve the company’s strategic objectives.
   • Work in collaboration with all Head Office departments to drive and execute overall business plans.
3. Budget and Financial Management
   • Manage the divisional P&L to ensure delivery of budgeted brand contribution.
   • Manage standalone boutique (retail) P&L’s with Sales team to ensure financial delivery.
   • Review, challenge and approve the sales (wholesale and retail), sell out objectives and A&P budgets for the division as prepared by the teams (Sales and Marketing).
   • Management of brand contractual obligations.
   • Manage and control the profitability matrix of a brand; including but not limited to pricing, co-efficient, margin, ex works, stock days.
   • Ensure A&P budgets align to brand strategies to maximize growth potential.
   • Review, challenge and approve A&P budget for the division as prepared by the teams .
   • Continuous management and risk mitigation of division to ensure financial delivery .
4. New Business Development
   • Research and identify new opportunities for growth.
   • Develop sustainable business plans that offer long-term growth and ROI.
5. Market Intelligence Analysis and Reporting
   • In-depth understanding and assessment of competitors, customer, retail and market trends to identify, maintain and elevate the brand’s position within the market place.
   • Adopt strategies accordingly to remain relevant to the shifting dynamics of the market .
   • Analyse, interpret and report on sales/stock data (relevant data), both sell in and sell out to inform key decisions.
6. Team Leadership
   • Lead the Chanel team to work in partnership with all stakeholders (internal and external) for effective and successful management of the business.
   • Lead the team to develop, execute and deliver on all business strategies and market growth.
   • Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth, retention of performers and job satisfaction.
   • Develop and implement systems and processes that drive productivity and efficiencies within the team.

COMPETENCIES

• Formulating strategies and concepts
• Entrepreneurial and commercial thinking
• Delivering results and meeting customer expectations
• Leading and supervising
• Adapting and Responding to Change
• Persuading and influencing
• Analysing
• Relationship building and networking
• Must be commercially astute

MINIMUM REQUIREMENTS

• 5 years’ relevant executive management, brand, retail and leadership experience
• Proficiency in Microsoft Office Suite (Word/Excel/PowerPoint)
• Bachelor’s degree in Business/Marketing/Communications
• Postgraduate qualifications are advantageous
• Luxury brands/cosmetics industry experience are advantageous
• Must have experience in distribution and retail
• Must have own car
• Must be willing to travel locally and internationally