LOCATION

Woolworths Gateway

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

BC Shiseido ARC Cavendish – Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

The BI Business Analyst should be able to analyse and synthesise large amounts of data, accurately project sales trends, identify sales opportunities, and provide practical guidance to optimise sales strategies to increase market share. Collect and examine data and use the information gathered to create coherent, intelligent reports.

 

KEY RESPONSIBILITIES

Business Performance

• Conduct thorough analyses of sales data and market trends to create insightful reports on brand and customer performance
• Perform comprehensive quantitative and qualitative analyses to produce detailed brand performance reports
• Work closely with sales and trade marketing teams to optimize and assess campaign effectiveness, using data to inform brand strategy and enhance customer engagement
• Collaborate with sales and trade marketing teams to develop and execute data-driven campaigns, measuring their impact on brand performance and market share
• Utilize tools such as Excel and Power BI to design and implement insightful BI reports, dashboards, and data narratives
• Develop and present feedback decks for brand sales reviews, focusing on the effectiveness of Trade Marketing and Key Account activities, along with any brand metrics agreed upon in brand planning sessions
• Partner with the sales team to provide data analysis that supports the refinement of customer engagement strategies
• Build strong, trust-based relationships with brand partners and customers through consistent sales reviews aligned with brand plans
• Manage and master data efficiently
• Scope and analyse business system requirements
• Incorporate system and enterprise architecture design into requirements analysis and solution design
• Present scoping and analysis findings in solution design and decision-making meetings
• Engage with process owners and end-users to define processes, business rules, and user experience requirements
• Define system-to-system integration processes and specifications
• Drive agile solution delivery through interaction with the team and business users
• Maintain, improve and deliver accurate, high quality information on our platforms
• Monitor data for accuracy and completeness
• Data analysis
• System maintenance (SQL / Power BI/ Other)

Leadership

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance and strive to improve based on these interventions.
• Adhere to the company’s values.
• Take personal responsibility for all issues facing the department, work as a team and mentor/coach new employees as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

COMPETENCIES

• Strong admin and organisational skills
• Strong analytical skills
• Self-motivation; good energy levels and ability to work independently and with cross-functional teams
• Attention to detail and desire for accuracy
• Advanced problem-solving and analysis skills
• Strong work ethic and willingness to take initiative
• Critical thinking, attention to detail, good listening and debating skills, excellent verbal and written command of the English language, good time management.

MINIMUM REQUIREMENTS/QUALIFICATIONS

• High level of computer competency and literacy, including Microsoft Office programs (MS Word and Excel)
• Basic understanding of database/SQL queries and views
• Working knowledge of Power BI or Cognos Analytics would be advantageous
• Bachelor’s Degree or equivalent
• 1 to 3 Years working knowledge in Business Intelligence

LOCATION

TBA

 

JOB OVERVIEW

The core purpose of the Marketing Intern is to work together with the Marketing Manager to develop the brand in South Africa through optimum use of the A&P investment tools, adaptation of international strategy and ensuring a 360̊ approach to all local marketing strategies, ultimately growing market share and brand image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

Provide Support to Brand Strategy and Development 

• Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
• Assist the Marketing Manager to adapt global strategies to suit the local market and to meet the retailer’s expectations while fully adhering to all international brand rules and guidelines
• Assist the Marketing Manager to develop and present brand strategy to retailers at seasonal strategy sessions
• Liaise with senior marketing and other managers to understand marketing goals
• Present marketing and branding ideas to senior managers
• Ensure compliance with relevant legal requirements

Sales Performance

• Regularly review business performance to ascertain challenges and opportunities
• Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
• Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
• Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
• Engage in research to gain relevant information including but not limited to competitors, pricing and target markets

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with stakeholders to gain maximum exposure for the brand
• Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage

Budget and financial responsibilities

• Allocate resources and work with others to ensure specified budgets and ROI requirements are observed

Marketing/Brand Support Functions

• Systematically develop processes that provide relevant information and support to the Brand Manager, including but not limited to:
  • Inventory review and reporting
  • Monthly brand reporting
  • Retailer sales performance and stock reporting
  • Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
  • Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
  • Timeous and accurate management of price increases as required
  • Ensure all documents are accessible at all times
  • Deliver within set deadlines
  • Provide optimum service levels to all stakeholders internally and externally
• Manage customer and consumer queries professionally to achieve a positive outcome
• Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
• Track competitor activity monthly and gain learnings from analysis
• Spend time in-store to obtain trade experience/knowledge and gain customer insights

COMPETENCIES

• Taking decisions and initiating action, taking responsibility for these
• Working with people
• Writing, reporting and communication
• Persuading and influencing
• Planning and organising
• Delivering results & meeting customer expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Understanding of brand management and marketing concepts
• Ability to manage both strategic and operational requirements
• High attention to detail
• Proactive, adaptable and flexible
• Organised with ability to multi-task, ensuring deadlines are prioritized and met
• Strong interpersonal skills and ability to build relationships with internal/external partners
• Strong communication and reporting skills
• Business acumen
• Results driven

MINDSET

• Energetic team player with the ability to positively impact the internal Shiseido team
• Proactive self-motivated attitude that delivers results and works towards excellence
• Compliant with all policies, procedures, ethics & values in the business

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree would be advantageous
• Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
• Cosmetic industry experience in the luxury sector is advantageous

LOCATION

Johannesburg

 

JOB OVERVIEW

It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the Company values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

 

KEY RESPONSIBILITIES

ACHIEVE REGIONAL SALES TARGETS

• Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
• Achieve monthly and annual set targets (sales, expense and staffing targets).
• Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
• Implement and monitor qualitative events throughout the region to drive sales.
• Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

BUDGET AND EXPENSE MANAGEMENT

• Manage costs and expenses within the region, so that they do not exceed sales growth or target.
• Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
• Manage and approve BC and CM claims.
• Ensure staffing budget is not exceeded and monitor these expenses monthly.

STOCK MANAGEMENT AND MERCHANDISING

• Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
• Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
• correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
• Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
• Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
• Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously

ADMINISTRATION AND REPORTING

• Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
• Compile and complete commissions at month end.
• Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
• RDM Scorecard to be completed for each store that is visited monthly.
• Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
• Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
• Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.

TEAM MANAGEMENT AND LEADERSHIP

• Identify and recruit high performing CMs, BCs, and fragrance promoters.
• Manage succession planning and performance management of store staff.
• Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
• Oversee inducting of new staff members.
• Identify training needs for CMs and assist them in identifying needs for BCs.
• Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
• Monitor the CMs ability to drive application of learning on the job.
• Review role play and coaching tracking forms with CMs to monitor skills.
• Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
• Foster a work environment in region based on the PCG values.
• Support the CM in driving a heathy team moral and PCG culture.
• Manage conflict at counters where CMs may need support or assistance.
• Manage daily team/people issues with CMs (absenteeism, leave).
• Conduct weekly team meetings for on-going communication.
• Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
• Quality assure and verify BCs performance reviews conducted by CMs.
• Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Setbacks
• Analysing situations
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking

TECHNICAL SKILLS

• Sales skills
• Communication skills
• Event planning skills
• Financial literacy and Commercial acumen
• CRM skills
• Stock planning, control, and management
• IR and labour law
• Recruitment
• Coaching staff
• Mentoring staff
• Negotiation skills
• Conflict management

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business qualification advantageous
• 5 years’ experience leading and managing retail teams
• 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
• Proven Track record in leading a team and achieving sales targets retail experience is essential
• Valid driver’s license and own car – willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Cape Town

 

JOB OVERVIEW

The core purpose of the role is to work together with the Marketing Manager and Brand Team to develop the brand in South Africa through optimum use of the A&P investment tools, adaptation of international strategy and ensuring a 360̊ approach to all local marketing strategies, ultimately growing market share and brand image in South Africa.

 

KEY RESPONSIBILITIES

Provide Support to Brand Strategy and Development 

• Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
• Assist the Marketing Manager to adapt global strategies to suit the local market and to meet the retailer’s expectations while fully adhering to all international brand rules and guidelines
• Assist the Marketing Manager to develop and present brand strategy to retailers at seasonal strategy sessions
• Liaise with senior marketing and other managers to understand marketing goals
• Present marketing and branding ideas to senior managers
• Ensure compliance with relevant legal requirements

Sales Performance

• Regularly review business performance to ascertain challenges and opportunities
• Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
• Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
• Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
• Engage in research to gain relevant information including but not limited to competitors, pricing and target markets

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with stakeholders to gain maximum exposure for the brand
• Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage

Budget and financial responsibilities

• Allocate resources and work with others to ensure specified budgets and ROI requirements are observed

Marketing/Brand Support Functions

• Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to:
  • Inventory review and reporting
  • Monthly brand reporting
  • Retailer sales performance and stock reporting
  • Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
  • Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
  • Timeous and accurate management of price increases as required
  • Ensure all documents are accessible at all times
  • Deliver within set deadlines
  • Provide optimum service levels to all stakeholders internally and externally
• Manage customer and consumer queries professionally to achieve a positive outcome
• Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
• Track competitor activity monthly and gain learnings from analysis
• Spend time in-store to obtain trade experience/knowledge and gain customer insights

COMPETENCIES

• Taking decisions and initiating action, taking responsibility for these
• Working with people
• Writing, reporting and communication
• Persuading and influencing
• Planning and organising
• Delivering results & meeting customer expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Understanding of brand management and marketing concepts
• High attention to detail
• Proactive, adaptable and flexible
• Organised with ability to multi-task, ensuring deadlines are prioritized and met
• Strong interpersonal skills and ability to build relationships with internal/external partners
• Strong communication and reporting skills
• Business acumen
• Results driven

MINDSET

• Energetic team player with the ability to positively impact the internal Shiseido team
• Proactive self-motivated attitude that delivers results and works towards excellence
• Compliant with all policies, procedures, ethics & values in the business

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
• 2 – 3 years brand/marketing experience
• Cosmetics industry experience in the luxury sector is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

To develop the brand strategies in South Africa and optimising the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Formulation of brand strategy and long-term growth plans to drive market share growth.
• Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth.
• Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times.
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market.
• Analysis of brand strategy and performance and effect changes as needed.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the sales team.
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations.
• Effective and regular business reviews to ascertain challenges and opportunities.
• Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with all stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Ensuring achievement of wholesale budgets across all retailers
• Ensuring market share growth across all retailers

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 5 years relevant experience in the cosmetics industry

LOCATION

Johannesburg

 

JOB OVERVIEW

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

 

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing cosmetics services
• Use expert knowledge and skills when demonstrating products (make-up, skincare and fragrances) to clients
• Share make-up, skincare and fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years cosmetics experience (Make-up, skincare and fragrances) within a retail environment
• Make-up artistry experience is advantageous
• Certificate in Beauty/Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

LOCATION

Parktown

 

JOB OVERVIEW

The HR Business Partner (HRBP) delivers a Human Resources service within an allocated portfolio by implementing people management initiatives that are in line with business strategies, operational requirements, and the company values. The work is done through partnering with key stakeholders and business partners to build a capable workforce and create a positive climate for employees. The HRBP is a key resource in recommending appropriate actions to business.

 

KEY RESPONSIBILITIES

HR CONSULTING

• Management of daily HR related queries
• Partner with business to find sound and fair solutions
• General employee support and query handling – enhance the people experience

INDUSTRIAL RELATIONS

• Address IR related issues and queries as per company disciplinary code and procedures
• Provide IR guidance to business and assist with investigations where necessary
• Assist business in drafting required documentation
• Represent the business at the CCMA

PERFORMANCE MANAGEMENT

• Manage, co-ordinate and monitor the performance appraisal process to drive high performance
• Support managers and staff with general queries related to PM
• Bi-annual calibration and moderation processes conducted
• Oversee, monitor and report on high and low performers
• Develop the necessary plans required for IR and Talent Management

TALENT MANAGEMENT

• Implement, drive and monitor the TM process
• Report on Talent Management progress and Plans
• Consolidate the Talent Maps into business specific talent plans
• Consolidate the PDP’s – submit learning requirements to L&D

REWARDS AND REMUNERATION

• Implement and monitor Rewards and Remuneration programme for business

PAYROLL AND BENEFITS ADMINISTRATION

• Ensure accurate documentation is sent through to Payroll within agreed deadlines and follow-up on queries and outstanding issues
• Ensure accurate submission of commissions/incentives for retail staff
• Action all HR related administration timeously i.e. new engagements, terminations, employee movement processes and submit relevant documentation to payroll
• Manage all employee insurance and benefits claims
• Ensure proper filing, document management and good maintenance for all Retail & Head Office employees

RECRUITMENT AND ONBOARDING

• Manage end to end recruitment process as per company recruitment procedure
• Manage vacancies in line with blueprint, succession plans and external talent maps
• On boarding and inducting new staff

POLICY AND PROCEDURE IMPLEMENTATION AND PROJECTS

• Ensure all new policies and procedures are implemented as per roll-out plans
• Coach and train employees on policies and procedures
• Support HR Director with ad-hoc projects as required

REPORTING

• Manage and update vacancy reports
• Manage and update IR reports
• Compile monthly/quarterly/ad-hoc HR reports

STAKEHOLDER MANAGEMENT AND ENGAGEMENT

• Build strong relationships with key stakeholders and business partners.
• Travel to stores to provide on-site support to retail teams.
• Work in collaboration with other Head Office departments to drive and execute overall people operational plan.

COMPETENCIES

• Adhering to Principles and Values
• Problem-solving and solution focused
• Communication and networking
• Commercial acumen
• Working with people
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks
• Writing and reporting

MINIMUM REQUIREMENTS/QUALIFICATIONS

• HR diploma/degree
• At least 3 years relevant experience (must have IR and recruitment experience)
• Previous retail experience an advantage
• Must have own vehicle and valid driver’s license – Must be willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Cape Town

 

JOB OVERVIEW

The core purpose of the role is to work together with the Marketing Manager and Brand Team to develop the brand in South Africa through optimum use of the A&P investment tools, adaptation of international strategy and ensuring a 360̊ approach to all local marketing strategies, ultimately growing market share and brand image in South Africa.

 

KEY RESPONSIBILITIES

Marketing/Brand Support Functions

• Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
• Liaise with the brand team (Digital, PR, Trade Marketing) to understand marketing goals and provide support as required and directed by the Marketing Manager
• Present marketing and branding ideas to the team
• Ensure compliance with relevant legal, brand and process requirements
• Provide support to the Marketing Manager on brand specific tasks
• Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to:
  • Inventory review and reporting
  • Monthly brand reporting
  • Retailer sales performance and stock reporting
  • Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
  • Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
  • Timeous and accurate management of price increases as required
  • Ensure all documents are accessible at all times
  • Deliver within set deadlines
  • Provide optimum service levels to all stakeholders internally and externally
• Manage customer and consumer queries professionally to achieve a positive outcome
• Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
• Track competitor activity monthly and gain learnings from analysis
• Spend time in-store to obtain trade experience/knowledge and gain customer insights
• Support the team with all administration tasks as required

Sales Performance

• Regularly review business performance to ascertain challenges and opportunities
• Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
• Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
• Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
• Engage in research to gain relevant information including but not limited to competitors, pricing and target markets

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with stakeholders to gain maximum exposure for the brand
• Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage

Budget and financial responsibilities

• Allocate resources and work with others to ensure specified budgets and ROI requirements are observed

Leadership and Culture

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to the company’s values.
• Be an active participant in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.

In addition, Marketing Assistants may be allocated additional projects with the Marketing Manager to develop brand management and commercial skills.

COMPETENCIES

• Taking decisions and initiating action, taking responsibility for these
• Working with people
• Writing, reporting and communication
• Persuading and influencing
• Planning and organising
• Delivering results & meeting customer expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking
• Problem-solving

SKILLS

• Understanding of brand management and marketing concepts
• High attention to detail
• Proactive, adaptable and flexible
• Organised with ability to multi-task, ensuring deadlines are prioritized and met
• Strong interpersonal skills and ability to build relationships with internal/external partners
• Strong communication and reporting skills
• Business acumen
• Results driven

MINDSET

• Energetic team player with the ability to positively impact the team
• Proactive self-motivated attitude that delivers results and works towards excellence
• Compliant with all policies, procedures, ethics & values in the business

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
• At least 2 years brand/marketing experience
• Cosmetics industry experience in the luxury sector is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Previous in store Counter Manager experience
• Certificate in Beauty/Make-Up is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

Store Manager 2IC. Stands in for SM when SM is not there (including dark store if applicable). Accountable for the management of all administrative/reporting processes as it adheres to efficient inventory management of the store – process and systems. Customer focussed and effective people/team lead.

 

KEY RESPONSIBILITIES

1. Customer Experience
   1. Ensure that the entire store team delivers consistent, excellent customer service that stands out from our competitors, in accordance with training, SOPs and ARC’s standards
   2. Follow and implement LIPSTICK values, attract and retain customers
   3. In the absence of the SM, manage all store customer complaints, issues, communication of enquiries, in an efficient and quick manner (before escalating to call centre)
   4. Serve as a resource for general product knowledge to all customers (and staff members)

2. Build and manage a high performing store team
   1. Ensure highest levels of customer service are provided by store employees
   2. Provide direction and give feedback to SM regarding employee performance
   3. Serve as a resource for general product knowledge to all customers (and staff members)
   4. In the absence of the SM, daily management of team/people issues (absenteeism, leave, time keeping etc)
   5. Support the SM with the same structured and organized team communication to ensure team is always aware of current focus/initiatives/performance etc (weekly, monthly with ROM-EMT)
   6. Support the SM to create a store environment to deliver a customer experience you are proud of, geared to achieve sales and profit KPIs

3. Store Operations
   1. Process/systems/SOPs driven, ensure adherence to all SOPs/daily/weekly process and systems actions
   2. Perform opening and closing procedures, e opening cash counts, closing deposits, shift management, in accordance with SOPS
   3. Track retail sales against goals using LS, BI, , tracking
   4. Assist in the preparation, co-ordination of stock takes and ensure complete and accurate physical stock inventory as required weekly including stocktakes. SM to sign off on LS Inventory reports.
   5. Assist in the flow of merchandise from stock areas to the selling floor in a timely and organized manner
   6. Ensure all stock holding areas are tidy, levels are appropriate and stock is properly rotated
   7. Execute and maintain new launch displays, collateral placement etc
   8. Maintain VM/ signage, store layout & displays – as per guidelines/SOPs
   9. Ensure that all Standard Operating Procedures are implemented and followed
   10. Ensure the smooth running of the store when SM is not present
   11. Perform other duties as required

4. Online/Dark Store Operations (only if applicable to your store )
   1. Ensure the efficient operation of the dark store, processes, systems and team (receiving, dark store co-ordinator and picker/packer)
   2. Resolve any issues that relate to the dark store operation to deliver on time order shipping and delivery within SLAs
   3. Implement and ensure adherence to dark store specific SOPs

5. Sample stock Operations
   1. Ensure the efficient operation of the sample stock area, processes, systems and team
   2. Resolve any issues that relate to the sample stock area operation
   3. Implement and ensure adherence to sample stock specific SOPs

6. Profitability/KPI’s
   1. Assist the SM to generate sales/KPI targets with the store team – suggest strategies to achieve & improve
   2. Maximise profitability by looking for and suggesting ways to control expenses – analyze budgets and projections monthly and implement measures to achieve/exceed sales budget and achieve optimum expense ratios
   3. Where you action financial processes as it relates to stock, implement ARCs procedures of managing expenses, financial controls, store controls and increased profitability
   4. Ensure that store stock loss results are within Company norms, and assist the SM with an effective stock loss action plan for the store – which identifies and addresses all potential security risks

7. ARC Lipstick Values
   Demonstrate ARCs values,in your actions and behaviour, lead by example:

• We Love beauty: It’s at the heart of all we do
• We are Inclusive: There is no one We are made for everyone. We allow all voices to be heard.
• We are Purposeful: We do things with mindfulness and
• We offer super Service: And do all we can to ensure the best possible experience for our customers
• We are Transparent : Our communication is clear
• We are Interested and curious: And take pride in our appearance and with our interactions with others
• We are Courageous: And are a result of grit and determination
• We are Kind and respectful : to each other, our customers and the world

KPI’s include (with example targets): ?TBC

1. Customer Service level – immediate in store
2. If you need to get back to customer about something – 2 hours
3. E mail complaint/issue – within 24 hours
4. Customer experience in store – excellent at all times
   • KPIs – Customer weighting 20% of performance Target 100%
5. Store specific finance KPI’s – sales/expenses/stock holding – profitability
   • KPIs -Finance weighting 30% of performance appraisal . Target 90%+
6. Store implementation and adherence to SOP’s
   • KPIs – Business process weighting 30% of performance Target 100%
7. Store employee performance, achievement of individual/team/store goals/training/growth/succession planning
   • KPIs People weighting 20% of performance Target 80%+
8. Demonstrate ARC values
   • Rating 1-5

KEY CHALLENGES: Support the SM leadership and communication style – as the 2IC you need to be aligned. As the main inventory process/admin process reporting person – other team/store issues when the SM is not in the store may take priority/clash with the daily/weekly/monthly reporting requirements which have to be done. Also responsible for the smooth efficient dark store operation (if applicable to your store)

EDUCATION : Matric, relevant higher education degree TBC

JOB RELATED KNOWLEDGE : TBC

• 5+years Retail store experience/knowledge (preferably beauty) –
• BI, Retail Systems (stock management, pos, people, CRM, finance systems)
• Microsoft Suite – proficient excel skills

JOB RELATED SKILLS:

• Sound Leadership – action and accountability
• People focussed
• Customer centric
• Decisive
• Analytical
• Process and admin minded – continuous improvement
• Systems savvy

LOCATION

Cape Town

 

JOB OVERVIEW

The purpose of the role is to ensure the store’s profitability through focusing on the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness

 

KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

• Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
• Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
• Ensure correct and timeous implementation of store’s promotions, events and other brand communications, in accordance with brand standards
• Ensure appropriate staffing levels to support customer service requirements
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Drive IPT to a target of 2.5
• Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

• Conduct weekly analysis and interpretation of all stock management reports to manage the store’s performance
• Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
• Ensure data integrity through effective stock control and ensure SOP is followed
• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
• Know your stock versus tester ratio to ensure that testers are used efficiently
• Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members
• Induct new staff members
• Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
• Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
• Identify training needs for team members and communicate needs to Training Manager
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Ensure an open, motivated and harmonious work environment
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
• Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

• Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
• Set targets per person per day and manage the monitoring of % to target daily and weekly.
• Implement business processes of managing expenses to increase profitability
• Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
• Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that all promotional and event directives are executed in accordance with brand guidelines
• Ensure that the store delivers appropriate merchandise and services based on brand standards and the store’s specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build relationships with all levels of management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure customer recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets
• Weekly and Monthly top 5 competitors
• Analyse sales and competitor reports to identify trends and sales opportunities
• Store schedules set to meet the businesses staffing needs
• Manage leave applications via ESS
• Submit claim forms for overtime, night work (holidays etc.)
• Store checklist submitted weekly
• Submit store event report including photographs to Line Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics store management experience
• Must have Store Manager experience
• Certificate in Beauty/Make-Up is advantageous
• Working knowledge of MS Word, PowerPoint and Excel

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Menlyn

 

JOB OVERVIEW

The purpose of the role is to ensure the store’s profitability through focusing on the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness

 

KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

• Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
• Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
• Ensure correct and timeous implementation of store’s promotions, events and other brand communications, in accordance with brand standards
• Ensure appropriate staffing levels to support customer service requirements
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Drive IPT to a target of 2.5
• Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

• Conduct weekly analysis and interpretation of all stock management reports to manage the store’s performance
• Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
• Ensure data integrity through effective stock control and ensure SOP is followed
• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
• Know your stock versus tester ratio to ensure that testers are used efficiently
• Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members
• Induct new staff members
• Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
• Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
• Identify training needs for team members and communicate needs to Training Manager
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Ensure an open, motivated and harmonious work environment
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
• Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

• Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
• Set targets per person per day and manage the monitoring of % to target daily and weekly.
• Implement business processes of managing expenses to increase profitability
• Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
• Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that all promotional and event directives are executed in accordance with brand guidelines
• Ensure that the store delivers appropriate merchandise and services based on brand standards and the store’s specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build relationships with all levels of management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure customer recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets
• Weekly and Monthly top 5 competitors
• Analyse sales and competitor reports to identify trends and sales opportunities
• Store schedules set to meet the businesses staffing needs
• Manage leave applications via ESS
• Submit claim forms for overtime, night work (holidays etc.)
• Store checklist submitted weekly
• Submit store event report including photographs to Line Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics store management experience
• Must have Store Manager experience
• Certificate in Beauty/Make-Up is advantageous
• Working knowledge of MS Word, PowerPoint and Excel

LOCATION

Cape Town, Observatory

 

JOB OVERVIEW

As a Demand Planner for PDS, you will play a crucial role in optimizing the supply chain and inventory management processes. You will be responsible for forecasting, monitoring inventory levels, coordinating with various teams, and leveraging software systems like NetStock and Cognos. In addition, you will also manage purchase orders and work closely with the holding company to ensure effective tracking and feedback on these orders. The goal is to maintain stock holdings within tight SLAs, develop 18-month forecasts, and manage 3-month frozen forecasts.

 

KEY RESPONSIBILITIES

Demand Forecasting

• Collaborate with Sales and Marketing teams to collect and analyze historical data, market trends, and other relevant information to create accurate demand forecasts.
• Develop demand plans for various product categories while understanding each product’s unique seasonality and its impact on customer demand.

Inventory Management

• Monitor inventory levels to ensure products are in stock to meet customer demands while avoiding overstock or understock situations.
• Initiate and manage inventory replenishment orders with suppliers and 3PL distributor.

S&OP Coordination

• Play a key role in the Sales and Operations Planning (S&OP) process, working closely with cross-functional teams to align demand forecasts with production and procurement plans.
• Provide input and insights to optimize the S&OP process.

Sell-Out Analysis

• Monitor and analyze sell-out data to identify trends, promotions, and seasonal variations that impact demand.
• Use this analysis to adjust demand forecasts and inventory planning.

Systems Utilization

• Utilize demand planning software, NetStock, to generate forecasts, analyze data, and optimize inventory management.
• Leverage Cognos Business Intelligence (BI) tools to create reports and dashboards for performance monitoring and decision-making.

Purchase Order Management

• Manage the creation and tracking of purchase orders, ensuring timely delivery and feedback to the holding company.
• Maintain a strong working relationship with suppliers to ensure smooth order fulfillment.

Forecast Development

• Develop and maintain 18-month forecasts for various products, taking into account seasonal variations and market trends.
• Manage 3-month frozen forecasts, ensuring they are clear, accurate, and used for inventory planning.

SLA Compliance

• Maintain tight control over stock holdings to meet determined Service Level Agreements (SLAs).
• Monitor and report on SLA performance, identifying and addressing deviations.

Communication and Stakeholder Management

• Build effective working relationships with internal and external stakeholders to achieve overall business objectives.
• Work in partnership with all other departments to ensure the smooth day to day running of the business, through regular and relevant communication.

ATTRIBUTES

• Strong planning and organising skills
• Strong analytical skills
• Self-motivated; good energy levels and ability to work independently
• Attention to detail and desire for accuracy
• Critical thinking, attention to detail, good listening and debating skills, excellent verbal and written command of the English language
• Communication skills
• Negotiation skills
• Commercially astute – strong business acumen
• Ability to remain solution focused – excellent problem-solving ability
• Flexible – must be able to adapt easily to an environment with continuous change
• Excellent time management skills

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Bachelor’s degree in Business, Supply Chain Management, or a related field.
• Proven experience in demand planning, preferably in a wholesale or distribution setting.
• Microsoft Office (working knowledge: Word, PowerPoint).
• Intermediate to Advanced Excel.
• Excellent knowledge of systems and processes.
• 3 – 5 years of demand planning experience.

LOCATION

Johannesburg

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

The purpose of the role is to build brand awareness and provide an exceptional client experience to increase sales.

 

KEY RESPONSIBILITIES

SALES AND CUSTOMER EXPERIENCE

• Demonstrate and provide information on specific products
• Lead customers to closing the sales deal at specific cosmetics counters
• Achieve unit sales targets
• Provide feedback on sales/customer related issues or concerns timeously
• Create awareness of the products through demonstrations and distribution of samples
• Provide an exceptional and consistent client experience to all clients
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients

BE A BRAND AMBASSADOR

• As a Brand Ambassador you are required to represent the brand style
• Build Brand Awareness with customers in store
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment
• Live the company values; conduct oneself with integrity at all times
• Adhere to all company policies and procedures, displaying exceptional work ethic at all times

ADMINISTRATION AND REPORTING

• Submit daily sales report and updates as required
• Provide pictures/displays as required (timeously)

COMPETENCIES

• Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Meeting Customer Expectations

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• No Students Part Time or Full Time
• Previous working experience as a Promoter within a retail environment is advantageous
• Proven track record of successful promotions
• Customer oriented approach
• Excellent communication and presentation skills
• Must be willing to work weekends/shifts/in different mall locations as required

LOCATION

Cape Town – Waterfront V&A

 

JOB OVERVIEW

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Previous in store Counter Manager experience
• Certificate in Beauty/Make-Up is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

The purpose of the role is to ensure the store’s profitability through focusing on the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness

 

KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

• Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
• Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
• Ensure correct and timeous implementation of store’s promotions, events and other brand communications, in accordance with brand standards
• Ensure appropriate staffing levels to support customer service requirements
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Drive IPT to a target of 2.5
• Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

• Conduct weekly analysis and interpretation of all stock management reports to manage the store’s performance
• Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
• Ensure data integrity through effective stock control and ensure SOP is followed
• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
• Know your stock versus tester ratio to ensure that testers are used efficiently
• Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members
• Induct new staff members
• Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
• Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
• Identify training needs for team members and communicate needs to Training Manager
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Ensure an open, motivated and harmonious work environment
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
• Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

• Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
• Set targets per person per day and manage the monitoring of % to target daily and weekly.
• Implement business processes of managing expenses to increase profitability
• Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
• Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that all promotional and event directives are executed in accordance with brand guidelines
• Ensure that the store delivers appropriate merchandise and services based on brand standards and the store’s specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build relationships with all levels of management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure customer recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets
• Weekly and Monthly top 5 competitors
• Analyse sales and competitor reports to identify trends and sales opportunities
• Store schedules set to meet the businesses staffing needs
• Manage leave applications via ESS
• Submit claim forms for overtime, night work (holidays etc.)
• Store checklist submitted weekly
• Submit store event report including photographs to Line Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectation
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics store management experience
• Must have Store Manager experience
• Certificate in Beauty/Make-Up is advantageous
• Working knowledge of MS Word, PowerPoint and Excel

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

The Assistant Boutique Manager works in synergy with the Boutique Store Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for supporting the Boutique Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Boutique Manager, they will need to step up and support with the operational standards within the boutique and continue to coach and mentor the team.

 

KEY RESPONSIBILITIES

Team leader:  the Assistant Boutique Manager guides their team towards achieving results and developing individual talents.

• Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
• Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
• Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
• Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
• Boutique Administration
• Standard Operating Procedure on the Job Training implementation

Administration/Reporting

• Review and analyse all category sales
• Review all stock reports that are submitted monthly and ensure actions are taken to address identified
• Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
• Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
• Provide feedback on any information relating in to development within the V&A catchment area.

Business developer:  the Assistant Boutique Manager embodies an entrepreneurial spirit.

• Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
• Develops business initiatives in line with the brand vision and strategy
• In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
• Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
• Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator:  the Assistant Boutique Manager creates conditions for a consistent and memorable experience.

• Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client’s personal story at the point of sale
• Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide a Chanel client experience
• Provides flexibility to allow the BA to create their own experience
• Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always

CHANEL ambassador:   the Assistant Boutique Manager embodies the values of the brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Always implements and ensures respect of the uniform and grooming guidelines

Boutique operations: the Assistant Boutique Manager delivers strong operational excellence with support of their manager

• Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
• Stock Management
• Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
• Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
• Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
• Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
• New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
• Till and Cash Handling Procedures
• Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
• Ensure Company returns procedures are clear and adhered to.
• Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.
• Responsible for ensuring clarity of Health and Safety training and procedures in each boutique

COMPETENCIES

Leadership and Management skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationships-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement

Managing Business skills

• Strong client experience mindset
• Able to understand and synthesize business and market intelligence
• Able to write reports and proposals
• Planning, organization and change management skills
• Problem solving and dispute resolution skills
• Technology savvy and digital trend awareness

Soft skills

• Posture and communication skills: Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Certificate in Beauty/Make-Up is advantageous

LOCATION

Durban

 

JOB OVERVIEW

It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the Company values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

 

KEY RESPONSIBILITIES

1. ACHIEVE REGIONAL SALES TARGETS
   • Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
   • Achieve monthly and annual set targets (sales, expense and staffing targets).
   • Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
   • Implement and monitor qualitative events throughout the region to drive sales.
   • Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

    

2. BUDGET AND EXPENSE MANAGEMENT
   • Manage costs and expenses within the region, so that they do not exceed sales growth or target.
   • Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
   • Manage and approve BC and CM claims.
   • Ensure staffing budget is not exceeded and monitor these expenses monthly.

    

3. STOCK MANAGEMENT AND MERCHANDISING
   • Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
   • Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
   • correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
   • Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
   • Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
   • Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously

    

4. ADMINISTRATION AND REPORTING
   • Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
   • Compile and complete commissions at month end.
   • Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
   • RDM Scorecard to be completed for each store that is visited monthly.
   • Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
   • Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
   • Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.

    

5. TEAM MANAGEMENT AND LEADERSHIP
   • Identify and recruit high performing CMs, BCs, and fragrance promoters.
   • Manage succession planning and performance management of store staff.
   • Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
   • Oversee inducting of new staff members.
   • Identify training needs for CMs and assist them in identifying needs for BCs.
   • Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
   • Monitor the CMs ability to drive application of learning on the job.
   • Review role play and coaching tracking forms with CMs to monitor skills.
   • Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
   • Foster a work environment in region based on the PCG values.
   • Support the CM in driving a heathy team moral and PCG culture.
   • Manage conflict at counters where CMs may need support or assistance.
   • Manage daily team/people issues with CMs (absenteeism, leave).
   • Conduct weekly team meetings for on-going communication.
   • Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
   • Quality assure and verify BCs performance reviews conducted by CMs.
   • Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Setbacks
• Analysing situations
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking

TECHNICAL SKILLS

• Sales skills
• Communication skills
• Event planning skills
• Financial literacy and Commercial acumen
• CRM skills
• Stock planning, control, and management
• IR and labour law
• Recruitment
• Coaching staff
• Mentoring staff
• Negotiation skills
• Conflict management

MIN REQUIREMENTS/QUALIFICATIONS

• Business qualification advantageous
• 5 years’ experience leading and managing retail teams
• 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
• Proven Track record in leading a team and achieving sales targets retail experience is essential
• Valid driver’s license and own car – willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Cape Town

 

JOB OVERVIEW

To develop the brand strategies in South Africa and optimise the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Formulation of brand strategy and long-term growth plans to drive market share growth.
• Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth.
• Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times.
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market.
• Analysis of brand strategy and performance and effect changes as needed.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the sales team.
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations.
• Effective and regular business reviews to ascertain challenges and opportunities.
• Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with all stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Ensuring achievement of wholesale budgets across all retailers
• Ensuring market share growth across all retailers

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 5 years relevant experience in the cosmetics industry
• Must have experience in building make-up and skincare brands