Location

Cape Town, Observatory

Purpose of the role

To develop the brand in South Africa through optimum use of the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share and brand image in South Africa.

Key Responsibilities

Business Performance

• Effectively adapt global strategies to suit the local market and to meet the retailer’s expectations while fully adhering to all international brand rules and guidelines
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market
• Be a custodian of the brand image in SA; maintenance of brand equity and brand integrity at all times
• Formulation of brand strategy and long-term growth plans
• Analysis of brand strategy and performance and effect changes as needed
• Using historical performance, accurately set annual wholesale budgets for the brands and formulate plans to alleviate any sales deficits
• Effectively set global sell out targets for the brands with the sales team
• Effective and regular business reviews to ascertain challenges and opportunities
• Monitoring of retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively
• Distribution management and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting
• Brand reporting
• Using historical performance and future projections, accurately set annual wholesale budgets for the brands and formulate plans to alleviate any sales deficits
• Manage inventory to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting, monthly reforecast stock reviews and timeous management of discontinuations in the market and planning of upliftments (and clearance strategies) in annual budgets

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof ensuring a ROI and brand profitability

Competencies

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

Skills

• Strong understanding of Brand management & Marketing
  concepts
• Willing and able to work on both strategy and operational
  subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

Minimum Requirements/Qualifications

• Business/Marketing degree
• 5 years relevant experience in the luxury/beauty industry
• Premium make-up and fragrance brand experience required
• Managing cosmetics brands in a retail counter environment is advantageous

Application Process

• Kindly apply via [email protected] with your name and surname with the relevant job title as well.

Location

Johannesburg, Sandton

Purpose of the role

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain CHANEL’s brand image..

Key Responsibilities

Business Performance

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Achieve a minimum monthly IPT of 2.5
• Assist in setting up and driving sales at Counter events
• Provide counter manager feedback on sales/counter related issues or concerns
• Ensure that the E Academy digital training courses are accessed weekly to maintain sufficient brand, customer and product knowledge
• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in store ranking
• Ensure that stock is merchandised according to merchandising guidelines consumables
• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)
• SAB Menu of Service
• Daily tracking sheets completed and submitted weekly to Counter Manager
• Complete and update the CRM card for all new and existing clients and file accordingly
• Banking Admin
• Opening and closing of store duties
• All stock control measures ie testers, samples, stock, credits and consumables
• Know your stock versus tester ratio and report out of stocks to counter manager daily to ensure drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times
• Working on Point of Sale System
• Reporting of loss sales
• Managing operational expenses
• Managing returns, refunds and exchanges

CONTROL OF OPERATIONAL EXPENSES:

• Telephone bill
• Testers
• Consumables
• Float
• Internet
• Samples
• Eventing – stick to eventing budgets
• Budgets
• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Holding each other accountable
• Monthly store counts
• Weekly stock/spot checks
• Their responsibility to check and advise daily on any security systems
• Alert of Fraudulent Purchases/Counterfeit money
• Operate the point of sale system (overs and unders banks)
• Balance stock received and sent
• Handling of store and safe keys

Competencies

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with Pressures and Setbacks

Skills

• Sales skills
• Event planning skills
• CRM skills

Minimum Requirements/Qualifications

• Non-negotiable: Matric
• Advantage:
  Previous Retail experience
  Certificate in Beauty Technology
  Certificate in Makeup

Application Process

• Kindly apply via [email protected] with your name and surname with the relevant job title as well.

Location

Johannesburg, Sandton

Purpose of the role

To ensure the store’s profitability through focusing on the business drivers: – customer service – generation of turnover – operating expenses and losses – implementation of company standards – establishment and maintenance of effective people and process management practices.

Key Responsibilities

• Receive all stock entering the store and follow the SOP
• Ensure all relevant documentation relating to stock received is updated / uploaded
• Ensure the store is merchandised according to the required standard, with the required
• collateral and display elements (inclusive of promotions and launches).
• Manage stock levels in each category based on demand and sell through.
• Manage tester and counter supply stock levels in store to ensure that there are not out of stocks.
• Ensure data integrity through effective stock controls
• Identify and assist in the recruiting of high performing sales consultants.
• Manage succession planning and performance management of store staff.
• Manage staffing and scheduling in store to ensure that all staff perform optimally, and take the appropriate action where this is not the case.
• Oversee inducting of new staff members
• Identify training needs for the store team and assist them in identifying additional training needs.
• Coach, train and oversee the development of all store staff (customer service, product knowledge, systems knowledge, internal processes)
• Role play and coaching tracking forms with all sales staff to be completed and monitored
• Foster a work environment based on the PCG and Chanel values.
• Support the store team in driving a heathy team moral aligned to PCG and Chanel culture.
• Manage conflict in store.
• Manage daily team/people issues for all staff (absenteeism, leave)
• Conduct monthly team meetings and document the meetings for on-going communication
• Weekly Check-ins : IPT, ARS, CRM, and sales-to-date
• Conduct formal, documented monthly one-to-one’s with all staff
• Review job performance quarterly.
• Maintain written records of performance meetings.
• Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork. (Daily)
• Manage all staff to achieve their set KPI’s monthly and conduct quarterly performance review sessions.
• Ensure store compliance to all policies, procedures and values in the business, and take appropriate action where necessary.

 

Managing the SAMRA music licences
Compliance with Fire Regulations
Adhering to the OHSA requirements including First Aiders
Adhering to Covid 19 safety Rules
Executing the right of admission rule
Ensuring compliance with Building Insurance and the Public Liability Insurance
Compliance with the Mall trading hours and ensuring timeous store opening and closures
Enforcing safety protocols (like panic button) during armed robbery / fire / theft.
Team Management (Applicable to RDM’s with direct reports only)

Competencies

• Build strong relationships with the all other store staff.
• Communicate regarding staff needs, retail space and promotional needs of the store.
• Work in collaboration with other HO departments to drive and execute overall business strategy.
• External Relationships: Centre Management
• Entrepreneurial and Commercial Thinking

Skills

• Sales skills
• Event planning skills
• Financial literacy and Commercial acumen
• CRM skills
• Stock planning, control and management
• IR and labour law
• Recruitment

Minimum Requirements/Qualifications

• Non-negotiable:
  • Matric
  • 5 years Previous Management role
  • Proven Track record in managing a retail outlet
  • Dealing with Luxury brands
• Advantage:
  • Foreign language
  • Coaching and Training experience
  • Business management qualifications

Application Process

• Kindly apply via [email protected] with your name and surname with the relevant job title as well.

Location

Johannesburg, Parktown

Purpose of the role

To Results-driven RDM to actively seek out and engage customer prospects; and provide complete and appropriate solutions for every customer to boost top-line revenue growth, customer acquisition levels and profitability. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching The Prestige Cosmetics Group values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

Key Responsibilities

Commercial and Business Management

• Present, promote and sell products/services using solid arguments to existing and prospective customers
• Perform cost benefit and needs analysis of existing/potential customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Travel between different job sites and work with various business clients
• Develop relationships with clients and employees to foster trust and understanding
• Create learning materials such as training documents and presentations
• Lead meetings
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments
• Analyze the territory/market’s potential, track sales and status reports
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends
• Continuously improve through feedback and implementation of personal development plan

Teamwork

• Team player with a self-motivated attitude that delivers results.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.
• Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

Team Management (Applicable to RDM’s with direct reports only)

• Identify and recruit high performing BC’s
• Manage succession planning and performance management of store staff.
• Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
• Oversee inducting of new staff members
• Identify training needs for BCs.
• Coach, train and oversee the development of BCs (customer service, product knowledge, systems knowledge, menu of services)
• Drive application of learning on the job
• Review role play and coaching tracking forms with BC to monitor skills
• Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
• Foster a work environment in region based on the PCG values.
• Drive a heathy team moral and PCG culture.
• Manage conflict at counters
• Manage daily team/people issues (absenteeism, leave)
• Conducts weekly team meetings for on-going communication
• Conduct monthly one on ones with all BCs and formally review job performance quarterly. Maintain written records of performance meetings.
• Quality assure and verify BCs reviews
• Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.

Competencies

• Deciding and Initiating Action
• Persuading and Influencing
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Analysing situations
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking

Skills

• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Communication skills
• Business acumen

Minimum Requirements/Qualifications

• Matric
• 3 – 5 sales representative experience
• Experience in the salon/spa/skincare/beauty industry advantageous

Application Process

• Kindly apply via [email protected] with your name and surname with the relevant job title as well.

Location

Johannesburg, Parktown

Purpose of the role

It is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand – including Beauty Consultants, Customers, Sales, HR, Marketing, Retailers, and Brand Principals. This is a hands on role that requires the individual to be in the field and or conducting training either in class room or on counter 70% of their working time.

 

Key Responsibilities

Strategic Training Implementation 40%

• Development and implementation of effective training strategies which enhance the Brand’s ability to deliver high quality product knowledge and excellent customer service.
• Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders
• Ensure the training strategy enables and supports the brand to achieve the annual set budget.
• Ensure the development of focused, disciplined, loyal BC’s with customer service as a key pillar, and develops a team who maintains a consistently high level of product knowledge.
• Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
• Ensure educating and coaching of in-store teams to increase overall retail sales and customer growth on counter.
• Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools)
• Organise and execute well planned customer events and workshops and monitor the effectiveness on an on-going basis to drive sales – every second month.
• Responsible for organizing the yearly national conference as well as international trainers or make-up artist events that the brand may host.
• Manage all enquiries concerning the technical aspects of the products.
• Take responsibility for the Training budget as provided by the Marketing Manager and Travel expense budget as provided by your line manager.

 

Communication and Mentoring 30%

• Show the ability to mentor and train “on counter” by demonstrating and transferring product and sales skills to your team.
• Motivate and inspire brand BC through leading by example.
• Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and the company.
• Together with RDM’s conduct formal assessments of BC staff’s performance and develop action plans and goals monthly
• Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
• Ability to produce concise, accessible written and digital material in the form of presentations, feedback reports, training and events calendars and other international report requirements.
• Derive and set product and brand knowledge tests to ensure a minimum pass rate of 90%. Communicate results to sales team.
• Introduce monthly digital assessments through The Link and alternately sourced digital means to ensure product knowledge is kept up to date.
• Ability to adjust communication style accordingly to recipient’s needs.

 

Administration, Reporting and Business Performance – 30%

• Monthly monitoring of by door performance, understanding of axis splits (fragrance, skincare, make-up) in order to identify growth opportunities and manage challenges.
• With the RDM’s, monitor competitor activity and plan the appropriate response. This includes knowing your rankings against competitor brands in store.
• Work closely with RDM’s on promotional needs required for specific trainer event activities.
• Establish and maintain an effective working relationship with all levels of retailer store management.
• Implement, conduct, and monitor effective events throughout each region to drive sales.
• Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
• Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slow-moving lines.
• Show initiative in analysing and improving business processes.
• Plan and conduct monthly store visits with RDM’s to ensure a clear sales understanding of the brand.
• Monitor training school/online school training success by monitoring sales per store 3 months prior and post training. Identify any concerns with the RDM.

 

Teamwork

• Team player with a self-motivated attitude that delivers results.
• Provide management with inputs on business performance in terms of customers, competitor activities, product acceptance and target sectors.
• Ability to develop positive working relationships with all stakeholders.
• Ability to ensure deadlines are prioritized and met.
• Ensure compliance to all policies, procedures & values in the business.
• Display a proactive and persistent approach in all aspects of your role.
• Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

 

Competencies

• Presenting and communicating information
• Writing and Reporting
• Persuading and Influencing
• Deciding and initiating action
• Relating and networking
• Planning and organising
• Delivering results and meeting customer expectations
• Learning and researching
• Adhering to principles and values
• Computer literacy, including e-learning software
• Analytical skills

 

Skills

• Ability to understand technical plans
• Strong communication and leadership skills
• Experienced in supplier management
• Understanding of the luxury brand environment
• Creative flair and imagination
• Visual and Spatial awareness
• The ability to work well with different teams
• Commercial awareness and the ability to manage budgets
• An eye for attention to detail
• Strong reporting skills

 

Minimum Requirements/Qualifications

• Matric plus ETDP
• Training related qualification or similar qualification
• 2 to 3 Years training and material development related experience (Assessor and Moderator)
• Strong formal knowledge on training, learning and development
• Retail Experience desirable
• Leadership experience
• Valid driver’s license and own car – willing to travel nationally and internationally
• Strong verbal, written and presentation communication skills
• Excellent interpersonal and relationship building skills
• 5 years relevant experience
• Working knowledge of MS Office/Excel/PowerPoint (Intermediate to advanced)

Contract

4 months contract

Location

Woolworths, V&A

Purpose of the role

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Blvgari, La Prairie, and Shiseido to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication, and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the Cape Town team as a Beauty Consultant for La Prairie in V&A.

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain La Prairie’s brand image.

Key Responsibilities

Achieve Counter Sales Targets

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

Brand Management

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

Client Experience

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

Administration

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

Team Work

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

Competencies

• Deciding and Initiating Action
• Persuading and Influencing
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations

Skills

• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Communication skills

Minimum Requirements/Qualifications

• Matric
• 3 retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

Application Process

• Kindly apply via [email protected] with your name and surname with the relevant job title as well.

Contract

4 months contract

Location

Cape Town, Observatory

Purpose of the role

The Prestige Cosmetics Group is a subsidiary of the CAVI Brands Group, and is one of the leading distributors of luxury fine fragrances, cosmetics, and specialised skincare in Southern Africa. Our brands include Chanel, Burberry, Bvlgari, Issey Miyake, Dolce & Gabanna, Narciso Rodriguez, La Prairie to name but a few. The Prestige Cosmetics Group epitomises luxury, dynamism, sophistication and excellence.
The Prestige Cosmetics Group is offering an exciting opportunity for a driven and ambitious individual to join the Cape Town finance team as an Accounts Payable Administrator.

The core purpose of the role of the Accounts Payable Administrator will be that of an internal accounting function that ensures effective, efficient management and authorized payment of suppliers and other external service providers.

No day will be the same at this dynamic, growing business. For a driven, organised, dynamic team player that has a passion for the Retail environment, there is no better group to join.

Key Responsibilities

Your role will include but is not limited to the following:

• Perform the accounts payable function including processing of invoices, preparing payments, for local creditors
• Ensure payments are made according to agreed terms for all suppliers
• Payments to be allocated to vendor accounts on a daily basis
• Perform supplier reconciliations on a monthly basis
• Manage disputes with suppliers and ensure all queries / enquiries on creditors accounts are addressed timeouesly
• Keeping record of all correspondence and discussions relating to vendors via telephone, fax and email
• Assist in the cash flow forecasting process
• Prepare various general ledger reconciliations
• Perform administrative tasks, such as company telephones, printers, travel-related queries and requests, etc.
• Perform risk assessment & management of new and existing accounts including credit application, checks and opening new accounts
• Prepare various month end reports for management accounts
• Assist in providing explanation for variances between actual vs budget
• Ad hoc work as required

The successful candidate must have:

• Finance diploma or relevant qualification
• Minimum 2 years experience in an accounts payable role, with Retail and Marketing industry experience being preferable.
• Previous accounting related experience up to Trial Balance
• Knowledge of accounting systems. Previous experience with Syspro ERP would be advantageous
• High level of computer competency and literacy, including Microsoft Office programs
• Experience in on-line banking systems
• Strong persuasive, communication and interpersonal skills
• Ability to maintain high level of accuracy and attention to detail
• Analytical and problem solving skills
• Good planning and organizing skills
• Ability to act and operate independently with minimal daily direction to accomplish objectives
• Month-end/System Maintenance
• Closing of accounts payable Package and reconciling the sub-module to the general ledger
• You must have the ability to work within a team as a cooperative member who contributes, and most certainly the ability to hit the ground running picking up the tasks required of them with ease.

Competencies

• Deciding and Initiating Action
• Working with People
• Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing

Skills

• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Communication skills
• Business acumen

Minimum Requirements/Qualifications

• Business/Marketing degree
• 5 years relevant experience in the luxury/beauty industry
• Digital marketing experience advantageous
• Experience in launching new brands advantageous

Application Process

• • Kindly apply via [email protected] with your name and surname with the relevant job title as well.