LOCATION

Cape Town Observatory

PURPOSE OF THE ROLE

To develop the brand in South Africa through optimum use of the A&P investment tools; ensuring a 360̊ approach to all marketing strategies, ultimately growing market share and brand image in South Africa.

KEY RESPONSIBILITIES

• Business Performance
  • Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market
  • Be a custodian of the brand image in SA; ensures brand equity and brand integrity at all times
  • Plans, implements, and executes successful consumer and trade marketing programs (including brand strategic planning, market positioning, pricing, promotion, advertising)
  • Formulation of brand strategy and long-term growth plans
  • Analysis of brand strategy and performance and effect changes as needed
  • Sets brand planning calendar, coordinates cross-functional activities and planning processes, manages timelines, and ensures timely completion of all deliverables.
  • Leads the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media, fan conventions, and other marketing vehicles
  • Using historical performance, accurately set annual wholesale budgets for the brands and formulate plans to alleviate any sales deficits
  • Effectively set global sell out targets for the brands with the sales team
  • Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations
  • Effective and regular business reviews to ascertain challenges and opportunities
  • Monitoring of retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively
  • Distribution management and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels
  • Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting
  • Brand reporting

   

   

• Stakeholder engagement and management
  • Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
  • Work with stakeholders to gain maximum exposure for the brand
  • Co-ordination and implementation of PR activity

   

   

• Budget and Financial Management
  • Management of marketing budget
  • Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
  • Provides reporting to allow proper measurement of marketing activities and strategic recommendations based on analysis of ongoing trade and consumer promotion programs

Competencies

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

Skills

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

Minimum Requirements/Qualifications

• Business/Marketing degree
• 5 years relevant experience in the luxury/beauty industry
• Digital marketing experience
• Experience in launching new brands advantageous

LOCATION

Johannesburg

PURPOSE OF THE ROLE

To provide secretarial and administrative support to the Regional Manager, management team and their department.

KEY RESPONSIBILITIES

• Information Reporting
  • Inform line management on a regular basis of the status of work in progress.
  • Identify the purpose of relevant reports/required information and establish appropriate source to be utilised for gathering information.
  • Adhere to the administrative procedures and processes utilising the available technology
  • Prepare and submit relevant reports/information timeously to all stakeholders.
  • Ensure that accurate records are updated and maintained, investigate out of line situations, and take appropriate action to rectify problem areas.
  • Provide accurate feedback to relevant stakeholders on required information.
  • Consolidation of reports

• Customer / Stakeholder Relationship Management
  • Source appropriate resources for resolving customer enquiries/complaints.
  • Respond professionally to all internal and external customer queries regarding product and/or services offered and redirect customer queries where necessary.

• Service Delivery Improvement
  • Coordinate reporting on Sales KPIs
  • Fulfil sales admin functions as per requirements of the sales team
  • Complete support paperwork for sales team, i.e., RTV trackers, out of stock templates, promoter feedback, reporting, et cetera
  • Arrange meetings as required and ensure the minute taking and distribution thereof
  • Relevant administrative tasks required

• People Management
  • Manage own personal development through performance management, IDP and talent management processes. Request training and feedback on performance and strive to improve based on these interventions.
  • Take personal responsibility for all issues facing the department, work as a team.
  • Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

Competencies

• Attention To Detail
• Information Search
• Open & Effective Communication
• Problem Solving
• Performance Focus
• Planning & Organising

Requirements / qualifications:

• Grade 12
• Additional qualification e.g., secretarial diploma, administrative diploma an advantage.
• Literacy & numeracy with Grade 12 as a minimum.
• Integrates basic PC skills & can be trained with on-job experience and exposure.
• Operates within regulated systems and procedures to standardised methodologies.
• Provides Functional clerical, administrative or functional trainee support under guidance & supervision.
• Able to perform a wide variety of clerical/Functional procedures which are clearly documented.
• Acts confidently & independently in supporting the Functional area.
• Possesses broad knowledge in the Functional area and training/on-job experience ensures effective contribution within an environment with straightforward procedures & policies.
• Systems must be understood before decisions made in well-established situations.
• Operate unguided in supporting the Functional sub-function.
• The emphasis is on timeous and accurate in-house service delivery.

LOCATION

Cape Town, Observatory

PURPOSE OF THE ROLE

The core purpose of this role is to launch and grow one of the largest global and most exciting make-up brands in South Africa. This dynamic role manages and leads projects and tasks across multifunctional teams to position and develop the brand in South Africa across own boutiques, multi-branded retail, and e-commerce. It will require the development of a best-in-class brand and marketing strategy, optimized use of the A&P investment tools, adaptation of international strategies and a 360̊ approach to all local marketing plans to ultimately grow market share and the brand image in South Africa. This brand will change the South African Beauty and Make-Up Market and needs to deliver on the ever-growing and rapidly evolving demands of the local consumer. We are looking for a true trailblazer who has a passion for make-up and the tenacity to introduce one of the best make-up brands in the world to South Africa.

KEY RESPONSIBILITIES

Business Performance

• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market
• Be a custodian of the brand image in SA; ensure brand equity and brand integrity at all times
• Plans, implements, and executes successful consumer and trade marketing programs (including brand strategic planning, market positioning, pricing, promotion, advertising)
• Formulation of brand strategy and long-term growth plans
• Analysis of brand strategy and performance and effect changes as needed
• Lead the e-commerce team and ensure seamless omnichannel integration across all channels
• Sets brand planning calendar, coordinates cross-functional activities and planning processes, manages timelines, and ensures timely completion of all deliverables.
• Leads the development of strategies and objectives for building and executing year-round brand engagement through partnerships, social media/digital/e-commerce, and other marketing vehicles
• Using historical performance, accurately set annual wholesale budgets for the brands and formulate plans to alleviate any sales deficits
• Effectively set global sell out targets for the brands with the sales team
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations
• Effective and regular business reviews to ascertain challenges and opportunities
• Monitoring of retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively
• Distribution management and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting
• Brand reporting

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Provides reporting to allow proper measurement of marketing activities and strategic recommendations based on analysis of ongoing trade and consumer promotion programs

Competencies

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

Skills

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

Requirements / qualifications:

• Business/Marketing degree/qualification
• 5 years relevant experience in the luxury/beauty industry
• Must have experience in digital marketing and e-commerce
• Premium make-up brand management experience required
• Management of cosmetics brands in a retail counter environment and within standalone stores

LOCATION

Western Cape, Canal Walk

PURPOSE OF THE ROLE

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets
• Assist in setting up and driving sales at events/launches/retailer activities
• Provide feedback on sales/customer related issues or concerns timeously

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends
• Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
• Adhere to and maintain brand standards at all times

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
• Stock administration, stockloss prevention, stock level control and management
• Implementation and adherence to operating procedures and policies at all times
• Asset control and security
• Point of sale

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all clients
• Uphold and reinforce the Client journey and experience standards
• Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
• Use expert knowledge and skills when demonstrating fragrances to clients
• Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
• Drive increased customer data base (attraction of NEW customers)

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
• Support and assist new team members with onboarding and orientation
• Ensure that exceptional; consistent standards are maintained
• Live the company values; conduct oneself with integrity at all times

ADMINISTRATION

• Daily tracking sheets/reports completed and submitted as required
• Implementation of CRM processes
• Retail reports and updates as required

Competencies

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

Requirements / qualifications:

• Matric certificate
• At least 2 years cosmetics/fragrance experience within a retail environment
• Must be able to demonstrate retail knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport