LOCATION

Cape Town

 

JOB OVERVIEW

It is the role of the Brand Manager to strategically drive Sol de Janeiro and provide leadership, guidance, and support to the brand team. This role includes the direct management of projects and procedures and being the guardian of the brand image in the SA marketplace. A profound knowledge of the SA market coupled with a strong understanding of the working processes surrounding the Brand marketing operations provide the basis for the Brand Manager to define and clarify the strategy and vision of the brand.
The Brand Manager is responsible for building brand principal relationships and communicating and sharing the marketing vision within the wider departments to ensure the strategy is executed impeccably and timeously across all elements of the marketing mix. It is also the responsibility of the Brand Manager to ensure that any strategies implemented by the SA Domestic market are shared in good time and with sufficient detail to the International Marketing team and the Executives responsible for SA.
The Brand Manager together with the team is responsible for execution of the annual marketing calendar which includes enabling the Sales Team in the execution of all brand plans, being the custodian of achieving the wholesale number together with the Brand team and ultimately grow market share and brand desirability in South Africa.

 

KEY RESPONSIBILITIES

Resource Allocation, Leadership, Coaching and Motivation

• Partner with the sales team to provide the necessary tools to drive market share growth across all retailers.
• Provide direction to the Sales, Retail, Training, Brand team members and Retailers as necessary to ensure the image of the brand is maintained while executing the marketing calendar.
• Liaise closely with the Marketing Executive responsible for SA to set clear priorities between projects.
• Work closely with the National Sales Manager to establish best marketing and merchandising practice within the retail space that can be rolled out to influence other accounts throughout SA via the Regional Sales Managers.
• Work with the Key Accounts Executive and the brand team to drive sell-out growth to achieve wholesale budgets across all retailers.
• Manage workflow between all team members.

Marketing Expertise and Business Intelligence

Analyse the market to gain a full understanding of the SA marketplace, to include:

• Review of brand performances on a strategic level with the National Sales Manager to identify opportunities within the marketing calendar and within the retail space.
• Review of trends and occurrences within the SA market to share with international brand offices and key members of the SA team on a bi-annual basis if relevant.

Leadership of the Strategy and Vision

Define the annual strategy for the brand signed off by the Marketing Executive:

Definition of Strategy

• Set up and manage an annual process for defining the brand’s strategy Y+2.
• Work closely with the Key Accounts Executive and National Sales Manager to agree the sales plan by retailer by door alignment with the brand sales plan for Y+2.
• Review working process within the Training, Sales and Retail team members to increase planning and efficiency in delivering the strategy.
• Manage and plan the financial implications of any strategic and local SA projects to ensure working budgets accurately reflect the investment strategy.

Execution of Strategy

• Ensure consistency in management of products and all elements of the marketing mix.
• Constant re-evaluation of all processes relating to the execution of the marketing calendar to ensure progress is made in the efficient delivery of all strategy.

Oversee the Development of the Media and Trade Marketing Strategy

Define the strategy for and oversee execution of the communications plan:

Definition of Strategy

• Define the brand’s media and growth objectives each year in conjunction with the Marketing Executive and the International Brand Head.
• Agree and share these objectives within the broader SA team to ensure maximum exposure via Paid, Owned and Earned in all strategic campaigns.

Execution of Strategy

• Ensure any changes to strategy are communicated regularly through formal meetings set throughout the year.
• Manage the coordination of all media plans and retailer trade plans throughout the current year of operation.

Product Forecasting

• Ensure proper process in the evaluation of all product and tester forecasting.
• Understand the business mix by category and key line analysis and use this to drive accurate forecasting methods by category.
• Drive the monthly forecast review to compare significant differences of Actual vs Forecast and Out of Stocks so these learnings are shared internally with the Marketing Executive, Key Accounts Executive and the greater team on a monthly and quarterly basis.
• Monitor forecasting results in conjunction with the budget at Budget and Forecast level.

Brand Budget and Performance

• Develop, set and monitor brand sales plans.
• Together with the Brand team, ensure plans are in place and executed to achieve the wholesale target by brand monthly.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the KAE and sales team.
• Set the full annual A&P budget within the contractual A&P percentage.
• Review A&P spend monthly and annually in accordance with Brand strategic objectives.
• Ensure A&P delivers ROI.
• Ensure no A&P overspends unless budgeted.
• Set monthly review meetings with the Marketing Executive to review the sales and A&P budget and ensure appropriate actions.
• Review all budget detail & ensure improved accuracy of budget reporting and coding (invoices, purchase requisitions).
• Have effective and regular business reviews to ascertain challenges and opportunities.
• Monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Ensure effective inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting for all stakeholders.

Stakeholder Engagement and Management

• Develop and maintain key relationships with brand principal to ensure longevity of partnership and maximise brand support in the market.
• Develop and maintain relationships with our retailers to ensure maximum brand growth.
• Effectively manage brand principal’s expectations and negotiations on all elements of the business.
• Ensure through effective negotiation, maximum support is given to our brands in terms of distribution, space, location, stock, promotional and marketing support.

Team Leadership

• Lead the brand team to work in partnership with all stakeholders (internal and external).
• Lead the team to develop, execute and deliver on marketing and sales budgets.
• Lead the team to develop long term and short-term strategies to maintain and grow market share and brand awareness.
• Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth and job satisfaction.
• Ensure all team members have an active development plan tailored to specific needs; provide coaching and mentoring to team members on an ongoing basis.
• Manage poor performance and misconduct of team members as required.
• Ensure all team members have measurable key performance indicators (KPI’s) annually – monitor progress and update actions monthly.
• Actively drive and model company values of people, passion, purpose and performance.
• Ensure effective communication mechanisms are in place to drive efficiency, clarity and focus.
• Develop and implement systems and processes that drive productivity and efficiencies within the team.

COMPETENCIES

• Coaching and Leadership
• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen
• Leadership skills

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 5 years relevant experience in the cosmetics industry
• Leadership experience
• Must be commercially astute

LOCATION

Cape Town

 

JOB OVERVIEW

We are seeking an enthusiastic HR Intern to join our team and provide invaluable support to our HR department. This internship will offer an excellent opportunity to gain firsthand experience in HR operations. Additionally, you will have the chance to contribute to the coordination of company events and gain exposure to different facets of HR management.

 

KEY RESPONSIBILITIES

• Post, update and remove job ads from job boards and careers pages
• Screen resumes and application forms
• Schedule and confirm interviews with candidates
• Initiating background checks on potential candidates
• Provide interview feedback to candidates
• Address employee queries about benefits
• Participate in organizing company events and careers days
• Help organise employee onboarding and orientation processes
• Assist with administration, employee information, and employment applications
• Organize documents, including new employee files
• Be a culture ambassador and drive a healthy work environment in line with company values.

REQUIREMENTS/QUALIFICATIONS

• Degree in Human Resources, Business Administration, or a related field.
• Familiarity with MS Office Suite.
• Strong organisational and communication skills.
• Excellent interpersonal skills and attention to detail.
• Ability to work independently and as part of a team.
• Someone with a growth mindset – deep willingness to learn.

LOCATION

Cape Town – Waterfront V&A

 

JOB OVERVIEW

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Previous in store Counter Manager experience
• Certificate in Beauty/Make-Up is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

The purpose of the role is to ensure the store’s profitability through focusing on the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness

 

KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

• Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
• Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
• Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
• Ensure correct and timeous implementation of store’s promotions, events and other brand communications, in accordance with brand standards
• Ensure appropriate staffing levels to support customer service requirements
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Drive IPT to a target of 2.5
• Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

• Conduct weekly analysis and interpretation of all stock management reports to manage the store’s performance
• Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
• Ensure data integrity through effective stock control and ensure SOP is followed
• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
• Know your stock versus tester ratio to ensure that testers are used efficiently
• Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

• Assist in the recruitment of new team members
• Induct new staff members
• Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
• Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
• Identify training needs for team members and communicate needs to Training Manager
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Ensure an open, motivated and harmonious work environment
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
• Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

• Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
• Set targets per person per day and manage the monitoring of % to target daily and weekly.
• Implement business processes of managing expenses to increase profitability
• Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
• Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

• Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
• Ensure that all promotional and event directives are executed in accordance with brand guidelines
• Ensure that the store delivers appropriate merchandise and services based on brand standards and the store’s specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build relationships with all levels of management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure customer recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets
• Weekly and Monthly top 5 competitors
• Analyse sales and competitor reports to identify trends and sales opportunities
• Store schedules set to meet the businesses staffing needs
• Manage leave applications via ESS
• Submit claim forms for overtime, night work (holidays etc.)
• Store checklist submitted weekly
• Submit store event report including photographs to Line Manager

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectation
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics store management experience
• Must have Store Manager experience
• Certificate in Beauty/Make-Up is advantageous
• Working knowledge of MS Word, PowerPoint and Excel

LOCATION

Cape Town

 

JOB OVERVIEW

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Achieve monthly and annual set budgets
• Track counter and individual targets
• Sell and drive sales in order to achieve targets
• Assist in setting up and driving sales at Counter events
• Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Monitor competitor activity
• Know your in-store ranking
• Ensure that stock is merchandised according to merchandising guidelines
• Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
• Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

• Uphold and reinforce the Client experience standards
• Build relationships and loyalty with clients
• Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

• Complete daily tracking sheets and submit weekly to RDM
• Complete all progress reports required and submit timeously
• Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

• Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
• Support and assist new team members with onboarding and orientation
• Build relationships with respective retailer to achieve key outputs

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• Previous retail and skincare experience
• Certificate in Beauty/Somatology is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

The Assistant Boutique Manager works in synergy with the Boutique Store Manager to lead an energetic and passionate team of people who are dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Assistant Boutique Manager is responsible for supporting the Boutique Manager in all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. In the absence of the Boutique Manager, they will need to step up and support with the operational standards within the boutique and continue to coach and mentor the team.

 

KEY RESPONSIBILITIES

Team leader:  the Assistant Boutique Manager guides their team towards achieving results and developing individual talents.

• Alongside the Boutique Manager they will creates an environment rich with ethics, integrity, and diversity, which leads to positive team collaboration
• Partners with Boutique Manager to proactively identify, address and manage any employee relations issues in accordance with the local Chanel policies and procedures and shares feedback on performance
• Help facilitates frequent team and individual communication in order to ensure collective knowledge to all members of the boutique staff
• Shares the brand vision and the boutique challenges, gives meaning and empowerment to the team while holding them accountable
• Boutique Administration
• Standard Operating Procedure on the Job Training implementation

Administration/Reporting

• Review and analyse all category sales
• Review all stock reports that are submitted monthly and ensure actions are taken to address identified
• Update respective reports monthly (Sales consultant Performance / New Launch feedback / Event feedback / analysis and sales).
• Provide feedback and reporting on business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
• Provide feedback on any information relating in to development within the V&A catchment area.

Business developer:  the Assistant Boutique Manager embodies an entrepreneurial spirit.

• Works in harmony with the Boutique Manager to drive growth by achieving retail and CRM targets and acts pro-actively to recruit, retain and grow client return rate
• Develops business initiatives in line with the brand vision and strategy
• In the absence of a manager take responsibility for staff schedules, including day-to-day operational zoning to ensure floor coverage and optimal client service
• Supports the Boutique Manager in communicating retail and collateral stock needs to all necessary parties
• Takes accountability alongside the Manager for the responsibility for all loss prevention activities, such as in-store security and inventory management
• Has a solid understanding of the business environment
• Works with Manager to provide feedback and reporting to line manager in order to influence strategies and recommendations

Experience creator:  the Assistant Boutique Manager creates conditions for a consistent and memorable experience.

• Leads by example on the selling floor by creating tailor-made client experiences, personalized for each visit and each client, using the CHANEL experience ritual and building long-lasting relationships
• Considers the omni-channel journey as a whole and helps the team embrace digital shopping trends
• Co-creates stories with and for the client, sharing the brand culture and blending it with the client’s personal story at the point of sale
• Facilitates the resolution of client service complaints with a holistic approach so that each client leaves satisfied, regardless of which channel they chose to shop
• Ensures team has tools/training to provide a Chanel client experience
• Provides flexibility to allow the BA to create their own experience
• Ensures visual merchandising guidelines are adhered to throughout the boutique and guarantees that the boutique remains clean, tidy and welcoming always

CHANEL ambassador:   the Assistant Boutique Manager embodies the values of the brand.

• CHANEL Insider: has a solid knowledge of the Brand, its heritage and know-how, and shares it with clients as well as the team
• Implements all training received, is curious to learn more in order to nourish a global and beauty culture, being pro-active in self-learning
• Always implements and ensures respect of the uniform and grooming guidelines

Boutique operations: the Assistant Boutique Manager delivers strong operational excellence with support of their manager

• Supports the Manager in all areas of boutique operations, ensuring compliance across all areas and implementing clear and transparent procedures. Ensure the smooth running of all boutiques at all times, including responsibility for day-to-day operations such as boutique opening/closing, security and cleaning.
• Stock Management
• Responsible for the stock, tester and sample inventory of each boutique, keeping stocks of each to a minimum to ensure quick turnover.
• Support the Manager in ensure that the stock levels meet the needs of the business, managing planned seasonal increases in good time.
• Work with the Manager to increase stock accuracy in (stock audits), working to minimize stock loss at all times.
• Ensure meticulous stock handling and storage procedures are established and followed in each boutique.
• New line ordering and set up as required, ensuring that quantities ordered are realistic and reflect the needs of the business.
• Till and Cash Handling Procedures
• Ensure all team members are fully trained on Company till and cash handling procedures, and that these are always adhered to.
• Ensure Company returns procedures are clear and adhered to.
• Working with the Visual Merchandising Team, ensure that the CHANEL Standalone Boutique merchandising guidelines are always followed.
• Responsible for ensuring clarity of Health and Safety training and procedures in each boutique

COMPETENCIES

Leadership and Management skills

• Strategic thinker: Analytical and systemic, challenge the status quo, communicate the vision to inspire and engage
• Relationships-focused: Collaborative, partnering and influencing skills
• Ability to develop and empower people: Listening and empathy, feedback and coaching skills, performance management, delegation
• Performance minded and decisive, strive for continuous improvement

Managing Business skills

• Strong client experience mindset
• Able to understand and synthesize business and market intelligence
• Able to write reports and proposals
• Planning, organization and change management skills
• Problem solving and dispute resolution skills
• Technology savvy and digital trend awareness

Soft skills

• Posture and communication skills: Verbal and written communication, story telling
• Curious, personal agility, continuous learner
• Self-awareness, self-confidence, and self-control/stress management
• Enthusiasm, energy and motivation
• Trustworthy with integrity/ethics

REQUIREMENTS/QUALIFICATIONS

• Matric certificate
• At least 3 years retail and cosmetics experience
• Certificate in Beauty/Make-Up is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW

We are looking for a Python developer who is analytical, creates fast and user-friendly web applications, and can deliver effective results. An ideal candidate should be able to create applications using Python and Django frameworks and write organized and reliable code for the back-end and front-end. To succeed in this position, you must possess exceptional problem-solving abilities and be capable of working independently.

 

KEY RESPONSIBILITIES

• Build and maintain web applications using Python and Django, with a primary focus on data science.
• Architect and optimize back-end logic and workflows for web applications.
• Implement and integrate front-end elements with back-end services.
• Ensure the codebase is clean, efficient, and well-documented in line with industry standards.
• Diagnose and resolve performance bottlenecks and scalability issues.
• Collaborate on the development and integration of APIs for smooth data flow between systems.
• Contribute to team development through code reviews and knowledge-sharing initiatives.
• Keep abreast of the latest developments in Python, Django, web technologies, and data science.
• Support the integration of web solutions with Microsoft Power BI for data visualization and reporting.

QUALIFICATIONS

• At least 3 years of experience as a Python Developer, with a strong emphasis on Django.
• In-depth knowledge of Python programming and the Django ecosystem.
• Experience building and consuming RESTful APIs and web services.
• Proficient in designing and managing data structures within MSSQL databases.
• Familiarity with front-end technologies such as HTML, CSS, JavaScript (Bootstrap experience is a plus).
• Strong experience with Git and other version control systems.
• Demonstrated ability to solve complex problems independently or collaboratively within a team.
• Effective communication skills with a collaborative approach.

PREFERRED (NOT REQUIRED)

• Experience with cloud infrastructure, particularly Azure.
• Integration of Microsoft Active Directory for secure user authentication.
• Knowledge of Docker or other containerization tools in a Microsoft-based environment.
• Familiarity with Agile methodologies and processes.
• Expertise in Python libraries for AI/ML.
• Understanding of Data Lake architecture.
• Experience working with Syspro database structures and business objects.

LOCATION

Durban

 

JOB OVERVIEW

It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the Company values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

 

KEY RESPONSIBILITIES

1. ACHIEVE REGIONAL SALES TARGETS
   • Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
   • Achieve monthly and annual set targets (sales, expense and staffing targets).
   • Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
   • Implement and monitor qualitative events throughout the region to drive sales.
   • Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

    

2. BUDGET AND EXPENSE MANAGEMENT
   • Manage costs and expenses within the region, so that they do not exceed sales growth or target.
   • Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
   • Manage and approve BC and CM claims.
   • Ensure staffing budget is not exceeded and monitor these expenses monthly.

    

3. STOCK MANAGEMENT AND MERCHANDISING
   • Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
   • Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
   • correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
   • Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
   • Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
   • Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously

    

4. ADMINISTRATION AND REPORTING
   • Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
   • Compile and complete commissions at month end.
   • Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
   • RDM Scorecard to be completed for each store that is visited monthly.
   • Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
   • Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
   • Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.

    

5. TEAM MANAGEMENT AND LEADERSHIP
   • Identify and recruit high performing CMs, BCs, and fragrance promoters.
   • Manage succession planning and performance management of store staff.
   • Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
   • Oversee inducting of new staff members.
   • Identify training needs for CMs and assist them in identifying needs for BCs.
   • Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
   • Monitor the CMs ability to drive application of learning on the job.
   • Review role play and coaching tracking forms with CMs to monitor skills.
   • Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
   • Foster a work environment in region based on the PCG values.
   • Support the CM in driving a heathy team moral and PCG culture.
   • Manage conflict at counters where CMs may need support or assistance.
   • Manage daily team/people issues with CMs (absenteeism, leave).
   • Conduct weekly team meetings for on-going communication.
   • Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
   • Quality assure and verify BCs performance reviews conducted by CMs.
   • Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Setbacks
• Analysing situations
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking

TECHNICAL SKILLS

• Sales skills
• Communication skills
• Event planning skills
• Financial literacy and Commercial acumen
• CRM skills
• Stock planning, control, and management
• IR and labour law
• Recruitment
• Coaching staff
• Mentoring staff
• Negotiation skills
• Conflict management

MIN REQUIREMENTS/QUALIFICATIONS

• Business qualification advantageous
• 5 years’ experience leading and managing retail teams
• 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
• Proven Track record in leading a team and achieving sales targets retail experience is essential
• Valid driver’s license and own car – willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Johannesburg

 

JOB OVERVIEW

We are seeking a dynamic and experienced HR Manager to lead and optimise our human capital function, ensuring compliance with South African labour laws while fostering a high-performance, people-first culture. This role requires a strong leader who can drive strategic HR initiatives, coach and develop the HR team, and act as a trusted business partner to leadership. The HR Manager will lead and oversee HR operations, talent management, and employee engagement while ensuring excellent service delivery. The work is done through partnering with key stakeholders and business partners to build a capable workforce and create a positive environment for employees. The HR Manager is a key resource in recommending appropriate actions to business.

 

KEY RESPONSIBILITIES

1. HR Consulting

• Management of daily HR related queries.
• Partner with business and clients to find sound and fair solutions.
• General employee support and query handling – enhance the people experience.

2. HR Strategy & Compliance

• Develop and execute HR strategies aligned with business objectives.
• Ensure compliance with South African labor laws (BCEA, LRA, EE Act, Skills Development Act, etc.).
• Manage Employment Equity (EE) and BBBEE initiatives, ensuring regulatory compliance and diversity goals.

3. Business Partnering & Talent Management

• Work closely with leadership to provide HR insights and solutions that support business growth.
• Oversee talent acquisition, ensuring the recruitment of top talent aligned with company values.
• Develop and implement succession planning and career development initiatives.

4. Employee Relations & Performance Management

• Oversee employee relations, managing conflicts, grievances, and disciplinary processes.
• Implement and refine performance management frameworks, driving engagement and accountability.
• Ensure all processes and action plans implemented are consistent and fair in line with Company policies and procedures.
• Represent the Company at CCMA matters and provide coaching and mentoring to the team in this regard.
• Foster a positive workplace culture through leadership, engagement, and wellness programs.

5. Learning & Development

• Identify training needs and implement learning and development programs to upskill employees.
• Support leadership development and succession planning through targeted interventions.

6. Compensation, Benefits & Payroll Collaboration

• Oversee the HR component of payroll, ensuring accurate and timely processing in collaboration with the Payroll Manager.
• Ensure compensation structures and employee benefits are accurately developed aligned to staffing strategy, blueprints and budgets.
• Ensure compliance with statutory benefits (UIF, COIDA, Retirement Funds, etc.).

7. HR Operations & Reporting

• Ensure efficient HR operations, including HR policy implementation and system optimization.
• Generate and analyse HR metrics and reports to support decision-making.
• Drive the adoption of HR technology and automation for improved efficiency.

8. Stakeholder Management

• Build strong relationships with key stakeholders and business partners.
• Work in collaboration with other Head Office departments to drive and execute overall people operational plan and strategic initiatives.

9. Leadership and Culture

• Lead and mentor the HR team, including HR Administrator and HR Business Partners (HRBPs), ensuring high levels of performance and professional development.
• Act as a strategic advisor to senior management on all HR-related matters.
• Drive a culture of accountability, collaboration, and continuous improvement within the HR function.
• Lead by example as a culture ambassador ensuring behaviour is aligned with the Company values.
• Encourage, implement, and reinforce the company values and leadership principles with all stakeholders.
• Ensure an open, motivated, and harmonious work environment.
• Manage the performance of self and team, ensuring active participation and regular feedback to enable continuous improvement and achievement of individual development goals.
• Partner with business to enable leaders to effectively lead, manage and develop their direct reports, encourage growth and job satisfaction, whilst delivering on company objectives by optimising both the individual, team and department performance.
• Partner with business and develop solutions to influence, motivate and achieve high levels of commitment from team members, colleagues, internal and external associates in a variety of situations to create an optimal workplace environment. Invite input from each person and share ownership; empower others.

KEY COMPETENCIES

• Strategic Thinking: Ability to align HR initiatives with business goals.
• Leadership & Influence: Experience in leading teams and driving cultural change.
• Problem-Solving: Ability to address HR challenges with innovative solutions.
• Collaboration & Business Partnering: Strong relationship-building with stakeholders.
• Confidentiality & Integrity: Handling sensitive information with professionalism.

COMPETENCIES

• Adhering to Principles and Values
• Problem-solving and solution focused
• Communication and networking
• Commercial acumen
• Working with people
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks
• Writing and reporting

REQUIREMENTS/QUALIFICATIONS

• HR diploma/degree
• At least 5 years HR management experience including leading a team
• Must have IR experience and skill-set to represent the Company at CCMA
• Experience in retail, wholesale, luxury goods is advantageous
• Must have own vehicle and valid driver’s license – Must be willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Johannesburg

 

JOB OVERVIEW

The Retail Analyst is a key source for business reporting and has a keen eye for detail based on data and trends that provides strategic insights and recommendations of actions to the business – the role co-ordinates these actions with the necessary departments ensuring we have the right stock in the right doors to drive sales and market share growth.

 

KEY RESPONSIBILITIES

ANALYSIS AND REPORTING

• Understands the retail environment through data analysis of each retailer to provide information on opportunities.
• Analyse stock and sales reports on a weekly basis to provide insights by door, by brand and by retailer.
• Analyse retailer stock levels to identify opportunities and challenges to optimise sell-out and stockturn by SKU by store – build recommended actions accordingly.
• Build sell-out targets by mall, by brand, by retailer annually and manage reforecasts monthly.
• Assist and support the Key Accounts Executive to deliver all weekly and monthly reports.

STOCK MANAGEMENT – RETAIL

• Analyse and interpret sales and stock trends to provide actionable insights and data-driven business decisions.
• Formulate strategies for slow moving inventory and days stock cover to ensure optimal stock levels that supports business growth.
• Guide and support the execution of planograms by analysing each brand and the respective stock model requirements.
• Conduct competitive analysis to refine stock strategies ensuring that PCG remains agile and responsive to market trends.
• Oversee the management of critical SKUs.
• Develop centralised reporting frameworks to track core in-stock metrics enabling clear visibility and timely interventions.
• Collaborate with Brand Team to ensure that promotions are executed with sufficient stock availability reducing missed sales opportunities and ensuring customer satisfaction (saleable and non-saleable stock).
• Monitor promotional in-stock levels to minimise out-of-stocks during key sales events.
• Maintain inventory expectations at store level to resolve any discrepancies and maintain operational consistency.

SALES TEAM SUPPORT

• Guide the Sales Team on best practices and how to manage stock efficiently at store level.
• Work with the sales team on store gridding and localisation.
• Supports KAE where retailer head office escalations are required to help resolve any issues around DI, stock input requests.
• Partner with the Sales team to ensure optimal usage and allocation of non-saleable stock – drive productivity.
• Provide insights and guidance on overstocks and understocks ensuring data-driven actions.
• Builds weekly new product trackers to track new launches versus prior launches.

STAKEHOLDER ENGAGEMENT

• Build and maintain relationships with all internal and external stakeholders.
• Contribute meaningfully to create a great workplace experience for all team members.
• Actively engage in all Company culture initiatives.

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

REQUIREMENTS/QUALIFICATIONS

• Commerce/Business Degree
• At least 3-4 years’ work experience in a retail environment
• Strong analytical ability and commercial acumen
• Retail planning experience is preferred and advantageous
• Proven knowledge of MS packages Excel/Word/PowerPoint
  • Advanced Excel: Non-negotiable
• Experience using Power BI is advantageous

LOCATION

Johannesburg, Parktown

 

JOB OVERVIEW

The Events Coordinator is responsible for planning, organizing, and executing events that align with the company’s objectives and brand values. This role ensures seamless event experiences by managing logistics, coordinating with vendors, and collaborating with internal teams. The Events Coordinator plays a key role in creating memorable and impactful events that engage participants, enhance brand visibility, drive sales and achieve strategic goals.

 

KEY RESPONSIBILITIES

Annual In-store Retail Marketing Plan

• Liaise with the Marketing Manager and Sales Manager on the creation & execution of the retail calendar for relevant store groups.
• Contribute to the generation of a retail calendar detailing all in-store activities planned for relevant store groups.
• Book all relevant in store and eventing space to execute the retail calendar.
• Follow projects through to execution, delivery and review (e.g. POS materials, sites, windows, tester units with the support of the Marketing Manager and Visual.
• Ensure sign off of projects with Marketing Manager from a budgetary perspective.
• Define retail marketing plan on the basis of the SA activity plan and consider the UK calendar, the various retailer activities and specifically locally relevant opportunities.
• Develop and modify plan over time in conjunction with the SA Marketing team to provide a retail focus to all planned marketing activity for SA Flagship/Studio and Espace Parfums and Makeup Hub Doors.

Retail and Retail Events

• Book relevant space in trade.
• Drive the briefing process for the visual execution and customer journey of each retail event where specific visual elements and set-ups are required.
• Follow projects through to execution, delivery and review (e.g. POS materials – sites, windows, tester units with the support of the relevant Brand Team, ROI).
• Ensure all product and POS materials are ordered for timely delivery.
• Work closely with the teams on counter to ensure maximization of project opportunity.
• Ensure all relevant parties are communicated with to ensure competency.
• Work with Sales, Fragrance and Beaute Sales Manager, Marketing and Training teams to ensure relevance of Plan: Practically (local marketing, training, media), aesthetically (visual merchandiser) and commercially (sales dept).
• Collate all launch activity and synchronise relevant communication to optimise key product launches throughout the year.
• Regularly visiting stores to stay aware of market trends.

Brand Budget

• Ensure ROI for all retail plan initiatives.
• Ensure accuracy of budget reporting and GL codes (invoices, purchase requisitions).
• Liaise with the Marketing Manager to ensure relevant budgets are set and maintained.

Stakeholder Engagement and Management

• Work closely with the Marketing Manager to progress retail calendar, priorities, and initiatives.
• Work closely with the Visual Merchandiser to ensure merchandising guidelines are executed properly in-store and that best practice is followed within Chanel Boutique stores.
• Work closely with RDM’s in the field and have weekly update meetings.
• Build good relationships with internal and external stakeholders.
• Responsible for own personal development plan.
• Ensure behaviour aligns to brand standards and company culture.

COMPETENCIES

• Planning and organising
• Deciding and initiating action
• Working with people
• Communication and influence
• Entrepreneurial and commercial thinking
• Delivering results and meeting customer expectations
• Adapting and Responding to Change

REQUIREMENTS/QUALIFICATIONS

• 2 years retail experience
• 2 years eventing experience
• Microsoft Office Proficiency (Excel, Word, PowerPoint)
• Business degree advantageous
• Cosmetics/Retail/Luxury experience advantageous
• Must be in possession of a valid drivers license and vehicle as travel is required

LOCATION

Cape Town

 

JOB OVERVIEW

To develop the brand strategies in South Africa and optimise the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Formulation of brand strategy and long-term growth plans to drive market share growth.
• Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth.
• Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times.
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market.
• Analysis of brand strategy and performance and effect changes as needed.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the sales team.
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations.
• Effective and regular business reviews to ascertain challenges and opportunities.
• Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with all stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Ensuring achievement of wholesale budgets across all retailers
• Ensuring market share growth across all retailers

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 5 years relevant experience in the cosmetics industry
• Must have experience in building make-up and skincare brands

LOCATION

Cape Town, Observatory

 

JOB OVERVIEW

Provide administrative support to the Demand Planning team by leveraging exceptional organizational skills, keen attention to detail, and the ability to meet tight deadlines.

 

KEY RESPONSIBILITIES

Business Performance

• Order placement with foreign suppliers via relevant systems, online portals, email
• Invoice recon & purchase order maintenance
• Tracking of shipments & communication to team on arrival dates
• Collating & sending internal reports to wider company
• Management of retail admin – Chanel & NARS Boutiques
• Analysis of sell through using necessary systems
• Assist Demand Planners with any ad-hoc duties/projects as required

Communication and Stakeholder Management

• Build effective working relationships with internal and external stakeholders to achieve overall business objectives.
• Work in partnership with all other departments to ensure the smooth day to day running of the business as a whole, through regular and relevant communication.

People Management

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance and strive to improve based on these interventions.
• Adhere to the company’s values.
• Take personal responsibility for all issues facing the department and work as a team.
• Communicate with your line manager regularly and make recommendations on improving efficiencies in the department.

COMPETENCIES

• Deciding and Initiating Action
• Persuading and Influencing
• Presenting and Communicating information clearly
• Analysing
• Planning and Organising
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking
• Ability to work independently and within a team.
• Deadline driven with excellent time management skills.

REQUIREMENTS/QUALIFICATIONS

• Microsoft Office (Working knowledge Excel (basic formulas) and Word)
• Bachelor’s Degree in Statistics, Math, Supply Chain, Business/related area OR equivalent experience
• 2 years’ experience in Supply Chain (if candidate does not have any related experience, the candidate must have a relevant bachelor’s degree)
• Supply chain software knowledge advantageous

LOCATION

Johannesburg, Sandton

 

JOB OVERVIEW

The purpose of the role is to provide an exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the NARS brand image. This description is not all inclusive of the responsibilities.

 

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

• Achieve monthly and annual sales targets.
• Assist in setting up and driving sales at events/launches/retailer activities.
• Provide feedback on sales/customer related issues or concerns timeously.

BRAND MANAGEMENT

• Monitor competitor activity, stay up to date with current industry trends.
• Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
• Adhere to and maintain brand standards at all times.

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

• Ensure that stock is merchandised according to merchandising guidelines.
• Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience.
• Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
• Implementation and adherence to operating procedures and policies at all times.
• Ensure adherence to asset control and security procedures.
• Execution of all responsibilities with regards to point of sale.

CUSTOMER EXPERIENCE

• Provide an exceptional and consistent client experience to all customers.
• Uphold and reinforce the Customer journey and experience standards.
• Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
• Use expert makeup skills when demonstrating products to customers.
• Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
• Drive increased customer data base (attraction of NEW customers).
• Implementation of CRM processes and procedures.

TEAMWORK

• Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
• Support and assist new team members with onboarding and orientation.
• Ensure that exceptional; consistent standards are maintained.
• Live the company values.

ADMINISTRATION

• Complete daily tracking sheets/reports and submit as required.
• Provide retail reports and updates as required.
• Assist the Store Manager and Assistant Manager as required.

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organizing
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

REQUIREMENTS/QUALIFICATIONS

• At least 3 years cosmetics experience within a retail environment
• At least 3 years’ advanced make- up experience
• Certificate in Make-Up is advantageous
• Must be able to demonstrate expert knowledge and current industry trends
• Must be a team player, an active learner and problem-solver
• Must be willing to work weekends and shifts as required
• Must have own transport

LOCATION

Johannesburg

 

JOB OVERVIEW
It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the Company values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

 

KEY RESPONSIBILITIES

ACHIEVE REGIONAL SALES TARGETS

• Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
• Achieve monthly and annual set targets (sales, expense and staffing targets).
• Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store.
• Implement and monitor qualitative events throughout the region to drive sales.
• Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

BUDGET AND EXPENSE MANAGEMENT

• Manage costs and expenses within the region, so that they do not exceed sales growth or target.
• Manage expenses related to events, launches and promotions (to not exceed Marketing budget).
• Manage and approve BC and CM claims.
• Ensure staffing budget is not exceeded and monitor these expenses monthly.

STOCK MANAGEMENT AND MERCHANDISING

• Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
• Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist
• correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management.
• Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
• Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks.
• Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously

ADMINISTRATION AND REPORTING

• Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
• Compile and complete commissions at month end.
• Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation.
• RDM Scorecard to be completed for each store that is visited monthly.
• Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
• Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
• Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines.

TEAM MANAGEMENT AND LEADERSHIP

• Identify and recruit high performing CMs, BCs, and fragrance promoters.
• Manage succession planning and performance management of store staff.
• Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
• Oversee inducting of new staff members.
• Identify training needs for CMs and assist them in identifying needs for BCs.
• Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services).
• Monitor the CMs ability to drive application of learning on the job.
• Review role play and coaching tracking forms with CMs to monitor skills.
• Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application.
• Foster a work environment in region based on the PCG values.
• Support the CM in driving a heathy team moral and PCG culture.
• Manage conflict at counters where CMs may need support or assistance.
• Manage daily team/people issues with CMs (absenteeism, leave).
• Conduct weekly team meetings for on-going communication.
• Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings.
• Quality assure and verify BCs performance reviews conducted by CMs.
• Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork.

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Relating & Networking
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Setbacks
• Analysing situations
• Adapting and Responding to Change
• Entrepreneurial and Commercial Thinking

TECHNICAL SKILLS

• Sales skills
• Communication skills
• Event planning skills
• Financial literacy and Commercial acumen
• CRM skills
• Stock planning, control, and management
• IR and labour law
• Recruitment
• Coaching staff
• Mentoring staff
• Negotiation skills
• Conflict management

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business qualification advantageous
• 5 years’ experience leading and managing retail teams
• 5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand
• Proven Track record in leading a team and achieving sales targets retail experience is essential
• Valid driver’s license and own car – willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Cape Town

 

JOB OVERVIEW
To turn all our brand and operational dreams into reality in the retail space within brand guidelines – this role will be instrumental in executing trade marketing strategies that increase brand presence, drive consumer engagement, and maximize sales performance and market share across our retail landscape in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Strategy & Planning: Develop (together with the Marketing Manager) and implement trade marketing strategies, animation and promotional plans to support sales growth and brand objectives.
• Brand Activation: Manage the execution of in-store marketing campaigns, including promotional events, product launches, and seasonal activations across retail outlets.
• Retailer Relations: Build and maintain relationships with retail partners and key accounts, collaborating to ensure optimal brand visibility and alignment with promotional calendars.
• Merchandising Excellence: Oversee the development and deployment of point-of-sale (POS) materials, displays, and brand visuals to ensure consistent luxury branding across locations.
• Marketing and Sales Tools: Ensure all testers, samples and promotional gifting is forecasted and implemented across various retailers.
• Market Analysis: Conduct regular market analysis to understand consumer behavior, competitive landscape, and emerging trends in the luxury cosmetics sector.
• Budget Management: Monitor and manage trade marketing budgets, ensuring effective allocation and ROI on campaigns and activations.
• Performance Tracking: Measure, analyze and report on the performance of trade marketing activities, providing insights and recommendations for continuous improvement.
• Collaboration: Work closely with the Sales and Brand teams to ensure alignment of trade marketing initiatives with overall brand strategy and sales targets.

Market/Region Intelligence and Reporting

• Conduct regular environmental scans of competitor activities.
• Ensure monthly communications to highlight trends and opportunities in the market.
• Manage and implement best practices to continuously improve brand performance.
• Provide competitor feedback to relevant stakeholders to ensure relevant insights are considered to develop marketing strategies and activities.
• Ensure relevant reporting with insights and actions to various stakeholders as required.

Stakeholder Management and Engagement

 

• Build and maintain strong relationships with all stakeholders (internal and external) to ensure full support of the brand in the market.
• Work with all stakeholders to gain maximum exposure for the brand.
• Ensure optimal relationships with all retail partners.

 

 

Leadership and Culture

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to the company’s values.
• Be an active participant in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.

COMPETENCIES

• Presenting and Communication
• Delivering results and meeting customer expectations
• Adapting and Responding to Change
• Persuading and influencing
• Analysing
• Planning and organising
• Leadership
• Problem-solving
• Networking

SKILLS

• Strong understanding of Brand Management and marketing concepts
• Attention to detail
• Proactivity, adaptability & flexibility
• Pro-active problem-solving
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business/Commercial acumen
• Stakeholder management

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 3 years relevant experience in the cosmetics/luxury brands retail industry
• Proven track record in executing successful trade marketing and in-store campaigns.
• Strong understanding of the South African retail landscape and luxury cosmetics market.
• Exceptional project management and organizational skills, with attention to detail.
• Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders.
• Analytical mindset, with the ability to interpret data and derive actionable insights.

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The purpose of this role is to provide strategic leadership, strategy development and execution of brand plans together with the Chanel team to maximise growth, brand equity, market share and profitability to meet organizational and brand principal objectives.

DETAILED DUTIES & RESPONSIBILITIES

1. Strategic Training Implementation
   • Formulate divisional brand strategies and growth plans to develop each brand in line with global strategies and deliver on the business objectives set to maximize growth, brand equity and brand profitability.
   • Direct, review and strategically drive 3-year brand strategies for approval by brand principal.
   • Implement global brand strategies that are relevant in the local market, always aligned to the brand positioning, where appropriate challenge the marketing team and brand principals to ensure relevance to South African market.
   • Conceptualize and implement new brand strategies for new launches .
   • Formulate distribution and retailer strategies.
   • Ensure brand strategies align with retailer strategies to maximize growth potential .
   • Formulate distribution and retailer strategies aligned to the brand objectives .
   • Review, challenge and approve strategies and business plans for the division as prepared by the teams.
   • Develop customer strategies aligned to the brand.
   • Develop and execute customer strategy aligned to the changing South African market .
   • Challenge the marketing and sales team to think 3 years out in brand sales and strategy development.
   • Alignment of annual wholesale and sell-out forecast & budgets for the brand (push/pull strategy).
   • Ownership of the brand performance and development in the market for wholesale, retail and market share growth.
2. Stakeholder Engagement and Management
   • Develop and maintain key relationships with our respective brand principals, including negotiations.
   • Develop and maintain relationships with all retailers to ensure maximum brand growth.
   • Ensure maximum support is given to our brands in terms of distribution, promotional and marketing support.
   • Build strong relationships with internal and external stakeholders and business partners to achieve the company’s strategic objectives.
   • Work in collaboration with all Head Office departments to drive and execute overall business plans.
3. Budget and Financial Management
   • Manage the divisional P&L to ensure delivery of budgeted brand contribution.
   • Manage standalone boutique (retail) P&L’s with Sales team to ensure financial delivery.
   • Review, challenge and approve the sales (wholesale and retail), sell out objectives and A&P budgets for the division as prepared by the teams (Sales and Marketing).
   • Management of brand contractual obligations.
   • Manage and control the profitability matrix of a brand; including but not limited to pricing, co-efficient, margin, ex works, stock days.
   • Ensure A&P budgets align to brand strategies to maximize growth potential.
   • Review, challenge and approve A&P budget for the division as prepared by the teams .
   • Continuous management and risk mitigation of division to ensure financial delivery .
4. New Business Development
   • Research and identify new opportunities for growth.
   • Develop sustainable business plans that offer long-term growth and ROI.
5. Market Intelligence Analysis and Reporting
   • In-depth understanding and assessment of competitors, customer, retail and market trends to identify, maintain and elevate the brand’s position within the market place.
   • Adopt strategies accordingly to remain relevant to the shifting dynamics of the market .
   • Analyse, interpret and report on sales/stock data (relevant data), both sell in and sell out to inform key decisions.
6. Team Leadership
   • Lead the Chanel team to work in partnership with all stakeholders (internal and external) for effective and successful management of the business.
   • Lead the team to develop, execute and deliver on all business strategies and market growth.
   • Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth, retention of performers and job satisfaction.
   • Develop and implement systems and processes that drive productivity and efficiencies within the team.

COMPETENCIES

• Formulating strategies and concepts
• Entrepreneurial and commercial thinking
• Delivering results and meeting customer expectations
• Leading and supervising
• Adapting and Responding to Change
• Persuading and influencing
• Analysing
• Relationship building and networking
• Must be commercially astute

MINIMUM REQUIREMENTS

• 5 years’ relevant executive management, brand, retail and leadership experience
• Proficiency in Microsoft Office Suite (Word/Excel/PowerPoint)
• Bachelor’s degree in Business/Marketing/Communications
• Postgraduate qualifications are advantageous
• Luxury brands/cosmetics industry experience are advantageous
• Must have experience in distribution and retail
• Must have own car
• Must be willing to travel locally and internationally