THE FUTURE OF PRESTIGE STARTS HERE

LOCATION Cape Town JOB OVERVIEW To maintain the accuracy, currency, and brand integrity of Prestige Cosmetics Group's product presence across all online retail platforms. The Digital Marketing Coordinator is the operational quality control layer between PCG's brand standards and its online retail execution. Working in close partnership with brand managers and under the direction of the Digital Marketing Manager, the role runs structured eCommerce audits, coordinates content fixes, manages asset submissions to retailers, and maintains a disciplined audit log that supports both brand and commercial decision-making. The role contributes meaningfully to PCG's digital performance by ensuring that what customers see online is accurate, on-brand, and commercially sound. KEY RESPONSIBILITIES Retailer eCommerce Audits and Quality Control •Scheduled eCommerce audits •Run scheduled audits of product pages across all online retail partners — Foschini, Truworths, Superbalist, Woolworths, Edgars, ARC, Takealot, Clicks, Dis-Chem, and SKINS. Audits cover pricing accuracy, product imagery, product copy, and stock status. •First-line quality control •Identify and resolve minor content discrepancies before they escalate to the retailer relationship or principal level. Apply PCG's brand and content standards consistently across all platforms and all brands. •Findings logging •Capture all audit findings by brand and by severity — distinguishing between minor content fixes and structural or commercial issues. Maintain accurate records that provide a reliable basis for reporting and escalation decisions. •Test purchases •Organise regular test purchases across eRetailer platforms to monitor standards, identify discrepancies, and provide the Digital Marketing Manager with ground-level insight into the customer experience. Brand Team Support and Asset Management •Brand manager coordination •Work directly with brand managers to communicate audit findings and coordinate the resolution of content issues on their respective brands. Ensure findings are communicated clearly, timeously, and with sufficient detail for the brand manager to act. •Asset management and submission •Download assets from brand portals and submit product detail page files, imagery, and campaign materials to retailers as required. Ensure all assets meet retailer specifications and brand guidelines before submission. •Retailer content coordination •Coordinate minor content updates with retailers' digital teams, working within the boundaries of the brand manager's direction and the Digital Marketing Manager's oversight. Do not initiate commercial or pricing conversations with retailers directly. Escalation and Reporting •Structured escalation •Identify and escalate structural or commercial issues to the Digital Marketing Manager without delay. This includes listing disputes, pricing disagreements, campaign timing conflicts, and any matter with retailer-relationship or commercial implications. Do not attempt to resolve these matters directly. •Audit reporting •Maintain a structured audit log by brand and retailer. Share reports with the Digital Marketing Manager and brand managers on a regular cadence as defined by the Digital Marketing Manager. Ensure reporting is accurate, clearly formatted, and delivered on time. •Competitor and platform monitoring •Monitor eRetailer platforms and relevant competitor activity as directed. Provide observations to the Digital Marketing Manager to inform broader digital strategy and market intelligence. Leadership and Culture •Personal development •Take ownership of your personal development through an active Personal Development Plan. Seek feedback on performance regularly and apply it with intention. Pursue continuous improvement as a professional standard, not a once-off exercise. •Values and culture •Adhere to PCG's company values and actively contribute to a positive, high-performance culture within the team and across the business. Participate meaningfully in culture initiatives and lead by example in how you engage with colleagues. •Leadership contribution •Bring a leadership mindset to the role regardless of hierarchy. Take responsibility for challenges within the digital function, contribute constructively to solutions, and support colleagues across departments where your expertise adds value. •Communication and collaboration •Communicate regularly with your reporting line and relevant stakeholders. Make recommendations to improve efficiencies and effectiveness within the digital function. Contribute to a collaborative working environment where team members feel supported and informed. COMPETENCIES •Attention to detail and methodical quality control •Planning and organising across multiple brands and platforms •Delivering results consistently and to a defined standard •Adapting and responding to changing platform requirements and brand priorities •Analysing audit data and communicating findings clearly •Presenting and communicating findings to brand managers and the Digital Marketing Manager •Problem-solving within defined operational boundaries •Accountability and personal ownership of outputs SKILLS •Familiarity with online retail platforms and eCommerce product listing environments •Ability to read and apply brand guidelines consistently across platforms •Clear written communication skills for flagging findings and coordinating fixes •Organised and self-disciplined, with the ability to manage a structured audit cadence independently •Digital asset management and brand portal navigation •Proficient in Microsoft Office, particularly Excel for audit logging and reporting •Understanding of the boundary between operational content fixes and commercial escalations •Comfortable working across multiple brands and retailer platforms simultaneously MINIMUM REQUIREMENTS •Relevant qualification or diploma in Marketing, Digital Marketing, Communications, or a related field. •1 to 2 years of experience in a digital marketing, eCommerce, or content coordination role. •Familiarity with online retail platforms and product listing environments. •Experience working with brand or marketing teams in a support or coordination capacity. •Experience working with paid online campaigns, including Google and Meta, is advantageous. •Exposure to the cosmetics, beauty, or FMCG retail sector is advantageous. WORKING RELATIONSHIPS Internal •Digital Marketing Manager (reporting line and escalation point) •Brand Managers across PCG divisions External •Online retail partners (operational content queries only) •Brand portal administrators

LOCATION Cape Town JOB OVERVIEW To own and lead the full digital and eCommerce presence of Prestige Cosmetics Group, with primary accountability for the LCB division. The Digital Marketing Manager is the commercial and strategic digital authority within PCG, responsible for driving measurable sell-out performance through retailer partnerships, campaign execution, media buying, and budget management. The role owns PCG's social media platforms and ensures that the business's online presence consistently reflects brand positioning across all digital channels. It provides direction and line management to the Digital Marketing Coordinator, building a digital function that operates with discipline, commercial intent, and brand integrity. KEY RESPONSIBILITIES Retailer Partnerships and eCommerce •Retailer partnership ownership •Ownership of negotiation, product listings, campaign booking, execution, and return on investment reporting across all online retail partners — Foschini, Truworths, Superbalist, Woolworths, Edgars, ARC, Takealot, Clicks, Dis-Chem, and SKINS. Scope includes Co-op and paid media management. •eCommerce platform management •Ensure a consistent and accurate presence of PCG brands across all retailer eCommerce platforms, aligned with brand guidelines and commercial priorities. Manage all eRetailer website updates, campaign launches, and animations in collaboration with brand. •Retailer communications •Manage communication with eRetailers on campaign animations, including emails and social media, based on brand guidelines. Ensure close collaboration with brand principals and secure approval of retailer emails and website features before publication. •Escalation and resolution •Own resolution of structural or commercial issues escalated from the Digital Marketing Coordinator, including listing disputes, pricing disagreements, campaign timing conflicts, and matters with retailer-relationship implications. Media, Campaign Planning and Social Media •Media buying and campaign planning •Partner with brand teams on media buying, campaign planning, and deployment of eMarketing content across digital platforms. Manage campaign execution from brief through to delivery in partnership with Kintaro and other media agencies. •PCG social media management •Own and manage PCG's presence across LinkedIn, Facebook, and Instagram. Responsible for content planning, publishing cadence, and platform integrity in line with PCG's brand standards and commercial calendar. •NARS brand social media and CRM •Own NARS social media management including Customer Relationship Management emailer planning and execution. •Market and competitor intelligence •Conduct regular environmental scans of competitor digital activity. Provide monthly communications highlighting trends, opportunities, and competitor insights to relevant stakeholders to inform marketing strategy. Budget and Reporting •Budget ownership •Set and manage the annual online sales and marketing budget by brand, in partnership with brand managers. Budget ownership includes sell-out targets as a key performance indicator. •Co-op reconciliation •Produce monthly Co-op reconciliation reports with proof of execution and campaign performance feedback. •Campaign reporting •Provide monthly performance reporting across all media campaigns. Produce weekly updates and monthly sales reports as required. Organise regular test purchases to monitor eRetailer standards. •Spend accuracy •Ensure accurate and timeous reporting of all spend within allocated budgets. Re-evaluate and improve digital strategies regularly to maximise campaign performance and return on investment. Stakeholder Management and Engagement •Internal stakeholder engagement •Ensure communication and buy-in of digital updates and plans with all relevant internal stakeholders. Work with brand managers and Marketing Executives to align digital activity with the broader commercial plan. •External stakeholder engagement •Build optimal relationships with all retailers, suppliers and external stakeholders as required to ensure collaboration and efficient and effective solution-generation and execution. •Agency and service provider management •Manage digital marketing service providers and agencies. Develop and maintain standard operating procedures across digital platforms to ensure platform governance and consistency. •Best practice implementation •Evaluate and implement relevant best practices from global brand teams where applicable to the South African market. Link with Legal on grey market activity as required. Leadership and Culture •People Management •Line-manage the Digital Marketing Coordinator. Provide clear direction, day-to-day oversight, and structured development support. Ensure audit outputs and escalations are reviewed and actioned timeously. •Actively contribute to the growth and capability of the Digital Marketing Coordinator through regular feedback, coaching, and performance conversations. Support the Coordinator's development plan and create opportunities for skill-building within the digital function. •Personal development •Take ownership of your personal development through an active Personal Development Plan. Seek feedback on performance regularly and apply it with intention. Pursue continuous improvement as a professional standard, not a once-off exercise. •Values and culture •Adhere to PCG's company values and actively contribute to a positive, high-performance culture within the team and across the business. Participate meaningfully in culture initiatives and lead by example in how you engage with colleagues. •Leadership contribution •Bring a leadership mindset to the role regardless of hierarchy. Take responsibility for challenges within the digital function, contribute constructively to solutions, and support colleagues across departments where your expertise adds value. •Communication and collaboration •Communicate regularly with your reporting line and relevant stakeholders. Make recommendations to improve efficiencies and effectiveness within the digital function. Contribute to a collaborative working environment where team members feel supported and informed. COMPETENCIES •Commercial acumen and sell-out orientation •Strategic thinking and planning •Delivering results and meeting stakeholder expectations •Formulating strategies and concepts •Persuading and influencing across internal and external audiences •Analysing data and deriving actionable insights •Adapting and responding to change •Planning and organising across multiple brands and campaigns simultaneously •Leadership and people development •Problem-solving under commercial pressure SKILLS •Strong understanding of digital marketing, eCommerce, and online retail partner management •Media buying and campaign management across digital platforms •Social media platform management in a commercial environment •Budget ownership and return on investment reporting •Agency and service provider management •Proficient in relevant digital marketing tools, platforms, and analytics •Strong interpersonal and stakeholder management skills •Excellent written and verbal communication •Attention to detail with strong reporting discipline •Ability to work across strategy and operational execution simultaneously MINIMUM REQUIREMENTS •Relevant tertiary qualification in Marketing, Digital Marketing, Communications, or a related field. •Minimum 3 to 5 years of experience in a digital marketing role, with demonstrable experience in eCommerce and online retail partner management. •Proven experience managing retailer digital platforms and product listing environments. •Experience in media buying, campaign planning, and agency management. •Experience managing social media platforms in a commercial environment. •Prior exposure to budget ownership and return on investment reporting. •Experience managing a direct report or junior team member is advantageous. •Experience in the cosmetics, beauty, or FMCG retail sector is advantageous. •Experience working with paid online campaigns, including Google and Meta, is advantageous. WORKING RELATIONSHIPS Internal •PCG SteerCo (reporting line) •Digital Marketing Coordinator (direct report) •Brand Managers across PCG divisions •Marketing Executives for LCB and F&B •General Manager External •Online retail partners across all platforms •Media and digital agencies, including Kintaro •Brand principals

LOCATION Cape Town JOB OVERVIEW The core purpose of the role is to work together with the Marketing Manager and Brand Team to develop the brand in South Africa through optimum use of the A&P investment tools, adaptation of international strategy and ensuring a 360̊ approach to all local marketing strategies, ultimately growing market share and brand image in South Africa. KEY RESPONSIBILITIES Marketing/Brand Support Functions •Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times •Liaise with the brand team (Digital, PR, Trade Marketing) to understand marketing goals and provide support as required and directed by the Marketing Manager •Present marketing and branding ideas to the team •Ensure compliance with relevant legal, brand and process requirements •Provide support to the Marketing Manager on brand specific tasks •Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to: ‒Inventory review and reporting ‒Monthly brand reporting ‒Retailer sales performance and stock reporting ‒Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous ‒Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms ‒Timeous and accurate management of price increases as required ‒Ensure all documents are accessible at all times ‒Deliver within set deadlines ‒Provide optimum service levels to all stakeholders internally and externally •Manage customer and consumer queries professionally to achieve a positive outcome •Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks •Track competitor activity monthly and gain learnings from analysis •Spend time in-store to obtain trade experience/knowledge and gain customer insights •Support the team with all administration tasks as required Sales Performance •Regularly review business performance to ascertain challenges and opportunities •Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements •Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches) •Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period •Engage in research to gain relevant information including but not limited to competitors, pricing and target markets Stakeholder engagement and management •Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market •Work with stakeholders to gain maximum exposure for the brand •Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage Budget and financial responsibilities •Allocate resources and work with others to ensure specified budgets and ROI requirements are observed Leadership and Culture •Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions. •Adhere to the company's values. •Be an active participant in all culture initiatives and activities. •Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required. •Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department. •Contribute positively to create a harmonious working environment for all team members. In addition, Marketing Assistants may be allocated additional projects with the Marketing Manager to develop brand management and commercial skills. COMPETENCIES •Taking decisions and initiating action, taking responsibility for these •Working with people •Writing, reporting and communication •Persuading and influencing •Planning and organising •Delivering results & meeting customer expectations •Adapting and responding to change •Coping with pressures and setbacks •Analysing •Entrepreneurial and commercial thinking •Problem-solving SKILLS •Understanding of brand management and marketing concepts •High attention to detail •Proactive, adaptable and flexible •Organised with ability to multi-task, ensuring deadlines are prioritised and met •Strong interpersonal skills and ability to build relationships with internal/external partners •Strong communication and reporting skills •Business acumen •Results driven MINDSET •Energetic team player with the ability to positively impact the team •Proactive self-motivated attitude that delivers results and works towards excellence •Compliant with all policies, procedures, ethics & values in the business MINIMUM REQUIREMENTS/QUALIFICATIONS •Business/Marketing degree •Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes) •At least 2 years brand/marketing experience •Cosmetics industry experience in the luxury sector is advantageous

LOCATION Cape Town JOB OVERVIEW It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the Company values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region. KEY RESPONSIBILITIES ACHIEVE REGIONAL SALES TARGETS •Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region. •Achieve monthly and annual set targets (sales, expense and staffing targets). •Monitor competitor activity and plan the appropriate response. This includes knowing the CHANEL ranking against competitor brands in store. •Implement and monitor qualitative events throughout the region to drive sales. •Manage and lead CMs (Counter Managers), BCs (Beauty Consultants) and fragrance promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions. BUDGET AND EXPENSE MANAGEMENT •Manage costs and expenses within the region, so that they do not exceed sales growth or target. •Manage expenses related to events, launches and promotions (to not exceed Marketing budget). •Manage and approve BC and CM claims. •Ensure staffing budget is not exceeded and monitor these expenses monthly. STOCK MANAGEMENT AND MERCHANDISING •Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches). •Monitor stock on hand by door and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist •Correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management. •Manage make-up and skin care (SBT) stock levels in each Beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information. •Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks. •Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously ADMINISTRATION AND REPORTING •Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc. •Compile and complete commissions at month end. •Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation. •RDM Scorecard to be completed for each store that is visited monthly. •Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation. •Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary. •Follow all required Standard Operating Procedures (SOPs) in the completion of feedback templates and within the required timelines. TEAM MANAGEMENT AND LEADERSHIP •Identify and recruit high performing CMs, BCs, and fragrance promoters. •Manage succession planning and performance management of store staff. •Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case. •Oversee inducting of new staff members. •Identify training needs for CMs and assist them in identifying needs for BCs. •Coach, train and oversee the development of CMs (customer service, product knowledge, systems knowledge, menu of services). •Monitor the CMs ability to drive application of learning on the job. •Review role play and coaching tracking forms with CMs to monitor skills. •Drive EMTs in store to ensure these are taking place, testing staff understanding and impacting business. Provide monthly feedback on EMT progress and application. •Foster a work environment in region based on the PCG values. •Support the CM in driving a heathy team moral and PCG culture. •Manage conflict at counters where CMs may need support or assistance. •Manage daily team/people issues with CMs (absenteeism, leave). •Conduct weekly team meetings for on-going communication. •Conduct monthly one on ones with all CMs and formally review job performance quarterly. Maintain written records of performance meetings. •Quality assure and verify BCs performance reviews conducted by CMs. •Conduct regular team meetings to review plans, share information and ideas and encourage communication and teamwork. COMPETENCIES •Deciding and Initiating Action •Leading and Supervising •Relating & Networking •Adhering to Principles and Values •Planning and Organising •Delivering Results & Meeting Customer Expectations •Setbacks •Analysing situations •Adapting and Responding to Change •Entrepreneurial and Commercial Thinking Technical Skills: •Sales skills •Communication skills •Event planning skills •Financial literacy and Commercial acumen •CRM skills •Stock planning, control, and management •IR and labour law •Recruitment •Coaching staff •Mentoring staff •Negotiation skills •Conflict management MINIMUM REQUIREMENTS/QUALIFICATIONS •Business qualification advantageous •5 years’ experience leading and managing retail teams •5 years’ relevant experience managing a 3-axe (make-up, skincare and fragrance) cosmetics brand •Proven Track record in leading a team and achieving sales targets retail experience is essential •Valid driver’s license and own car – willing to travel •Excellent communication, interpersonal and relationship building skills •Working knowledge of MS Office/Excel/PowerPoint

LOCATION Johannesburg JOB OVERVIEW The Fragrance Advisor is responsible for delivering an exceptional luxury fragrance experience to every customer by providing expert product knowledge, personalised recommendations and outstanding customer service. The role is responsible for achieving and exceeding sales targets while representing the brand with professionalism, elegance and passion. The Fragrance Advisor must create memorable customer experiences, build strong client relationships and ensure that the brand is consistently represented according to PCG and brand standards. KEY RESPONSIBILITIES 1. Customer Service & Client Experience •Welcome and engage customers in a warm, professional and approachable manner. •Identify customers' needs and preferences through effective consultation and questioning. •Recommend fragrances based on the customer's personality, preferences, occasion and lifestyle. •Deliver a personalised fragrance consultation and sensory experience. •Build strong and lasting relationships with customers and encourage repeat business. •Maintain a high level of professionalism and luxury service at all times. •Handle customer queries, concerns and complaints professionally and escalate where necessary. 2. Sales & Target Achievement •Achieve and exceed individual and store sales targets. •Drive fragrance sales through effective selling techniques and product recommendations. •Identify opportunities to increase basket size through cross-selling and up-selling. •Actively promote new launches, hero products, gift sets and promotional initiatives. •Convert customer interactions into sales while maintaining a client-focused approach. •Monitor personal performance against sales targets and identify opportunities for improvement. 3. Product & Brand Knowledge •Maintain excellent knowledge of the fragrance portfolio, including: oFragrance families and notes. oTop, middle and base notes. oFragrance concentration and longevity. oProduct benefits and key selling points. oBrand history, heritage and positioning. •Stay informed about new product launches, campaigns and brand initiatives. •Attend and actively participate in product and brand training. •Confidently communicate the unique selling proposition of each fragrance. 4. Fragrance Consultation & Demonstration •Conduct professional fragrance consultations based on individual customer needs. •Demonstrate fragrances using appropriate blotter and skin-testing techniques. •Educate customers on fragrance layering, application and longevity where appropriate. •Create an engaging and memorable sensory experience. •Recommend complementary products where applicable. 5. Visual Merchandising & Brand Standards •Maintain a clean, organised and visually appealing fragrance counter. •Ensure all products are correctly displayed according to brand guidelines. •Maintain adequate tester availability and ensure testers are clean and presentable. •Ensure pricing, promotional material and POS are accurate and up to date. •Maintain the overall luxury appearance of the counter and surrounding area. 6. Stock Management •Monitor stock levels and communicate replenishment requirements to the relevant manager. •Assist with stock counts and stock takes. •Ensure products are handled and stored correctly. •Minimise stock losses, damages and discrepancies. •Ensure testers and promotional stock are appropriately managed. 7. Administration & Reporting •Complete daily sales and activity reports as required. •Provide feedback on customer trends, competitor activity and product performance. •Communicate customer feedback and market insights to management. •Maintain accurate records and complete required administrative duties. 8. Teamwork •Work collaboratively with the store team and other brand representatives. •Support colleagues during busy trading periods. •Share product knowledge and selling techniques with team members. •Contribute positively to achieving overall store and brand objectives. REQUIRED SKILLS & COMPETENCIES •Excellent communication and interpersonal skills. •Strong customer service orientation. •Passion for luxury fragrance and beauty. •Strong sales and negotiation skills. •Ability to build rapport quickly with customers. •Excellent presentation and grooming standards. •Confident product demonstration skills. •Strong commercial awareness. •Ability to work independently and as part of a team. •Target-driven and results-oriented. •Excellent attention to detail. •Ability to remain professional under pressure. •Good time-management and organisational skills. MINIMUM REQUIREMENTS •Grade 12 / Matric. •Previous experience in fragrance, cosmetics, beauty, luxury retail or FMCG sales is advantageous. •Previous retail sales experience is required. •Experience working towards sales targets is advantageous. •Strong passion for fragrance, beauty and luxury brands. •Willingness to work retail hours, including weekends and public holidays. •Must be well presented and comfortable working in a luxury retail environment. PERFORMANCE MEASURES / KPIs Performance will be measured against, but not limited to: •Achievement of individual sales targets. •Achievement of brand/store targets. •Conversion rate. •Average transaction value. •Units per transaction. •Customer service and client experience. •Client retention and relationship building. •Product knowledge and training completion. •Compliance with brand standards. •Counter presentation and visual merchandising. •Stock accuracy and loss prevention. PERSONAL ATTRIBUTES The successful candidate should be: •Passionate •Elegant Confident •Customer-focused Persuasive •Target-driven Professional •Energetic •Well-presented •Detail-oriented CORE PURPOSE IN ONE SENTENCE To create exceptional, personalised fragrance experiences that inspire customers, build lasting client relationships and drive sales while upholding the prestige and luxury standards of the brand.

LOCATION Cape Town JOB OVERVIEW The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image. To enhance loyalty to the Brand by extending quality service to the clients in terms of the treatments offered and to ensure the clients maximise the use of their products by advising on home care. To always portray Shiseido and Drunk Elephant in a professional manner. KEY RESPONSIBILITIES MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY RETAIL: •Achieve monthly and annual sales targets. •Assist in setting up and driving sales at events/launches/retailer activities. •Provide feedback on sales/customer related issues or concerns timeously. •Focus on recruitment and retaining of customers to ensure consistent growth of the brand. THERAPY •Ensure all treatment procedures are being correctly followed with the highest of standards •Maintain hygiene and cleanliness of the Beauty Room at all times •Ensure that the consultation and tracking of customer information is consistently adhered to •Greet and acknowledge clients and attend to their requirements professionally, politely and with a caring touch. Recommend treatments and services to compliment the client’s requirements. •Resolve guest complaints in a calm, polite and professional manner and consult the Retail Development Manager where applicable. •Be punctual for all shifts. Employees may be required to work varying schedules dependant on store operating hours and seasonal trends. In addition, attendance at all scheduled training sessions and meetings are required. •Encourage bookings from the counter •Build a relationship with the Beauty Consultant on counter BRAND MANAGEMENT •Monitor competitor activity, stay up to date with current industry trends. •Ensure that hygiene and safety standards are always maintained according to retailer requirements. •Adhere to and maintain brand standards at all times. STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS •Ensure that stock is merchandised according to merchandising guidelines. •Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience. •Stock administration, stock loss prevention, stock level control and management •Implementation and adherence to operating procedures and policies at all times. •Asset control and security. •Point of sale. CUSTOMER EXPERIENCE •Provide an exceptional and consistent client experience to all clients. •Uphold and reinforce the Client journey and experience standards. •Build relationships, loyalty and inspire confidence in clients by providing skincare services, treatments, analysis, and appropriate recommendations according to the client’s needs. •Have a broad understanding of various skincare brands and the effect of such products on various types of clients. •Use expert knowledge and skills when demonstrating products to clients. •Share skincare tips, expert knowledge, current trends and provide customers with a personalised, educational experience. •Evaluate clients’ beauty needs by asking questions and performing skin analysis. •Explain all treatment procedures to clients. •Offer clients advice on cosmetic and skincare products. •Drive increased customer data base (attraction of NEW customers). TEAMWORK •Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable. •Support and assist new team members with onboarding and orientation. •Ensure that exceptional; consistent standards are maintained. •Live the company values; conduct oneself with integrity at all times. ADMINISTRATION •Daily tracking sheets/reports completed and submitted as required. •Implementation of CRM processes. •Retail reports and updates as required. COMPETENCIES •Deciding and Initiating Action •Working with People •Relating & Networking •Adhering to Principles and Values •Persuading and Influencing •Planning and Organising •Delivering Results & Meeting Customer Expectations •Coping with pressure and setbacks REQUIREMENTS/QUALIFICATIONS •Matric certificate •Certificate/Qualification in Somatology •At least 3 years relevant experience within a retail and spa environment •Must be able to demonstrate expert skincare knowledge and practical application •Must be able to demonstrate expert make-up application and practical application •Must have knowledge and continuous update on current industry trends •Must be a team player, an active learner and problem-solver •Must be willing to work weekends and shifts as required •Must have own transport •Experience and knowledge skincare products •Understanding of general business principles •Be customer service oriented •Show initiative •Willing and able •Understanding of retail hours be willing to adjust to the stores operating hours •Skills: •Practical/Technical skills (facials, on counter handcials, make-up) •Knowledge of the anatomy of the skin •People skills •Business Acumen – admin •Planning and execution of events •Capable of hosting Masterclass events •Providing personalised advice on skincare

LOCATION Cape Town JOB OVERVIEW The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Blvgari, La Prairie and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomises luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the team as a Store Manager for the NARS Store Manager Purpose of the Role The purpose of the role is to ensure the store's profitability through focusing on the business drivers: customer service - generation of turnover – operating expenses and losses - implementation of brand and company standards - establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness KEY RESPONSIBILITIES CUSTOMER SERVICE DELIVERY •Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience •Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards •Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines •Ensure correct and timeous implementation of store's promotions, events and other brand communications, in accordance with brand standards •Ensure appropriate staffing levels to support customer service requirements •Monitor monthly performance axes split/slow lines and determine suitable actions to address problems •Drive IPT to a target of 2.5 •Drive brand incentives to achieve sales targets MERCHANDISE MANAGEMENT •Conduct weekly analysis and interpretation of all stock management reports to manage the store's performance •Communicate with Line Manager on stock issues e.g. out of stocks, overstocks •Ensure data integrity through effective stock control and ensure SOP is followed •Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof •Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients •Know your stock versus tester ratio to ensure that testers are used efficiently •Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up PEOPLE MANAGEMENT •Assist in the recruitment of new team members •Induct new staff members •Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement •Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered •Identify training needs for team members and communicate needs to Training Manager •Attend classroom training and ensure that staff apply this ongoing learning on counter •Ensure an open, motivated and harmonious work environment •Manage daily team/people issues (absenteeism, leave, time keeping) •Conduct weekly team meetings for on-going communication •Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly. Monitor impact of EMTs in store. •Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes •Conduct monthly one on ones with sales team to address performance (good and poor) BUSINESS PERFORMANCE •Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios •Set targets per person per day and manage the monitoring of % to target daily and weekly. •Implement business processes of managing expenses to increase profitability •Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store •Ensure compliance to OHASA requirements MARKET INTELLIGENCE •Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans •Ensure that all promotional and event directives are executed in accordance with brand guidelines •Ensure that the store delivers appropriate merchandise and services based on brand standards and the store's specific customer profile and customer trends STAKEHOLDER MANAGEMENT •Ensure client experience standards are upheld and reinforced •Build relationships with all levels of management •CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients •Oversee BC’s communication to customers to ensure customer recruitment and retention •Drive increased customer data base (attraction of NEW customers) •Manage in store customer complaints or concerns •Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve ADMINISTRATION •Daily, weekly, monthly sales tracking sheets •Weekly and Monthly top 5 competitors •Analyse sales and competitor reports to identify trends and sales opportunities •Store schedules set to meet the businesses staffing needs •Manage leave applications via ESS •Submit claim forms for overtime, night work (holidays etc.) •Store checklist submitted weekly •Submit store event report including photographs to Line Manager COMPETENCIES Deciding and Initiating Action Leading and Supervising Working with People Relating & Networking Adhering to Principles and Values Persuading and Influencing Planning and Organising Delivering Results & Meeting Customer Expectations Coping with pressure and setbacks REQUIREMENTS/QUALIFICATIONS Matric certificate At least 3 years retail and cosmetics store management experience Must have Store Manager experience Certificate in Beauty/Make-Up is advantageous Working knowledge of MS Word, PowerPoint and Excel

LOCATION Cape Town JOB OVERVIEW To develop the brand in South Africa through optimum use of the A&P investment tools; ensuring a 360̊ approach to all marketing strategies, ultimately growing market share and brand image in South Africa. KEY RESPONSIBILITIES Business Performance •Develop, communicate and share the marketing vision within the organisation to ensure the strategy is executed impeccably and timeously in the market •Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times •Formulation of brand strategy and long-term growth plans •Analysis of brand strategy and performance and effect changes as needed •Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to alleviate any sales deficits. •Effectively set global sell out targets for the brands with the sales team •Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations •Effective and regular business reviews to ascertain challenges and opportunities •Monitoring of retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively •Distribution management and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels •Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting •Brand reporting Stakeholder engagement and management •Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market •Work with all stakeholders to gain maximum exposure for the brand •Co-ordination and implementation of PR activity Budget and Financial Management •Management of marketing budget •Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability •Ensuring achievement of wholesale budgets across all retailers LEADERSHIP AND CULTURE •Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions. •Adhere to and live the company's values. •Be an active participant and ambassador in all culture initiatives and activities. •Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required. •Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department. •Contribute positively to create a harmonious working environment for all team members. •Build meaningful connections with all stakeholders. COMPETENCIES •Deciding and Initiating Action •Working with People •Writing and Reporting •Persuading and Influencing •Planning and Organising •Delivering Results & Meeting Customer Expectations •Adapting and responding to change •Coping with pressures and setbacks •Analysing •Entrepreneurial and commercial thinking SKILLS •Strong understanding of Brand management & Marketing concepts •Willing and able to work on both strategy and operational subjects •Attention to detail •Proactivity, adaptability & flexibility •Multitasking •Strong interpersonal skills •Negotiation skills •Communication skills •Business acumen MINIMUM REQUIREMENTS/QUALIFICATIONS Business/Marketing degree 5 years relevant experience in the cosmetics industry