CAREERS WITH PCG

Prestige Cosmetics Group, a subsidiary of CAVI Brands is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Prestige Cosmetics Group and its world of luxury brands is dynamic, inspiring, and challenging and offers a stimulating environment to its team members. Our people are passionate, reliable, and motivated individuals who contribute to team excellence. Working at PCG means giving your best in all you do and is about the opportunities to learn and grow in a business expanding its brand and service offering.

If you would like to be part of this dynamic team, please apply below for active vacancies, or send us your CV for future opportunities.

Prestige Cosmetics Group is an equal employment opportunity company that is committed to diversity.

ACTIVE VACANCIES

Available Positions

LOCATION

SANDTON

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Johannesburg team as Store Manager & Make Up Artist for NARS Cosmetics within our first standalone retail store. If you are passionate about business, cosmetics and makeup artistry, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

 

PURPOSE OF THE ROLE

The purpose of the role is to ensure the store’s profitability through exceptional leadership, focus and management of the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness. This description is not all inclusive of responsibilities.

 

KEY RESPONSIBILITIES

 

BUSINESS PERFORMANCE

  • Analyze and manage store P&L, budgets, and projections. Together with the team, build plans and ensure execution to achieve/exceed sales budget and achieve optimum expense ratios.
  • Set targets per person per day and manage the monitoring of % to target with action plans daily and weekly.
  • Implement business processes of managing expenses to increase profitability.
  • Ensure that store stock loss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store.
  • Ensure compliance to OHASA requirements ensuring a safe working environment at all times.
  • Drive seasonal incentives with the team to achieve sales targets.

 

CUSTOMER SERVICE DELIVERY

  • Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
  • Ensure correct implementation of store layout, merchandising, signage, and visual displays according to brand standards.
  • Ensure correct and timeous implementation of store’s promotions, events, other brand communications, in accordance with brand standards.
  • Ensure appropriate staffing levels to support customer service requirements.
  • Monitor monthly performance axes split/slow lines and determine suitable actions to address performance gaps.
  • Drive IPT to a target of 3.
  • CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients – adhere to POPIA guidelines at times.
  • Oversee BC’s communication to customers to ensure customer recruitment and retention.
  • Drive the attraction and retention of new customers.
  • Manage in store customer complaints or concerns efficiently and effectively. Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve.

 

MERCHANDISE MANAGEMENT

  • Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
  • Conduct weekly analysis and interpretation of all stock management reports with appropriate actions.
  • Ensure communication of stock issues to Line Manager e.g., out of stocks, overstocks.
  • Ensure data integrity through effective stock control and ensure SOP is followed.
  • Identify and plan stock and tester need for the month and ensure orders are placed timeously.
  • Identify and plan supplies and tools for the month and ensure orders are placed.
  • Monitor your stock versus tester ratio to ensure that testers are used efficiently.
  • Identify maintenance issues, report to the Brand Manager and follow up.

 

BRAND MANAGEMENT

  • Monitor competitor activity, stay up to date with current industry trends.
  • Ensure that hygiene and safety standards are maintained according to retailer requirements at all times.
  • Adhere to and maintain brand standards at all times.

 

PEOPLE MANAGEMENT

  • Assist in the recruitment of new team members.
  • Induct new staff members.
  • Manage the performance of self and all direct reports – ensure that regular feedback coaching, and mentoring on performance is provided to all team members.
  • Be actively involved in staff Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
  • Identify training needs for team members and communicate needs to Training Manager.
  • Attend classroom training and ensure that staff apply this ongoing learning in store. Ensure effective usage of the PCG Academy as the online training and communication platform.
  • Ensure an open, motivated, and harmonious work environment – create a great working environment through excellent leadership.
  • Manage daily team/people issues.
  • Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained.
  • Maintain records of all EMTs, monitor impact and report back to Line Manager monthly.
  • Formally review job performance for all employees quarterly and annually and maintain written records of such meetings; implement the company performance processes.
  • Conduct monthly one on ones with sales team to address and enhance performance – coach team members to ensure optimal performance.

 

MARKET INTELLIGENCE

  • Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to business plans.
  • Ensure that all promotional and event directives are executed in accordance with brand guidelines.
  • Ensure that the store delivers appropriate merchandise and services adhering to brand standards and according to the store’s specific customer profile and customer trends.

 

STAKEHOLDER MANAGEMENT

  • Ensure client experience standards are consistently upheld and reinforced.
  • Build strong working relationships with all internal and external stakeholders.

 

ADMINISTRATION REPORTING

  • Daily, weekly, monthly sales tracking sheets.
  • Weekly and Monthly top 5 competitors.
  • Analyze sales and competitor reports to identify trends and sales opportunities.
  • Create and manage effective store schedules set to meet the business staffing needs.
  • Manage leave applications via ESS.
  • Submit claim forms for overtime, night work (holidays etc.), ensure adherence to payroll cut-off timelines.
  • Store checklist submitted weekly.
  • Submit store event report including photographs to Line Manager as and when required.

 

COMPETENCIES

  • Deciding and Initiating Action
  • Leading and Supervising
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organizing
  • Delivering Results & Meeting Customer Expectation
  • Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

  • At least 5 years retail and cosmetics experience
  • At least 5 years’ advanced Make-Up experience
  • Previous Managerial or supervisor retail experience
  • Must have experience in leading a retail team
  • Certificate in Make-Up is advantageous
  • Must be able to demonstrate expert knowledge and current industry trends
  • Must be willing to work weekends and shifts as required
  • Working Knowledge of MS Word, PowerPoint and Excel
  • Must have own transport

LOCATION

Cape Town

PURPOSE OF THE ROLE

The core purpose of the role is to work together with the Marketing Manager and Brand Team to develop the brand in South Africa through optimum use of the A&P investment tools, adaptation of international strategy and ensuring a 360̊ approach to all local marketing strategies, ultimately growing market share and brand image in South Africa.

KEY RESPONSIBILITIES

  • Provide Support to Brand Strategy and Development 
    • Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
    • Assist the Marketing Manager to adapt global strategies to suit the local market and to meet the retailer’s expectations while fully adhering to all international brand rules and guidelines
    • Assist the Marketing Manager to develop and present brand strategy to retailers at seasonal strategy sessions
    • Liaise with senior marketing and other managers to understand marketing goals
    • Present marketing and branding ideas to senior managers
    • Ensure compliance with relevant legal requirements

     

  • Sales Performance
    • Regularly review business performance to ascertain challenges and opportunities
    • Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
    • Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
    • Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
    • Engage in research to gain relevant information including but not limited to competitors, pricing and target markets

     

  • Stakeholder engagement and management
    • Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
    • Work with stakeholders to gain maximum exposure for the brand
    • Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage

     

  • Budget and financial responsibilities
    • Allocate resources and work with others to ensure specified budgets and ROI requirements are observed

     

  • Marketing/Brand Support Functions
    • Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to:
      • Inventory review and reporting
      • Monthly brand reporting
      • Retailer sales performance and stock reporting
      • Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
      • Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
      • Timeous and accurate management of price increases as required
      • Ensure all documents are accessible at all times
      • Deliver within set deadlines
      • Provide optimum service levels to all stakeholders internally and externally
    • Manage customer and consumer queries professionally to achieve a positive outcome
    • Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
    • Track competitor activity monthly and gain learnings from analysis
    • Spend time in-store to obtain trade experience/knowledge and gain customer insights

COMPETENCIES

  • Taking decisions and initiating action, taking responsibility for these
  • Working with people
  • Writing, reporting and communication
  • Persuading and influencing
  • Planning and organising
  • Delivering results & meeting customer expectations
  • Adapting and responding to change
  • Coping with pressures and setbacks
  • Analysing
  • Entrepreneurial and commercial thinking

SKILLS

  • Understanding of brand management and marketing concepts
  • High attention to detail
  • Proactive, adaptable and flexible
  • Organised with ability to multi-task, ensuring deadlines are prioritized and met
  • Strong interpersonal skills and ability to build relationships with internal/external partners
  • Strong communication and reporting skills
  • Business acumen
  • Results driven

MINDSET

  • Energetic team player with the ability to positively impact the internal Shiseido team
  • Proactive self-motivated attitude that delivers results and works towards excellence
  • Compliant with all policies, procedures, ethics & values in the business

REQUIREMENTS/QUALIFICATIONS

  • Business/Marketing degree
  • Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
  • 2 – 3 years brand/marketing experience
  • Cosmetics industry experience in the luxury sector is advantageous

LOCATION

Johannesburg

PURPOSE OF THE ROLE

It is the responsibility of the National Training and Business Development Manager to implement and manage a nationally defined brand training strategy that caters for all stakeholders of the brand – including Beauty Consultants, Customers, Sales, HR, Marketing, Retailers, and Brand Principals. This is a hands on role that requires the individual to be in the field and or conducting training using multiple platforms including in class room, virtual training and on counter/on the job coaching which accounts for 70% of their working time.

KEY RESPONSIBILITIES

  1. Strategic Training Implementation
  • Development and implementation of effective training strategies which enhance the Brand’s ability to deliver high quality product knowledge and excellent client service.
  • Ensure the training plan is aligned with the brand strategy for South Africa. This includes developing and executing all levels of training: training materials, selling techniques and specific events, promotions and workshops for Beauty Consultants and other stakeholders.
  • Ensure the training strategy enables and supports the brand to achieve the annual sales budget.
  • Ensure the development of focused, disciplined, loyal Beauty Consultants (BCs) with client service as a key pillar, and develop a team who maintains a consistently high level of product knowledge.
  • Work in collaboration with Sales and Marketing to drive and execute overall business strategy.
  • Ensure educating and coaching of in-store teams to increase overall retail sales and client growth on counter.
  • Actively implement, drive and monitor CRM programs together with Marketing and Sales teams. (to be included in basic training schools).
  • Organise and execute well planned client events and workshops and monitor the effectiveness on an on-going basis to drive sales – every second month.
  • Responsible for organizing the yearly national conference as well as international trainers or make-up artist events that the brand may host.
  • Manage all enquiries concerning the technical aspects of the products.
  • Take responsibility for the Training budget as provided by the Marketing Manager and Travel expense budget as provided by your line manager.
  1. Communication and Mentoring 30%
  • Show the ability to mentor and train “on counter” by demonstrating and transferring product and sales skills to your team.
  • Motivate and inspire BCs through leading by example.
  • Foster a respectful and productive work environment which leads to teamwork and creates a passion for the brand and the company.
  • Together with RDM’s conduct formal assessments of BCs performance and develop action plans and goals monthly
  • Ability to convey information simply and clearly to all stakeholders in a way that helps people to deliver higher results.
  • Ability to produce concise, accessible written and digital material in the form of presentations, feedback reports, training and events calendars and other international report requirements.
  • Derive and set product and brand knowledge assessments to ensure a minimum pass rate of 90%. Communicate results to sales team.
  • Introduce monthly digital assessments through the company learner management system to ensure product knowledge is kept up to date.
  • Ability to adjust communication style accordingly to recipient’s needs.
  1. Administration, Reporting and Business Performance
  • Monthly monitoring of by door performance, understanding of axis splits (fragrance, skincare, make-up) in order to identify growth opportunities and manage challenges.
  • With the RDM’s and National Commercial Sales Manager, monitor competitor activity and plan the appropriate response. This includes knowing your rankings against competitor brands in store.
  • Work closely with RDM’s on promotional needs required for specific trainer event activities.
  • Establish and maintain an effective working relationship with all levels of retailer store management.
  • Implement, conduct, and monitor effective events throughout each region to drive sales.
  • Ensure that all training events and workshops are elegantly executed with quantitative feedback to management.
  • Actively focus on driving events and promotions to manage seasonal products, new launch lines, promotional stocks, and slow-moving lines.
  • Show initiative in analysing and improving business processes.
  • Plan and conduct monthly store visits with RDM’s to ensure a clear sales understanding of the brand.
  • Monitor training school/online school training success by monitoring sales per store 3 months prior and post training. Identify any concerns with the RDM and build appropriate action plans.
  1. Teamwork
  • Team player with a self-motivated attitude that delivers results.
  • Provide management with inputs on business performance in terms of clients, competitor activities, product acceptance and target sectors.
  • Ability to develop positive working relationships with all stakeholders.
  • Ability to ensure deadlines are prioritized and met.
  • Ensure compliance to all policies, procedures & values in the business.
  • Display a proactive and persistent approach in all aspects of your role.
  • Ability to travel extensively nationally and internationally whilst always staying a true brand ambassador.

 

COMPETENCIES

  • Commercial acumen
  • Presenting and communicating information
  • Writing and Reporting
  • Persuading and Influencing
  • Deciding and initiating action
  • Relating and networking
  • Planning and organising
  • Delivering results and meeting customer expectations
  • Learning and researching
  • Adhering to principles and values
  • Computer literacy, including e-learning software
  • Analytical skills

REQUIREMENTS/QUALIFICATIONS

  • Matric plus ETDP
  • Training related qualification or similar qualification
  • 5 years relevant training experience within the cosmetics industry
  • Retail experience in cosmetics is essential
  • Must have experience as a Make-Up Artist
  • At least 2 years training and material development related experience (Assessor and Moderator)
  • Strong formal knowledge on training, learning and development
  • Leadership experience
  • Valid driver’s license and own car – willing to travel nationally and internationally
  • Strong verbal, written and presentation communication skills
  • Excellent interpersonal and relationship building skills
  • Working knowledge of MS Office/Excel/PowerPoint (Intermediate to advanced)

LOCATION

Pretoria, Kollonade

 

If you are passionate about cosmetics, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment; we are looking for you!

 

PURPOSE OF THE ROLE

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

 

KEY RESPONSIBILITIES

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

 

  • Achieve monthly and annual sales targets
  • Assist in setting up and driving sales at events/launches/retailer activities
  • Provide feedback on sales/customer related issues or concerns timeously

 

BRAND MANAGEMENT

 

  • Monitor competitor activity, stay up to date with current industry trends
  • Ensure that hygiene and safety standards are maintained according to retailer requirements at all times
  • Adhere to and maintain brand standards at all times

 

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

 

  • Ensure that stock is merchandised according to merchandising guidelines
  • Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience
  • Stock administration, stockloss prevention, stock level control and management
  • Implementation and adherence to operating procedures and policies at all times
  • Asset control and security
  • Point of sale

 

CUSTOMER EXPERIENCE

 

  • Provide an exceptional and consistent client experience to all clients
  • Uphold and reinforce the Client journey and experience standards
  • Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations
  • Use expert knowledge and skills when demonstrating fragrances to clients
  • Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience
  • Drive increased customer data base (attraction of NEW customers)

 

TEAMWORK

 

  • Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable
  • Support and assist new team members with onboarding and orientation
  • Ensure that exceptional; consistent standards are maintained
  • Live the company values; conduct oneself with integrity at all times

 

ADMINISTRATION

 

  • Daily tracking sheets/reports completed and submitted as required
  • Implementation of CRM processes
  • Retail reports and updates as required

 

COMPETENCIES

  • Deciding and Initiating Action
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

  • Matric certificate
  • At least 2 years cosmetics/fragrance experience within a retail environment
  • Must be able to demonstrate retail knowledge and current industry trends
  • Must be a team player, an active learner and problem-solver
  • Must be willing to work weekends and shifts as required
  • Must have own transport

 

Job: Sales and Service

Primary Location: Sandton

LOCATION

Durban

PURPOSE OF THE ROLE

It is the responsibility of the Retail Development Manager to run a defined business portfolio in their designated region. The scope would include general retail and inventory systems management; staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching The Prestige Cosmetics Group values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.

 

KEY RESPONSIBILITIES

  1. Achieve regional sales targets
  • Achieve positive sales growths monthly and annually, through the development and driving of “sell out” strategies in specific region.
  • Achieve monthly and annual set targets (sales, expense and staffing targets).
  • Monitor competitor activity and plan the appropriate response.
  • Implement and monitor qualitative events throughout the region to drive sales.
  • Manage Beauty Consultants and promoters to achieve their set KPI’s monthly and conduct quarterly performance review sessions.
  1. Budget and Expense Management
  • Manage costs and expenses within the region, so that they do not exceed sales growth or target.
  • Manage expenses related to events, launches and promotions
  • Manage and approve staff claims.
  • Ensure staffing budget is not exceeded and monitor these expenses monthly.
  1. Stock Management and Merchandising
  • Ensure all stores are merchandised according to the required standard, with the required collateral and display elements (inclusive of promotions and launches).
  • Manage fragrance stock levels in each store within the region, through actively engaging with the relevant retailer and drive “sell in” strategies within your region.
  • Where applicable, manage make-up and skin care (SBT) stock levels in each beauté store within the region, through actively engaging with the demand planning team regarding model stocks, replenishment levels and any other relevant information.
  • Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks or abuse of these items
  • Ensure the correct layouts per store as per the layouts issued and raise any concerns with the GM
  • Ensure all activations/events are set up correctly and in accordance with brand standards
  • Manage RTV process within set deadlines
  1. Stakeholder Management
  • Build strong relationships with the retailer (store manager; cosmetics manager; area manager; regional manager; planner and any other relevant person / department).
  • Negotiate with retail partners on staff needs, retail space and promotional needs in store.
  • Work in collaboration with colleagues other Head Office departments to drive and execute overall business strategy.
  1. Administration and Reporting
  • Review and analyse reports that are submitted monthly and ensure actions are taken to address identified concerns.
  • Provide Sales Manager with flash reports (competitor analysis and sales).
  • Provide feedback and reporting on region’s business performance in terms of customers, competitor activities, product acceptance, and distribution and target sectors.
  • Develop and implement monthly store visit schedule and action plans and provide weekly feedback on progress/implementation.
  • Ensure region’s compliance to all policies, procedures and values in the business, and take appropriate action where necessary.
  1. Team/Staff Management
  • Identify and recruit high performing Beauty Consultants.
  • Manage succession planning and performance management of store staff.
  • Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
  • Oversee inducting of new staff members
  • Identify training needs for Beauty Consultants and drive online learning through PCG platforms
  • Coach, train and oversee the development of Beauty Consultants (customer service, product knowledge, systems knowledge, menu of services)
  • Monitor the Beauty Consultants ability to drive application of learning on the job
  • Review role play and coaching tracking forms to monitor skills
  • Foster a work environment in region based on the PCG values.
  • Drive a heathy team moral and PCG culture.
  • Manage conflict at counters
  • Manage daily team/people issues
  • Conducts weekly team meetings for on-going communication
  • Conduct monthly one on ones with all Beauty Consultants and formally review performance quarterly. Maintain written records of performance meetings.
  • Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.
  • Build strong relationships with the BC’s to ensure loyalty to PCG and PCG brands

COMPETENCIES

  • Deciding and Initiating Action
  • Leading and Supervising
  • Relating & Networking
  • Adhering to Principles and Values
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Setbacks
  • Analysing situations
  • Adapting and Responding to Change
  • Entrepreneurial and Commercial Thinking

 

MIN REQUIREMENTS/QUALIFICATIONS

  • Matric
  • 3-5 years relevant experience, must have retail operations experience
  • 3-5 years previous management role
  • Proven track record in leading teams and achieving sales targets
  • Working knowledge of MS Office/Excel/PowerPoint
  • Valid driver’s license
  • Own car

LOCATION

Western Cape, V&A Waterfront

 

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Cape Town team as Store Manager & Make Up Artist for NARS Cosmetics within our first standalone retail store. If you are passionate about business, cosmetics and makeup artistry, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

 

PURPOSE OF THE ROLE

The purpose of the role is to ensure the store’s profitability through exceptional leadership, focus and management of the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness. This description is not all inclusive of responsibilities.

 

KEY RESPONSIBILITIES

 

BUSINESS PERFORMANCE

  • Analyze and manage store P&L, budgets, and projections. Together with the team, build plans and ensure execution to achieve/exceed sales budget and achieve optimum expense ratios.
  • Set targets per person per day and manage the monitoring of % to target with action plans daily and weekly.
  • Implement business processes of managing expenses to increase profitability.
  • Ensure that store stock loss results are within company norms with an effective stock loss action plan which identifies and addresses all potential security risks within the store.
  • Ensure compliance to OHASA requirements ensuring a safe working environment at all times.
  • Drive seasonal incentives with the team to achieve sales targets.

 

CUSTOMER SERVICE DELIVERY

  • Implement the NARS customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience.
  • Ensure correct implementation of store layout, merchandising, signage, and visual displays according to brand standards.
  • Ensure correct and timeous implementation of store’s promotions, events, other brand communications, in accordance with brand standards.
  • Ensure appropriate staffing levels to support customer service requirements.
  • Monitor monthly performance axes split/slow lines and determine suitable actions to address performance gaps.
  • Drive IPT to a target of 3.
  • CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients – adhere to POPIA guidelines at times.
  • Oversee BC’s communication to customers to ensure customer recruitment and retention.
  • Drive the attraction and retention of new customers.
  • Manage in store customer complaints or concerns efficiently and effectively. Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve.

 

MERCHANDISE MANAGEMENT

  • Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines.
  • Conduct weekly analysis and interpretation of all stock management reports with appropriate actions.
  • Ensure communication of stock issues to Line Manager e.g., out of stocks, overstocks.
  • Ensure data integrity through effective stock control and ensure SOP is followed.
  • Identify and plan stock and tester need for the month and ensure orders are placed timeously.
  • Identify and plan supplies and tools for the month and ensure orders are placed.
  • Monitor your stock versus tester ratio to ensure that testers are used efficiently.
  • Identify maintenance issues, report to the Brand Manager and follow up.

 

BRAND MANAGEMENT

  • Monitor competitor activity, stay up to date with current industry trends.
  • Ensure that hygiene and safety standards are maintained according to retailer requirements at all times.
  • Adhere to and maintain brand standards at all times.

 

PEOPLE MANAGEMENT

  • Assist in the recruitment of new team members.
  • Induct new staff members.
  • Manage the performance of self and all direct reports – ensure that regular feedback coaching, and mentoring on performance is provided to all team members.
  • Be actively involved in staff Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
  • Identify training needs for team members and communicate needs to Training Manager.
  • Attend classroom training and ensure that staff apply this ongoing learning in store. Ensure effective usage of the PCG Academy as the online training and communication platform.
  • Ensure an open, motivated, and harmonious work environment – create a great working environment through excellent leadership.
  • Manage daily team/people issues.
  • Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained.
  • Maintain records of all EMTs, monitor impact and report back to Line Manager monthly.
  • Formally review job performance for all employees quarterly and annually and maintain written records of such meetings; implement the company performance processes.
  • Conduct monthly one on ones with sales team to address and enhance performance – coach team members to ensure optimal performance.

 

MARKET INTELLIGENCE

  • Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to business plans.
  • Ensure that all promotional and event directives are executed in accordance with brand guidelines
  • Ensure that the store delivers appropriate merchandise and services adhering to brand standards and according to the store’s specific customer profile and customer trends.

 

STAKEHOLDER MANAGEMENT

  • Ensure client experience standards are consistently upheld and reinforced.
  • Build strong working relationships with all internal and external stakeholders.

 

ADMINISTRATION REPORTING

  • Daily, weekly, monthly sales tracking sheets.
  • Weekly and Monthly top 5 competitors.
  • Analyze sales and competitor reports to identify trends and sales opportunities.
  • Create and manage effective store schedules set to meet the business staffing needs.
  • Manage leave applications via ESS.
  • Submit claim forms for overtime, night work (holidays etc.), ensure adherence to payroll cut-off timelines.
  • Store checklist submitted weekly.
  • Submit store event report including photographs to Line Manager as and when required.

 

COMPETENCIES

  • Deciding and Initiating Action
  • Leading and Supervising
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organizing
  • Delivering Results & Meeting Customer Expectation
  • Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

  • At least 5 years retail and cosmetics experience
  • At least 5 years’ advanced Make-Up experience
  • Previous Managerial or supervisor retail experience
  • Must have experience in leading a retail team
  • Certificate in Make-Up is advantageous
  • Must be able to demonstrate expert knowledge and current industry trends
  • Must be willing to work weekends and shifts as required
  • Working Knowledge of MS Word, PowerPoint and Excel
  • Must have own transport

LOCATION

Western Cape, V&A Waterfront

 

PCG is offering an exciting opportunity for a driven, talented, tech savvy, and ambitious individual to join the Cape Town team as a Make Up Artist for NARS Cosmetics within our first standalone retail store. If you are passionate about cosmetics, makeup artistry, customer service, are looking to grow your retail career and want to make a positive contribution within a dynamic team environment, we are looking for you!

 

Purpose of the Role

 

The purpose of the role is to provide an exceptional client experience to maximize sales and profitability; to ensure that operating standards are executed and maintained and to build and enhance the NARS brand image. This description is not all inclusive of the responsibilities.

 

KEY RESPONSIBILITIES

 

MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

  • Achieve monthly and annual sales targets.
  • Assist in setting up and driving sales at events/launches/retailer activities.
  • Provide feedback on sales/customer related issues or concerns timeously.

 

BRAND MANAGEMENT

  • Monitor competitor activity, stay up to date with current industry trends.
  • Ensure that hygiene and safety standards are maintained according to brand requirements at all times.
  • Adhere to and maintain brand standards at all times.

 

STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

  • Ensure that stock is merchandised according to merchandising guidelines.
  • Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience.
  • Execution of all responsibilities with regards to stock administration, stock loss prevention, stock level control and management.
  • Implementation and adherence to operating procedures and policies at all times.
  • Ensure adherence to asset control and security procedures.
  • Execution of all responsibilities with regards to point of sale.

 

CUSTOMER EXPERIENCE

  • Provide an exceptional and consistent client experience to all customers.
  • Uphold and reinforce the Customer journey and experience standards.
  • Build relationships, loyalty and inspire confidence in customers by creating unique make-up looks.
  • Use expert makeup skills when demonstrating products to customers.
  • Share make-up tips, expert knowledge, current trends and provide customers with a personalized, educational experience.
  • Drive increased customer data base (attraction of NEW customers).
  • Implementation of CRM processes and procedures.

 

TEAMWORK

  • Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable.
  • Support and assist new team members with onboarding and orientation.
  • Ensure that exceptional; consistent standards are maintained.
  • Live the company values.

 

ADMINISTRATION

  • Complete daily tracking sheets/reports and submit as required.
  • Provide retail reports and updates as required.
  • Assist the Store Manager and Assistant Manager as required.

 

COMPETENCIES

  • Deciding and Initiating Action
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organizing
  • Delivering Results & Meeting Customer Expectations
  • Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

  • At least 3 years cosmetics experience within a retail environment
  • At least 3 years’ advanced make- up experience
  • Certificate in Make-Up is advantageous
  • Must be able to demonstrate expert knowledge and current industry trends
  • Must be a team player, an active learner and problem-solver
  • Must be willing to work weekends and shifts as required
  • Must have own transport

 

Job: Sales and Service Primary

 

Location: V&A Waterfront

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The core purpose of the National Commercial Sales Manager is to formulate and execute sales strategies and growth plans, and to lead a team to ensure the Company’s principal and customer objectives are achieved through increasing customer experiences and retention, brand market share growth and brand profitability.

 

KEY RESPONSIBILITIES

Business Performance

  • Design and implement sell-out strategy for the market to ensure attainment of company sales goals in conjunction with ME (Marketing Executive) and KAE (Key Accounts Executive).
  • Review and deliver annual sales forecast & budgets for all brands together with Marketing and the KAE, to reach overall company objectives and profitability goals.
  • Develop specific retailer execution strategies to achieve market share growth, ranking and performance objectives.
  • Develop, build, and nurture business relationships through trade visits to grow the business and cultivate brand loyalty and commitment.
  • Drive the correct behaviours and programs to develop a retail sales force that has longevity (reduced staff turnover), delivers exceptional customer experiences, and achieves their sell out budgets.
  • Oversee the dissemination of sales information to measure and report on sales performance.
  • Manage sales SLAs with other regions where required.

Customer Service Delivery

  • Lead the Training team to manage the implementation of brand’s customer journeys to our retailer partners.
  • Ensure proactive resolution of and take immediate corrective action on out-of-stock-lines in the trade.
  • Manage correct implementation of merchandising and planogram guidelines.
  • Oversee the management and maintenance of stock in stores to ensure maximum sales potential.
  • Ensure correct and timeous implementation of launches, promotions, and replenishment.
  • Ensure correct management of promoter pool to maximise potential within the retail environment.
  • Create and implement plans consistent with business objectives.
  • Ensure that instore execution reflects the brand’s positioning and expectation of the business.
  • Execute launch and promotional activations and plans to ensure: Targets, profits and positions are achieved across the business.

Sales Management

  • Monitor sales performance vs. budgeted numbers (compare retailer by store vs. national picture)
  • Analyse and evaluate the actual sales results against the set target for the relevant period.
  • Ensure sound Training strategies support and enhance sales and drive development.
  • Partner with KAE to identify areas of underperformance and initiate the appropriate intervention for corrective action to minimize future negative sales impact.
  • Anticipate and address obstacles that hinder maximum sales generation.
  • Conduct regular audits to ensure that all necessary scorecards, policies, procedures, and processes are in place and adhered to.
  • Identify and implement new ideas to drive sales.
  • Work together with Marketing Team, to build all PCG’s brands.
  • Identify problem stores, high performance stores top down – collaborate with direct reports and formulate strategies to prioritize and grow nonperforming stores.
  • Collaborate with support functions e.g., KAE, marketing, events, HR, to ensure support and respective strategies are in place.
  • Ensure submission of monthly commission and reports to all retailers and internal stakeholders timeously.

People Management and Leadership

  • Ensure basic operational disciplines (retailer performance, stock management, BC performance and ROI, in-store execution) and processes are consistently executed by Regional Sales Managers, RDM’s and Trainers.
  • Encourage, implement, and reinforce the company values and leadership principles.
  • Ensure an open, motivated, and harmonious work environment.
  • Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received, to enable continuous improvement.
  • Be actively involved in individual development plans, develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
  • Ensure that KPIs are conducted on all staff to identify the appropriate performance management requirements.
  • Monitor, analyse and manage team expenses.
  • Support direct reports in driving the required growth via implementation and regular review of the area business plans.
  • Lead, manage and develop direct reports, encourage growth and job satisfaction, whilst delivering on company objectives by optimising both the individual, team and department performance.
  • Develop a high-performance sales and training team that is results oriented, sell out focused, and culturally in line with the company values and brand.
  • Influence, motivate and achieve high levels of commitment from direct reports, colleagues, internal and external associates in a variety of situations. Invite input from each person and share ownership; empower others.

Market/Region Intelligence

  • Conduct regular environmental scans of competitor activities (price, product, layouts, and promotions).
  • Ensure monthly communications to highlight trends and opportunities in the region.
  • Manage and implement best practices to continuously improve performance in the region.
  • Provide competitor feedback to Marketing to ensure relevant insights are considered to develop marketing strategies and activities.

Merchandise Management

  • Conduct regular analysis and interpretation of stock management to manage the region’s performance (as per PCG SOP and workflow).
  • Communicate with the retailers on stock issues e.g., out of stocks, overstocks.
  • Ensure data integrity through effective stock control.
  • Oversee new door opening and closing process.

Communication and Stakeholder Management

  • Build effective working relationships with key stakeholders to achieve overall brand/business objectives
  • Develop and maintain relationships with our key retailers to maximise brand growth, support, and exposure in their stores.
  • Guide the sales team to work in partnership with all other departments to ensure the smooth day to day running of both the brand and the business, through regular and relevant communication
  • Ensure that all brands gain the maximum support across all retailers in terms of distribution strategy (being in the right doors), space, location, visibility, stock support and marketing support – drive this skill with direct reports to achieve best opportunities with customers.
  • Partner with brand team to ensure sales have the right tools to effectively execute and drive sell-out to achieve company financial objectives and grow market share.
  • Partner with MEs (Steerco) weekly to enable operational sales priorities by brand.

 

COMPETENCIES

  • Deciding and Initiating Action
  • Leading and Supervising
  • Adhering to Principles and Values
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Adapting and responding to change
  • Entrepreneurial and commercial thinking
  • Persuading and Influencing

 

REQUIREMENTS/QUALIFICATIONS

Business qualification is advantageous

Cosmetics and/or Retail operations experience – experience in luxury is advantageous

Proven track record of sales achievement and leadership

Excellent leadership skills

5 years relevant experience at a senior management level

Excellent knowledge of Excel, PowerPoint, and Word

Own car and valid driver’s license

 

Primary Location: Johannesburg, however travel to Durban and Cape Town may be required.

LOCATION

Johannesburg

PURPOSE OF THE ROLE

It is the responsibility of the Retail Development Manager – Department Stores, to run a defined business portfolio in their designated region. The scope would include Department store retail and inventory systems management, staff management and financial management of the portfolio. The Retail Development Manager is required, through entrenching the CAVI values by example, to improve retail competencies, maintain positive sales growths; and manage costs and expenses within their designated region.
Furthermore, the Retail Development Manager – Department Stores is to ensure that the presentation and maintenance of our products and displays are to Brand required standards and displays are fully functional, demonstrable, and clean, enabling a consistent, powerful customer experience to occur.

DETAILED DUTIES & RESPONSIBILITIES

  1. ACHIEVE REGIONAL SALES TARGETS
    1. Achieve positive sales growths monthly and annually based on annual set targets (sales), through the development and driving of “sell out” strategies in a specific region and per door
    2. Work with National Sales Manager and Training Manager to evaluate specific sell through metrics within each department store and develop specific product focus, training strategy and on floor merchandising opportunities
    3. Monitor competitor activity and plan the appropriate response. This includes knowing Fragrance Brands rankings and growths against competitor brands in store.
    4. Execute successful in store promotions and special events (at least 2 events per month), working with in store management to optimize business. Ensure timely setup of all launches and retailer specific promotions, including signage for correct in store execution. Implement and monitor qualitative events throughout the region to drive sales
    5. Deliver and communicate key promotional and product launch materials in all assigned stores
  1. STOCK MANAGEMENT
    1. Monitor stock on hand and liaise with Regional Managers, Store Managers and Cosmetic Managers with regards to out of stocks and stock discrepancies. Ensure correction of instore EDI, RETEK systems to amend stock discrepancies, to assist correct retailer replenishment going forward. Drive ‘’sell-in strategies’’ through stock management
    2. Where applicable, manage make-up (SBT) stock levels in each Beaute store within the region, through actively engaging with the National Sales Manager regarding model stocks, replenishment levels and any other relevant information.
    3. Manage tester and counter supply stock levels in each store within the region to ensure that there are no out of stocks or abuse of these items, including management of paperwork with regards to Tester management
    4. Repair and replace any non-functional merchandising, promotional displays etc. Ensure all products are as per correct Brand merchandising guidelines and displays are clean to ensure a powerful presentation of our products
    5. Ensure RTV process is managed efficiently through the RTV tracker and that they are uplifted from stores timeously
  1. BUDGET AND EXPENSE MANAGEMENT:
    1. Manage costs and expenses within the region within allocated budget, i.e. travel expense budget, staffing budget
    2. Manage expenses so that the expense growth does not exceed sales growth.
    3. Manage expenses related to events, launches and promotions (to not exceed allocated marketing budget).
    4. Ensure temporary and permanent staffing budget is not exceeded and monitor these expenses monthly through clear and accurate monthly reconciliation in conjunction with the National Sales Manager
    5. Ensure that permanent BC’s are employed within the budget allocated by the brand and are signed off by the relevant BM
  1. RELATIONSHIP MANAGEMENT
    1. Build and leverage in-store relationships with store/department leadership and retail salespeople in all departments. Create strong advocacy among store consultants towards our Brands, our company and yourself, enabling PCG to be the ‘go to’ Brands when product recommendations are made.
  1. ADMINISTRATION/REPORTING
    1. Ensure correct documentation is completed timeously by all Fragrance BCs in terms of figures, eventing, push lists, customer records, feedback, scorecards, etc.
    2. Compile and complete Beauty Advisor commissions at month end
    3. Competitor and sales feedback report to be completed weekly and sent through to the National Sales Manager for consolidation
    4. RDM Scorecard to be completed for each store that is visited monthly
    5. Develop and implement monthly store cycle schedule based on door size and importance and action plans; provide weekly feedback on progress/implementation.
    6. Ensure region’s compliance to all policies, procedures, and values in the business, and take appropriate action where necessary.
    7. Follow all required SOP’s in the completion of feedback templates and within the required timelines
  1. TEAM/STAFF MANAGEMENT
    1. Identify and recruit high performing Fragrance BC’s and Beauty BC’s
    2. Manage succession planning and performance management of store staff.
    3. Manage staffing in stores to ensure that all staff perform optimally and take the appropriate action where this is not the case.
    4. Oversee inducting of new staff members
    5. Coach, and identify instore training needs, utilizing process and tools provided by the Training Team, with focus on brand/product knowledge, demonstration skills, selling engagement process, figure-recording and use of go-to-market initiatives. Monitor the BCs ability to drive application of learning on the job
    6. Manage conflict at counters
    7. Manage daily team/people issues
    8. Conduct monthly one on ones with all BC’s and formally review job performance quarterly. Maintain written records of performance meetings.
    9. Conduct regular team meetings to review plans, share information and ideas and encourage communication and team work.
    10. Manage the staffing master within your area of responsibility in terms of accuracy of information, updating of changes and management of communication with regards to changes
    11. Manage the movement of BC’s within your region – together with the National Sales Manager – within budget, to ensure optimum efficiency of the BC to achieve global sales targets and growth targets
    12. Manage Fragrance BC’s and Beaute BC’s to achieve their set KPI’s monthly and conduct quarterly performance review sessions.

COMPETENCIES

  • Leading and Supervising
  • Supporting and Co-operating
    • Working with People
    • Adhering to principles and values
  • Relating and Networking
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Analyzing and Interpreting
  • Creating and Conceptualizing
    • Learning and Researching
    • Creating and Innovating
  • Organizing and executing
  • Delivering Results and Meeting Customer Expectations
  • Adapting and Responding to Change
  • Coping with Pressures and Setbacks
  • Entrepreneurial and Commercial Thinking

SKILLS

  • Sales skills
  • Event planning skills
  • Financial literacy and Commercial acumen
  • CRM skills
  • Stock planning, control and management
  • IR and labour law
  • Recruitment
  • Coaching staff
  • Mentoring staff
  • Negotiation skills
  • Conflict management

LOCATION

Cape Town, Observatory

PURPOSE OF THE ROLE

To provide efficient, effective and timebound shopfit project management services to the various clients of PDS for new brand builds (counters, back walls, gondolas and retail stores) and for the maintenance of existing brand builds within respective retail stores for various prestige and luxury cosmetics brands.

DETAILED DUTIES & RESPONSIBILITIES

  • Project Management Services
    • Management of all build projects as signed off by the Board of Directors.
    • Ensure that all projects have been scoped and briefed in.
    • Ensure that timelines are agreed upon and adhered to.
    • Ensure that project objectives/dependencies are identified, reported on and managed at all times.
    • Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
    • Complete post implementation reviews to ensure successful delivery has been achieved and ensure that improvements can be made for future projects.
    • Ensure that effective handovers on all projects are conducted timeously and effectively – ensuring business continuity and mitigation of risk for all respective customers and PDS.
    • Build standard operating procedures for project management services; ensure buy-in from all key stakeholders.
  • Project Management: New Brand Builds
    • Obtain project build scope and objectives from the brand team (the client).
    • Create a project plan and sign off with all relevant stakeholders.
    • Ensure efficient and effective execution of approved project plans.
    • Liase with internal brand team (the client) to obtain design – liase with all relevant stakeholders until approved.
    • Obtain relevant quotes and samples from shop fitters and manage process to obtain final sign off.
    • Work with selected shop fitter to obtain technical drawings.
    • Sign off technical drawings with international brand team.
    • Liase with the retailer to sign off technical drawings.
    • Ensure drawings are approved by all relevant parties.
    • Post approval, manage the build process with either local shopfitters or international shopfitters as appropriate with regular touch points and feedback to the client and retailers until build is ready for installation.
    • Ensure that all stakeholders are updated regularly to ensure timelines are met – liase with inbound/logistics around shipping of builds where relevant.
    • Manage and highlight all risks and build mitigation plans.
    • Once build is installed, take pictures, send to stakeholders, flag snags and manage accordingly.
  • Value Added Services: Identification and Capitalisation of Trade Opportunities
    • Using visual and spatial awareness principles, identify visual opportunities for brands in the trade (Example: develop and create POSM concepts for submission to brands for approval within the brand guidelines).
    • Communication of opportunities to the brand team to obtain feedback and approval.
    • Project management for identified visual opportunities with all relevant stakeholders – Local brand team and international.
    • Fulfilment of visual briefs from brand clients.
  • Communication, Stakeholder Management and Customer Service
    • Build effective working relationships with internal and external stakeholders to achieve overall business objectives.
    • Develop and maintain relationships with our customers to ensure PDS is deemed integral to their business, so as to maximise business growth and enable business continuity.
    • Ensure customers and all key stakeholders receive timeous updates and feedback regarding the status of respective projects.
    • Escalate and/or flag all potential and current issues/risks with the PDS senior management team timeously.
    • Work in partnership with all other departments to ensure the smooth day to day running of the business as a whole, through regular and relevant communication.
  • Reporting
    • Creation and maintenance of all detailed project plans.
    • Ensure each project file is updated with required documentation.
    • Provide reporting updates for EXCO and Clients timeously.
  • Budget and financial responsibilities
    • Obtain sign-off on project budgets from the client.
    • Obtain sign off for any ad hoc maintenance requirements for any new or existing builds.
    • Allocate own resources and work with others to ensure specified budget requirements are adhered to.

COMPETENCIES

  • Deciding and Initiating Action

  • Working with People

  • Writing and Reporting

  • Persuading and Influencing

  • Planning and Organising

  • Delivering Results & Meeting Customer Expectations

  • Adapting and responding to change

  • Coping with pressures and setbacks

  • Entrepreneurial and commercial thinking

SKILLS

  • Self-motivated; good energy levels and ability to work independently
  • Attention to detail and desire for accuracy
  • Critical thinking, good listening and debating skills, excellent verbal and written command of the English language
  • Exceptional communication skills, stakeholder management (at all levels) and customer service skills
  • Negotiation skills
  • Project Management skills
  • Commercially astute – strong business acumen
  • Ability to remain solution focused – excellent problem-solving ability
  • Flexible – must be able to adapt easily to an environment with continuous change
  • Excellent time management skills
  • Must be willing to learn, adapt, and to receive continuous feedback to improve
  • Ability to understand technical plans
  • Experienced in supplier management
  • Understanding of the luxury brand environment
  • Creative flair and imagination
  • Visual and spatial awareness

MINIMUM REQUIREMENTS

  • Bachelor’s degree/equivalent
  • 3 – 5 years relevant working experience
  • Microsoft Office (Word, PowerPoint, Excel, Outlook, MS Teams)
  • Experience in retail and cosmetics is essential

LOCATION

Johannesburg, Parktown

PURPOSE OF THE ROLE

To provide efficient, effective and timebound shopfit project management services to the various clients of PDS for new brand builds (counters, back walls, gondolas and retail stores) and for the maintenance of existing brand builds within respective retail stores for various prestige and luxury cosmetics brands.

DETAILED DUTIES & RESPONSIBILITIES

  • Project Management Services
    • Management of all build projects as signed off by the Board of Directors.
    • Ensure that all projects have been scoped and briefed in.
    • Ensure that timelines are agreed upon and adhered to.
    • Ensure that project objectives/dependencies are identified, reported on and managed at all times.
    • Actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
    • Complete post implementation reviews to ensure successful delivery has been achieved and ensure that improvements can be made for future projects.
    • Ensure that effective handovers on all projects are conducted timeously and effectively – ensuring business continuity and mitigation of risk for all respective customers and PDS.
    • Build standard operating procedures for project management services; ensure buy-in from all key stakeholders.
  • Project Management: New Brand Builds
    • Obtain project build scope and objectives from the brand team (the client).
    • Create a project plan and sign off with all relevant stakeholders.
    • Ensure efficient and effective execution of approved project plans.
    • Liase with internal brand team (the client) to obtain design – liase with all relevant stakeholders until approved.
    • Obtain relevant quotes and samples from shop fitters and manage process to obtain final sign off.
    • Work with selected shop fitter to obtain technical drawings.
    • Sign off technical drawings with international brand team.
    • Liase with the retailer to sign off technical drawings.
    • Ensure drawings are approved by all relevant parties.
    • Post approval, manage the build process with either local shopfitters or international shopfitters as appropriate with regular touch points and feedback to the client and retailers until build is ready for installation.
    • Ensure that all stakeholders are updated regularly to ensure timelines are met – liase with inbound/logistics around shipping of builds where relevant.
    • Manage and highlight all risks and build mitigation plans.
    • Once build is installed, take pictures, send to stakeholders, flag snags and manage accordingly.
  • Value Added Services: Identification and Capitalisation of Trade Opportunities
    • Using visual and spatial awareness principles, identify visual opportunities for brands in the trade (Example: develop and create POSM concepts for submission to brands for approval within the brand guidelines).
    • Communication of opportunities to the brand team to obtain feedback and approval.
    • Project management for identified visual opportunities with all relevant stakeholders – Local brand team and international.
    • Fulfilment of visual briefs from brand clients.
  • Communication, Stakeholder Management and Customer Service
    • Build effective working relationships with internal and external stakeholders to achieve overall business objectives.
    • Develop and maintain relationships with our customers to ensure PDS is deemed integral to their business, so as to maximise business growth and enable business continuity.
    • Ensure customers and all key stakeholders receive timeous updates and feedback regarding the status of respective projects.
    • Escalate and/or flag all potential and current issues/risks with the PDS senior management team timeously.
    • Work in partnership with all other departments to ensure the smooth day to day running of the business as a whole, through regular and relevant communication.
  • Reporting
    • Creation and maintenance of all detailed project plans.
    • Ensure each project file is updated with required documentation.
    • Provide reporting updates for EXCO and Clients timeously.
  • Budget and financial responsibilities
    • Obtain sign-off on project budgets from the client.
    • Obtain sign off for any ad hoc maintenance requirements for any new or existing builds.
    • Allocate own resources and work with others to ensure specified budget requirements are adhered to.

COMPETENCIES

  • Deciding and Initiating Action

  • Working with People

  • Writing and Reporting

  • Persuading and Influencing

  • Planning and Organising

  • Delivering Results & Meeting Customer Expectations

  • Adapting and responding to change

  • Coping with pressures and setbacks

  • Entrepreneurial and commercial thinking

SKILLS

  • Self-motivated; good energy levels and ability to work independently
  • Attention to detail and desire for accuracy
  • Critical thinking, good listening and debating skills, excellent verbal and written command of the English language
  • Exceptional communication skills, stakeholder management (at all levels) and customer service skills
  • Negotiation skills
  • Project Management skills
  • Commercially astute – strong business acumen
  • Ability to remain solution focused – excellent problem-solving ability
  • Flexible – must be able to adapt easily to an environment with continuous change
  • Excellent time management skills
  • Must be willing to learn, adapt, and to receive continuous feedback to improve
  • Ability to understand technical plans
  • Experienced in supplier management
  • Understanding of the luxury brand environment
  • Creative flair and imagination
  • Visual and spatial awareness

MINIMUM REQUIREMENTS

  • Bachelor’s degree/equivalent
  • 3 – 5 years relevant working experience
  • Microsoft Office (Word, PowerPoint, Excel, Outlook, MS Teams)
  • Experience in retail and cosmetics is essential

LOCATION

Cape Town

PURPOSE OF THE ROLE

It is the role of the Marketing Manager to strategically drive the F&B portfolio of Brands and provide leadership, guidance, and support to the brand team. This role includes the direct management of projects and procedures and being the guardian of the brand image in the SA marketplace. A profound knowledge of the SA market coupled with a strong understanding of the working processes surrounding the Brand marketing operations provide the basis for the Marketing Manager to define and clarify the strategy and vision of the brand.

 

The Marketing Manager is responsible for building brand principal relationships and communicating and sharing the marketing vision within the wider departments to ensure the strategy is executed impeccably and timeously across all elements of the marketing mix. It is also the responsibility of the Marketing Manager to ensure that any strategies implemented by the SA market are shared in good time and with sufficient detail to the International Marketing team and the Executives responsible for SA.

 

The Marketing Manager together with the Brand Manager is responsible for execution of the annual marketing calendar which includes enabling the Sales Team in the execution of all brand plans, being the custodian of achieving the wholesale number together with the Brand team and ultimately grow market share and brand desirability in South Africa.

DETAILED DUTIES & RESPONSIBILITIES

Resource Allocation, Leadership, Coaching and Motivation

  • Partner with the sales team to provide the necessary tools to drive market share growth across all retailers.
  • Provide direction to the Sales, Retail, Training, Brand team members and Retailers as necessary to ensure the image of the brand is maintained while executing the marketing calendar.
  • Liaise closely with the Marketing Executive responsible for SA to set clear priorities between projects.
  • Work closely with the National Commercial Sales Manager to establish best marketing and merchandising practice within the retail space that can be rolled out to influence other accounts throughout SA via the Regional Sales Manager.
  • Manage workflow between Brand Managers and Marketing Assistant.
  • Drive sell-out growth to achieve wholesale budgets with both the retailers and the Brand teams.

 

Marketing Expertise and Business Intelligence

Analyse the market to gain a full understanding of the SA marketplace, to include:

  • Review of brand performances on a strategic level with the National Commercial Sales Manager to identify opportunities within the marketing calendar and within the retail space.
  • Review of trends and occurrences within the SA market to share with international brand offices and key members of the SA team on a bi-annual basis if relevant.

 

Leadership of the Strategy and Vision

Define the annual strategy for the brand with the Brand Manager and Marketing Executive:

Definition of Strategy

  • Set up and manage an annual process for defining the brand’s strategy Y+2.
  • Work closely with the National Commercial Sales Manager to agree the sales plan by retailer by door alignment with the brand sales plan for Y+2.
  • Review working process within the Training, Sales and Retail team members to increase planning and efficiency in delivering the strategy.
  • Manage and plan the financial implications of any strategic and local SA projects to ensure working budgets accurately reflect the investment strategy.

Execution of Strategy

  • Ensure consistency in management of products and all elements of the marketing mix across Fragrance & Beaute.
  • Constant re-evaluation of all processes relating to the execution of the marketing calendar to ensure progress is made in the efficient delivery of all strategy.

 

Oversee the Development of the Media and Trade Marketing Strategy

Assist in defining the strategy for and oversee execution of the communications plan:

Definition of Strategy

  • Define the brand’s media and growth objectives each year in conjunction with the General Manager and the International Brand Head.
  • Agree and share these objectives within the broader SA team to ensure maximum exposure via Paid, Owned and Earned in all strategic campaigns.

Execution of Strategy

  • Ensure any changes to strategy are communicated regularly through formal meetings set throughout the year.
  • Manage the coordination of all media plans and retailer trade plans throughout the current year of operation.

 

Product Forecasting

  • Ensure proper process in the evaluation of all product and tester forecasting.
  • Understand the business mix by category and key line analysis and use this to drive accurate forecasting methods by category.
  • Drive the introduction of a monthly forecast review to compare significant differences of Actual vs Forecast and Out of Stocks so these learnings are shared internally with the Marketing and Sales Executive on a quarterly basis.
  • Monitor forecasting results in conjunction with the budget at Budgeted and Forecast level.

 

Brand Budget

  • Develop, set and monitor brand sales plans together with the Brand Manager.
  • Together with the Brand team, ensure plans are in place and executed to achieve the wholesale target by brand monthly.
  • Review A&P spend monthly and annually in accordance with Brand strategic objectives.
  • Review the sales and A&P budgets to ensure costs can be analysed monthly and by campaign by the Brand team.
  • Ensure a synchronised approach to all aspects of budgeting across all categories.
  • Ensure smooth and controlled management of the working budget.
  • Set monthly review meetings with the Marketing Executive to review the budget and ensure appropriate actions.
  • Review all budget detail & ensure improved accuracy of budget reporting and coding (invoices, purchase requisitions) with the Brand team.
  • Ensure future use of the “budget support documents” across Fragrance and Beaute i.e., Recons, New Product /Disc files, price increases, etc.

 

Stakeholder Engagement and Management

  • Develop and maintain key relationships with respective brand principals to ensure longevity of partnership and maximise brand support in the market.
  • Develop and maintain relationships with our retailers to ensure maximum brand growth.
  • Effectively manage brand principal’s expectations and negotiations on all elements of the business.
  • Ensure through effective negotiation, maximum support is given to our brands in terms of distribution, space, location, stock, promotional and marketing support.

 

Team Leadership

  • Lead the brand team to work in partnership with all stakeholders (internal and external) to ensure effective and successful management of the division as a whole.
  • Lead the team to develop, execute and deliver on marketing and sales budgets.
  • Lead the team to develop long term and short-term strategies to maintain and grow market share and brand awareness.
  • Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth and job satisfaction.
  • Actively drive and model company values of people, passion, purpose and performance.
  • Ensure effective communication mechanisms are in place to drive efficiency, clarity and focus.
  • Develop and implement systems and processes that drive productivity and efficiencies within the team.

 

COMPETENCIES

  • Coaching and Leadership

  • Deciding and Initiating Action

  • Working with People

  • Writing and Reporting

  • Persuading and Influencing

  • Planning and Organising

  • Delivering Results & Meeting Customer Expectations

  • Adapting and responding to change

  • Coping with pressures and setbacks

  • Analysing

  • Entrepreneurial and commercial thinking

 

SKILLS

  • Strong understanding of Brand management & Marketing concepts
  • Willing and able to work on both strategy and operational subjects
  • Attention to detail
  • Proactivity, adaptability & flexibility
  • Multitasking
  • Strong interpersonal skills
  • Negotiation skills
  • Communication skills
  • Business acumen
  • Leadership skills

MINIMUM REQUIREMENTS

  • Business/Marketing degree
  • 8 years relevant experience in the cosmetics industry
  • Leadership experience
  • Proficient in Word/Excel/PowerPoint
  • Must have own car
  • Must be willing to travel locally and internationally

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The purpose of this role is to provide strategic leadership, strategy development and execution of brand plans together with the Chanel team to maximise growth, brand equity, market share and profitability to meet organizational and brand principal objectives.

DETAILED DUTIES & RESPONSIBILITIES

  1. Strategic Training Implementation
    • Formulate divisional brand strategies and growth plans to develop each brand in line with global strategies and deliver on the business objectives set to maximize growth, brand equity and brand profitability.
    • Direct, review and strategically drive 3-year brand strategies for approval by brand principal.
    • Implement global brand strategies that are relevant in the local market, always aligned to the brand positioning, where appropriate challenge the marketing team and brand principals to ensure relevance to South African market.
    • Conceptualize and implement new brand strategies for new launches .
    • Formulate distribution and retailer strategies.
    • Ensure brand strategies align with retailer strategies to maximize growth potential .
    • Formulate distribution and retailer strategies aligned to the brand objectives .
    • Review, challenge and approve strategies and business plans for the division as prepared by the teams.
    • Develop customer strategies aligned to the brand.
    • Develop and execute customer strategy aligned to the changing South African market .
    • Challenge the marketing and sales team to think 3 years out in brand sales and strategy development.
    • Alignment of annual wholesale and sell-out forecast & budgets for the brand (push/pull strategy).
    • Ownership of the brand performance and development in the market for wholesale, retail and market share growth.
  2. Stakeholder Engagement and Management
    • Develop and maintain key relationships with our respective brand principals, including negotiations.
    • Develop and maintain relationships with all retailers to ensure maximum brand growth.
    • Ensure maximum support is given to our brands in terms of distribution, promotional and marketing support.
    • Build strong relationships with internal and external stakeholders and business partners to achieve the company’s strategic objectives.
    • Work in collaboration with all Head Office departments to drive and execute overall business plans.
  3. Budget and Financial Management
    • Manage the divisional P&L to ensure delivery of budgeted brand contribution.
    • Manage standalone boutique (retail) P&L’s with Sales team to ensure financial delivery.
    • Review, challenge and approve the sales (wholesale and retail), sell out objectives and A&P budgets for the division as prepared by the teams (Sales and Marketing).
    • Management of brand contractual obligations.
    • Manage and control the profitability matrix of a brand; including but not limited to pricing, co-efficient, margin, ex works, stock days.
    • Ensure A&P budgets align to brand strategies to maximize growth potential.
    • Review, challenge and approve A&P budget for the division as prepared by the teams .
    • Continuous management and risk mitigation of division to ensure financial delivery .
  4. New Business Development
    • Research and identify new opportunities for growth.
    • Develop sustainable business plans that offer long-term growth and ROI.
  5. Market Intelligence Analysis and Reporting
    • In-depth understanding and assessment of competitors, customer, retail and market trends to identify, maintain and elevate the brand’s position within the market place.
    • Adopt strategies accordingly to remain relevant to the shifting dynamics of the market .
    • Analyse, interpret and report on sales/stock data (relevant data), both sell in and sell out to inform key decisions.
  6. Team Leadership
    • Lead the Chanel team to work in partnership with all stakeholders (internal and external) for effective and successful management of the business.
    • Lead the team to develop, execute and deliver on all business strategies and market growth.
    • Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth, retention of performers and job satisfaction.
    • Develop and implement systems and processes that drive productivity and efficiencies within the team.

COMPETENCIES

  • Formulating strategies and concepts
  • Entrepreneurial and commercial thinking
  • Delivering results and meeting customer expectations
  • Leading and supervising
  • Adapting and Responding to Change
  • Persuading and influencing
  • Analysing
  • Relationship building and networking
  • Must be commercially astute

MINIMUM REQUIREMENTS

  • 5 years’ relevant executive management, brand, retail and leadership experience
  • Proficiency in Microsoft Office Suite (Word/Excel/PowerPoint)
  • Bachelor’s degree in Business/Marketing/Communications
  • Postgraduate qualifications are advantageous
  • Luxury brands/cosmetics industry experience are advantageous
  • Must have experience in distribution and retail
  • Must have own car
  • Must be willing to travel locally and internationally

FILL IN YOUR DETAILS BELOW