LOCATION

Cape Town

 

JOB OVERVIEW
To turn all our brand and operational dreams into reality in the retail space within brand guidelines – this role will be instrumental in executing trade marketing strategies that increase brand presence, drive consumer engagement, and maximize sales performance and market share across our retail landscape in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Strategy & Planning: Develop (together with the Marketing Manager) and implement trade marketing strategies, animation and promotional plans to support sales growth and brand objectives.
• Brand Activation: Manage the execution of in-store marketing campaigns, including promotional events, product launches, and seasonal activations across retail outlets.
• Retailer Relations: Build and maintain relationships with retail partners and key accounts, collaborating to ensure optimal brand visibility and alignment with promotional calendars.
• Merchandising Excellence: Oversee the development and deployment of point-of-sale (POS) materials, displays, and brand visuals to ensure consistent luxury branding across locations.
• Marketing and Sales Tools: Ensure all testers, samples and promotional gifting is forecasted and implemented across various retailers.
• Market Analysis: Conduct regular market analysis to understand consumer behavior, competitive landscape, and emerging trends in the luxury cosmetics sector.
• Budget Management: Monitor and manage trade marketing budgets, ensuring effective allocation and ROI on campaigns and activations.
• Performance Tracking: Measure, analyze and report on the performance of trade marketing activities, providing insights and recommendations for continuous improvement.
• Collaboration: Work closely with the Sales and Brand teams to ensure alignment of trade marketing initiatives with overall brand strategy and sales targets.

Market/Region Intelligence and Reporting

• Conduct regular environmental scans of competitor activities.
• Ensure monthly communications to highlight trends and opportunities in the market.
• Manage and implement best practices to continuously improve brand performance.
• Provide competitor feedback to relevant stakeholders to ensure relevant insights are considered to develop marketing strategies and activities.
• Ensure relevant reporting with insights and actions to various stakeholders as required.

Stakeholder Management and Engagement

 

• Build and maintain strong relationships with all stakeholders (internal and external) to ensure full support of the brand in the market.
• Work with all stakeholders to gain maximum exposure for the brand.
• Ensure optimal relationships with all retail partners.

 

 

Leadership and Culture

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to the company’s values.
• Be an active participant in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.

COMPETENCIES

• Presenting and Communication
• Delivering results and meeting customer expectations
• Adapting and Responding to Change
• Persuading and influencing
• Analysing
• Planning and organising
• Leadership
• Problem-solving
• Networking

SKILLS

• Strong understanding of Brand Management and marketing concepts
• Attention to detail
• Proactivity, adaptability & flexibility
• Pro-active problem-solving
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business/Commercial acumen
• Stakeholder management

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 3 years relevant experience in the cosmetics/luxury brands retail industry
• Proven track record in executing successful trade marketing and in-store campaigns.
• Strong understanding of the South African retail landscape and luxury cosmetics market.
• Exceptional project management and organizational skills, with attention to detail.
• Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders.
• Analytical mindset, with the ability to interpret data and derive actionable insights.

LOCATION

Cape Town

 

JOB OVERVIEW
The core purpose of the role is to work together with the Marketing Manager and Brand Team to develop the brand in South Africa through optimum use of the A&P investment tools, adaptation of international strategy and ensuring a 360̊ approach to all local marketing strategies, ultimately growing market share and brand image in South Africa.

 

KEY RESPONSIBILITIES

Marketing/Brand Support Functions

• Be a custodian of the brand image in South Africa, maintaining brand equity and integrity at all times
• Liaise with the brand team (Digital, PR, Trade Marketing) to understand marketing goals and provide support as required and directed by the Marketing Manager
• Present marketing and branding ideas to the team
• Ensure compliance with relevant legal, brand and process requirements
• Provide support to the Marketing Manager on brand specific tasks
• Systematically develop processes that provide relevant information and support to the Marketing Manager, including but not limited to:
  • Inventory review and reporting
  • Monthly brand reporting
  • Retailer sales performance and stock reporting
  • Administrate the process flow of all new products both internally and externally to ensure products are loaded correct and timeous
  • Timeous accurate completion and submission of all retailer buy plans/master files and seasonal marketing/online booking calendars and forms
  • Timeous and accurate management of price increases as required
  • Ensure all documents are accessible at all times
  • Deliver within set deadlines
  • Provide optimum service levels to all stakeholders internally and externally
• Manage customer and consumer queries professionally to achieve a positive outcome
• Assist with project-based assignments set out by the Marketing Manager to gain knowledge and practical experience in development-focused tasks
• Track competitor activity monthly and gain learnings from analysis
• Spend time in-store to obtain trade experience/knowledge and gain customer insights
• Support the team with all administration tasks as required

Sales Performance

• Regularly review business performance to ascertain challenges and opportunities
• Assist in the management of inventory to ensure brand stock levels in house meet both the brand and organisational requirements
• Report on brand performance monthly as required (including but not limited to sales, retailers performance, SKU performance, PR, new launches)
• Assist in the management of new launches including stock tracking with demand planning, receipt of retailer orders vs plan, stock distribution (together with POSM) from the warehouse, communication with the sales team, proactive adaptations to plans to maximise launch potential and follow up and reporting following launch period
• Engage in research to gain relevant information including but not limited to competitors, pricing and target markets

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with stakeholders to gain maximum exposure for the brand
• Co-ordinate and implement PR activity including distribution of new launches and tracking and reporting on local media and digital coverage

Budget and financial responsibilities

• Allocate resources and work with others to ensure specified budgets and ROI requirements are observed

Leadership and Culture

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to the company’s values.
• Be an active participant in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.

In addition, Marketing Assistants may be allocated additional projects with the Marketing Manager to develop brand management and commercial skills.

COMPETENCIES

• Taking decisions and initiating action, taking responsibility for these
• Working with people
• Writing, reporting and communication
• Persuading and influencing
• Planning and organising
• Delivering results & meeting customer expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Understanding of brand management and marketing concepts
• High attention to detail
• Proactive, adaptable and flexible
• Organised with ability to multi-task, ensuring deadlines are prioritized and met
• Strong interpersonal skills and ability to build relationships with internal/external partners
• Strong communication and reporting skills
• Business acumen

MINDSET

• Energetic team player with the ability to positively impact the team
• Proactive self-motivated attitude that delivers results and works towards excellence
• Compliant with all policies, procedures, ethics & values in the business

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• Proficient with Microsoft Office Suite (including word processors, spreadsheets, design applications and presentation programmes)
• At least 2 years brand/marketing experience
• Cosmetics industry experience in the luxury sector is advantageous

LOCATION

Cape Town

 

JOB OVERVIEW
To develop the brand strategies in South Africa and optimise the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Formulation of brand strategy and long-term growth plans to drive market share growth.
• Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth.
• Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times.
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market.
• Analysis of brand strategy and performance and effect changes as needed.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the sales team.
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations.
• Effective and regular business reviews to ascertain challenges and opportunities.
• Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with all stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Ensuring achievement of wholesale budgets across all retailers
• Ensuring market share growth across all retailers

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 5 years relevant experience in the cosmetics industry
• Must have experience in building make-up and skincare brands

LOCATION

Cape Town

 

JOB OVERVIEW
To create, plan, secure, negotiate, maximize and execute extensive PR and Digital initiatives in-line with the marketing strategy of the brand, within budget and always strictly adhering to brand guidelines to increase market share and grow the brand in South Africa.

 

KEY RESPONSIBILITIES

PR Business Performance

• Conceptualise and create a strategic PR and Communication strategy for the brand in collaboration with the Marketing Manager, always adhering to international brand image and guidelines.
• Source, create and sustain strategic and effective media partnerships and/or relations that actively track positive exposure of the brand in the South African media within the print and online channel.
• The efficient collation, accurate updating and engaging reporting of all media features and landscape information on a monthly basis.
• The efficient collation, accurate updating and engaging reporting of all relevant competitor activity within the media at large on a monthly basis.
• Understand parameters of the brand’s A&P allocation to PR and manage PR initiatives within the specified budget.
• Ensure accurate and timeous reporting of all spend within the budgets.
• Re-evaluate and improve the PR and Communication strategies timeously to ensure maximization of features and broadcasting.
• Maintain and develop strong relationships with relevant media, agencies and influencers.
• Oversee the development of the Influencer Strategy as required.
• Negotiate and coordinate feature stories linking the brand heritage to new launches and their creators.
• Liaise with the brand principal on a monthly basis/as required for all day to day activities (for example – new launches, quotes, interviews with spokespeople etc).
• Create strategic and creative plans for seasonal initiatives.
• Organise press trips with pre-negotiated titles to secure event and topic coverage.
• Pitch shoot ideas and coordinate details based on social listening and marketing priorities.
• Work closely with the team in order to maintain synergy and support on all key launches.
• Support in-store and external launches/events when appropriate.
• Oversee and manage PR agencies as required

Digital Marketing Business Performance

• Support the development of the market’s digital strategy with the Marketing Manager, build the operational plan and ensure successful execution, leveraging retailer partnerships, in-house digital resources and brand experts.
• Drive synergy and 360-focus to ensure a holistic approach to digital.
• Ensure a consistent and cohesive presence of the brand across all retailer digital platforms – aligned with brand expectations.
• Be the link between the brand’s digital team and the local partners.
• Plan and implement all brand-level digital campaigns.
• Management of E-Retail
  • Manage all E-Retail activities
  • Manage all E-Retailers website updates and campaign launches
  • Manage communication with E-Retailers on animations (emails, social media, etc.) based on brand guidelines, and ensure close collaboration with the brand principal.
  • Brief brand principal e-Retail team on visuals needed
  • Produce weekly updates and monthly sales report
  • Organise regular test purchases
  • Monitor E-Retailer activities and competition (social media)
  • Link with Legal on Grey Market
  • Evaluate and Implement (where relevant) best practices from the global brand team
  • Ensure approval of retailer’s emails and website features
  • Ensure communication and buy-in of Digital updates/plans with all relevant stakeholders (internal and external)

Market/Region Intelligence

• Conduct regular environmental scans of competitor activities.
• Ensure monthly communications to highlight trends and opportunities in the market.
• Manage and implement best practices to continuously improve brand performance.
• Provide competitor feedback to relevant stakeholders to ensure relevant insights are considered to develop marketing strategies and activities.
• Ensure relevant reporting with insights and actions to various stakeholders as required.

Stakeholder Management and Engagement

• Build and maintain strong relationships with all stakeholders (internal and external) to ensure full support of the brand in the market.
• Work with all stakeholders to gain maximum exposure for the brand.
• Ensure optimal relationships with all e-retail partners.

Leadership and Culture

• Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions.
• Adhere to the company’s values.
• Be an active participant in all culture initiatives and activities.
• Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required.
• Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department.
• Contribute positively to create a harmonious working environment for all team members.

COMPETENCIES

• Creative thinking
• Presenting and Communication
• Formulating strategies and concepts
• Delivering results and meeting customer expectations
• Adapting and Responding to Change
• Persuading and influencing
• Analysing
• Planning and organising
• Leadership
• Problem-solving

SKILLS

• Strong understanding of Brand Management, PR and Digital Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Pro-active problem-solving
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business/Commercial acumen
• Stakeholder management

MINIMUM REQUIREMENTS/QUALIFICATIONS

• Business/Marketing degree
• 5 years relevant experience across PR and Digital Marketing in the cosmetics/luxury brands industry
• Strong knowledge and experience on working with social media channels and e-retailers
• Experience working with paid online campaigns e.g. Google, META is advantageous
• Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders.
• Analytical mindset, with the ability to interpret data and derive actionable insights.

LOCATION

Johannesburg

 

JOB OVERVIEW
The HR Business Partner (HRBP) delivers a Human Resources service within an allocated portfolio by implementing people management initiatives that are in line with business strategies, operational requirements, and the company values. The work is done through partnering with key stakeholders and business partners to build a capable workforce and create a positive environment for employees. The HRBP is a key resource in recommending appropriate actions to business.

 

KEY RESPONSIBILITIES

HR CONSULTING

• Management of daily HR related queries
• Partner with business to find sound and fair solutions
• General employee support and query handling – enhance the people experience

INDUSTRIAL RELATIONS

• Address IR related issues and queries as per company disciplinary code and procedures
• Provide IR guidance to business and assist with investigations where necessary
• Assist business in drafting required documentation
• Represent the business at the CCMA
• Ensure all processes and action plans are consistent and fair

PERFORMANCE MANAGEMENT

• Manage, co-ordinate and monitor the performance appraisal process to drive high performance
• Support managers and team members with general queries related to PM
• Bi-annual calibration and moderation processes conducted
• Oversee, monitor and report on high and low performers
• Develop the necessary plans required for IR and Talent Management

TALENT MANAGEMENT

• Implement, drive and monitor the TM process
• Report on Talent Management progress and Plans
• Consolidate the Talent Maps into business specific talent plans
• Consolidate the PDP’s – submit learning requirements to L&D

REWARDS AND REMUNERATION

• Implement and monitor Rewards and Remuneration programme for business

PAYROLL AND BENEFITS ADMINISTRATION

• Ensure accurate documentation is sent through to Payroll within agreed deadlines and follow-up on queries and outstanding issues
• Ensure accurate submission of commissions/incentives for retail staff
• Action all HR related administration timeously i.e. new engagements, terminations, employee movement processes and submit relevant documentation to payroll
• Manage all employee insurance and benefits claims
• Ensure proper filing, document management and good maintenance for all Retail & Head Office employees

RECRUITMENT AND ONBOARDING

• Manage end to end recruitment process as per company recruitment procedure
• Manage vacancies in line with blueprint, succession plans and external talent maps; continuously building an active talent pool of high calibre candidates.
• On boarding and inducting new staff

POLICY AND PROCEDURE IMPLEMENTATION AND PROJECTS

• Ensure all new policies and procedures are implemented as per roll-out plans
• Coach and train employees on policies and procedures
• Support HR Team with ad-hoc projects and culture-driven initiatives as required
• Actively drive usage of all online learning platforms

REPORTING

• Manage and update vacancy reports
• Manage and update IR reports
• Compile monthly/quarterly/ad-hoc HR reports

STAKEHOLDER MANAGEMENT AND ENGAGEMENT

• Build strong relationships with key stakeholders and business partners.
• Travel to stores to provide on-site support to retail teams.
• Work in collaboration with other Head Office departments to drive and execute overall people operational plan.

LEADERSHIP AND CULTURE

• Lead by example as a culture ambassador ensuring behaviour is aligned with the Company values.
• Encourage, implement, and reinforce the company values and leadership principles with all stakeholders.
• Ensure an open, motivated, and harmonious work environment.
• Manage the performance of self, ensuring active participation and regular feedback to enable continuous improvement and achievement of individual development goals.
• Partner with business to enable leaders to effectively lead, manage and develop their direct reports, encourage growth and job satisfaction, whilst delivering on company objectives by optimising both the individual, team and department performance.
• Partner with business and develop solutions to influence, motivate and achieve high levels of commitment from team members, colleagues, internal and external associates in a variety of situations to create an optimal workplace environment. Invite input from each person and share ownership; empower others.

COMPETENCIES

• Adhering to Principles and Values
• Problem-solving and solution focused
• Communication and networking
• Commercial acumen
• Working with people
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks
• Writing and reporting

MINIMUM REQUIREMENTS/QUALIFICATIONS

• HR diploma/degree
• At least 3 years relevant experience (must have IR and recruitment experience)
• Previous retail experience an advantage
• Must have own vehicle and valid driver’s license – Must be willing to travel
• Excellent communication, interpersonal and relationship building skills
• Working knowledge of MS Office/Excel/PowerPoint

LOCATION

Johannesburg

 

PURPOSE OF THE ROLE
To provide commercial direction and leadership to the business to ensure maximum sales of the Inland region through focus on business drivers, including customer service, achievement of sell out and wholesale numbers, implementation of Brand standards in the retailer landscape, team leadership and performance of the Inland sales team.

 

ROLES AND RESPONSIBILITIES:

Sales Management

• Monitor Region’s performance vs. budgeted numbers (compare retailer by store vs. national picture).
• Analyse and evaluate the Regional actual sales results against the set target for the relevant period; ensuring that appropriate actions are in place to drive sell-out with the team.
• Analyse areas of underperformance and initiate the appropriate intervention for corrective action to minimize future negative sales impact.
• Partner with marketing to ensure tools are provided to drive sell-out and build the brand – ensure optimum usage of trade marketing tools with the sales team.
• Ensure that instore execution reflects the brands positioning and expectation of the business.
• Execute launch and promotional activations and plans to ensure: Targets, profits and positions are achieved across the business.
• Agree training plan with Training Managers, monitor and feedback training needs.
• Anticipate and address obstacles that hinder maximum sales generation.
• Communicate performance results to the National Commercial Sales Manager.
• Conduct regular audits to ensure that all necessary scorecards, policies, procedures, and processes are in place and adhered to.
• Identify and implement new ideas to drive sales.
• Work together with the National Commercial Sales Manager and Marketing Team, to build the Brand and develop regional sell-out strategies.
• Identify problem stores, high performance stores top down – ensure appropriate actions plans to drive sales.
• Collaborate with RDMs and formulate strategies to prioritize and grow nonperforming stores.
• Collaborate with support functions e.g., marketing, events, training, HR, to ensure support and strategies are in place to drive sell-out and build a high performance team.
• Ensure submission of monthly commission reports to all retailers and internal stakeholders timeously.

Customer Service Delivery:

• Manage the implementation of the company’s customer service to our retailer partners.
• Ensure proactive resolution of and take immediate corrective action on out-of-stock-lines in the trade.
• Manage correct implementation of merchandising and planogram guidelines.
• Oversee the management and maintenance of stock in stores to ensure maximum sales potential.
• Ensure correct and timeous implementation of launches, promotions, and replenishment.
• Ensure correct usage and ROI of promoter pool with service providers to maximise potential within the retail environment.
• Create and implement plans consistent with business objectives.

People Management

• Encourage, implement, and reinforce the company values and leadership principles.
• Ensure an open, motivated, and harmonious work environment.
• Manage the performance of self and all direct reports (formally and informally), ensuring that regular feedback is given/received, coaching, and mentoring on performance is given/received, to enable continuous improvement.
• Be actively involved in individual development plans, develop such plans for all direct reports and ensure that the agreed development interventions are delivered.
• Ensure that KPIs are conducted on all staff to identify the appropriate performance management requirements.
• Monitor, analyze and manage RDM expenses.
• Guide and support RDMs in driving their required growth via implementation and regular review of the area business plans.

Market/Region Intelligence

• Conduct regular environmental scans of competitor activities (price, product, layouts, and promotions).
• Ensure monthly communications to highlight trends and opportunities in the region.
• Manage and implement best practices to continuously improve performance in the region.
• Provide competitor feedback to Marketing department to ensure relevant insights to development of marketing strategies and activities.

Merchandise Management

• Conduct regular analysis and interpretation of stock management to manage the region’s performance.
• Communicate with National Commercial Sales Manager on stock issues e.g., out of stocks, overstocks.
• Ensure data integrity through effective stock control.
• Oversee new door opening and closing process.

Communication and Stakeholder Management

• Build effective working relationships with key stakeholders to achieve overall brand/business objectives
• Develop and maintain relationships with our key retailers to ensure our respective brands are deemed integral to their business, so as to maximise brand growth, support and exposure in their stores.
• Guide the sales team to work in partnership with all other departments to ensure the smooth day to day running of both the brands and the business as a whole, through regular and relevant communication
• Ensure that brands gain the maximum support across all retailers in terms of distribution strategy (being in the right doors), space, location, visibility, stock support and marketing support
• Drive this skill with direct reports in order to achieve best opportunities with customers

 

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Adhering to Principles and Values
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Entrepreneurial and commercial thinking
• Persuading and Influencing

 

Technical Skills:

• Business acumen
• Coaching and developing others
• Excellent communication skills
• Sales and stock management
• Conflict management
• Negotiation skills
• Change management
• Computer proficiency with Microsoft Office, excellent Excel skills.
• Be analytical and be able to analyse data with view of improving productivity as well as looking for opportunities to drive sales.

 

REQUIREMENTS/QUALIFICATIONS

Matric certificate, preferably with a Business or Marketing or related degree/diploma

5 years Cosmetics and/or Retail operations experience

Proven track record of sales achievement and leadership

Excellent leadership skills

5 years relevant experience

Excellent knowledge of Excel, PowerPoint, and Word

Valid driver’s license

Must have own vehicle

LOCATION

Cape Town

 

PURPOSE OF THE ROLE
To develop the brand strategies in South Africa and optimise the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa.

 

KEY RESPONSIBILITIES

Business Performance

• Formulation of brand strategy and long-term growth plans to drive market share growth.
• Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth.
• Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times.
• Develop, communicate, and share the marketing vision within the organization to ensure the strategy is executed impeccably and timeously in the market.
• Analysis of brand strategy and performance and effect changes as needed.
• Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits.
• Effectively set global sell out targets for the brands with the sales team.
• Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations.
• Effective and regular business reviews to ascertain challenges and opportunities.
• Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively.
• Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels.
• Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting.
• Brand reporting

 

Stakeholder engagement and management

• Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market
• Work with all stakeholders to gain maximum exposure for the brand
• Co-ordination and implementation of PR activity

 

Budget and Financial Management

• Management of marketing budget
• Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability
• Ensuring achievement of wholesale budgets across all retailers
• Ensuring market share growth across all retailers

 

COMPETENCIES

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Adapting and responding to change
• Coping with pressures and setbacks
• Analysing
• Entrepreneurial and commercial thinking

 

SKILLS

• Strong understanding of Brand management & Marketing concepts
• Willing and able to work on both strategy and operational subjects
• Attention to detail
• Proactivity, adaptability & flexibility
• Multitasking
• Strong interpersonal skills
• Negotiation skills
• Communication skills
• Business acumen

 

MINIMUM REQUIREMENTS/QUALIFICATIONS

Business/Marketing degree

5 years relevant experience in the cosmetics industry

Must have experience in building make-up and skincare brands

 

Prestige Cosmetics Group is an equal employment opportunity company that is committed to diversity.

LOCATION

Johannesburg – Mall of Africa

 

The Prestige Cosmetics Group is one of the subsidiaries of CAVI Brands, and is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Some of the luxurious brands include Chanel, Bvlgari, La Prairie, and Dolce & Gabbana to name a few. The Prestige Cosmetics Group epitomizes luxury, dynamism, sophistication and excellence and is offering an exciting opportunity for a driven and ambitious individual to join the Johannesburg team as a Counter Manager for Chanel in Sandton City Mall.

 

PURPOSE OF THE ROLE

Drive sales, motivate, train, and coach the sales team, ensure that standards are maintained, build brand and maintain brand image/awareness.

 

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

• Set targets for self and team
• Drive achievement of sales targets for team (weekly and monthly)
• Achieve own sales target
• Event planning identified, arranged and co-ordinated within store to drive sales targets (2 events per month)
• Increase Ranking in store
• Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
• Achieve a minimum IPT of 2.5
• Drive brand incentives to achieve targets

 

BRAND MANAGEMENT

• Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
• Ensure that the team members maintain counter hygiene according to brand standards at all times
• Merchandising of stock according to merchandising guidelines
• Submit competitor analysis reports to RDM

 

STOCK MANAGEMENT & MERCHANDISING

• Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
• Identify and plan supplies and counter tools for counter for the month and ensure orders are placed timeously
• Submit stock management sheets to RDM monthly/weekly
• Know your stock versus tester ratio to ensure that you merchandise and sell accordingly.
• Identify maintenance issues and snags and ensure these are resolved

 

RELATIONSHIP MANAGEMENT

• Ensure client experience standards are upheld and reinforced
• Build in-store relationships with all levels of store management
• CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
• Oversee BC’s communication to customers to ensure recruitment and retention
• Drive increased customer data base (attraction of NEW customers)
• Manage in store customer complaints or concerns
• Provide feedback to RDM’s regarding any customer issues or feedback within 24 hours

 

ADMINISTRATION

• Daily, weekly, monthly sales tracking sheets completed and submitted to RDM
• Weekly and Monthly top 5 competitors submitted to RDM
• Analyse sales and competitor reports to identify trends and sales opportunities
• Counter schedules set to meet staffing needs
• Manage leave applications
• Submit claim forms for overtime, night work (holidays etc.)
• Counter checklist submitted weekly to RDM
• Submit counter event report including photographs to RDM

 

TEAM/STAFF MANAGEMENT

• Assist the RDM in the recruitment of new team members
• Induct new staff members
• Identify training needs for team members
• Coach, train and oversee the development of team members
• Attend classroom training and ensure that staff apply this ongoing learning on counter
• Submit role play and coaching tracking forms monthly to RDM
• Oversee and drive a healthy team moral and culture
• Manage conflict on counter
• Ensure sufficient staffing requirements
• Manage daily team/people issues (absenteeism, leave, time keeping)
• Conduct weekly team meetings for on-going communication
• Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to RDM monthly. Monitor impact of EMTs on counter.
• Formally review job performance for all employees quarterly and annually and maintains written records of such meetings
• Conduct monthly one on ones with sales team to address performance (good and poor) in a formal meeting and submit a written report to RDM
• Conduct monthly one on ones with Make Up artist in order to ensure efficient management of the makeup axis and submit a written report to RDM and Training Manager

 

COMPETENCIES

• Deciding and Initiating Action
• Leading and Supervising
• Working with People
• Relating & Networking
• Adhering to Principles and Values
• Persuading and Influencing
• Planning and Organising
• Delivering Results & Meeting Customer Expectations
• Coping with pressure and setbacks

 

REQUIREMENTS/QUALIFICATIONS

Matric certificate

At least 3 years retail and cosmetics experience

Previous in store Counter Manager experience

Certificate in Beauty/Make-Up is advantageous

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The purpose of this role is to provide strategic leadership, strategy development and execution of brand plans together with the Chanel team to maximise growth, brand equity, market share and profitability to meet organizational and brand principal objectives.

DETAILED DUTIES & RESPONSIBILITIES

1. Strategic Training Implementation
   • Formulate divisional brand strategies and growth plans to develop each brand in line with global strategies and deliver on the business objectives set to maximize growth, brand equity and brand profitability.
   • Direct, review and strategically drive 3-year brand strategies for approval by brand principal.
   • Implement global brand strategies that are relevant in the local market, always aligned to the brand positioning, where appropriate challenge the marketing team and brand principals to ensure relevance to South African market.
   • Conceptualize and implement new brand strategies for new launches .
   • Formulate distribution and retailer strategies.
   • Ensure brand strategies align with retailer strategies to maximize growth potential .
   • Formulate distribution and retailer strategies aligned to the brand objectives .
   • Review, challenge and approve strategies and business plans for the division as prepared by the teams.
   • Develop customer strategies aligned to the brand.
   • Develop and execute customer strategy aligned to the changing South African market .
   • Challenge the marketing and sales team to think 3 years out in brand sales and strategy development.
   • Alignment of annual wholesale and sell-out forecast & budgets for the brand (push/pull strategy).
   • Ownership of the brand performance and development in the market for wholesale, retail and market share growth.
2. Stakeholder Engagement and Management
   • Develop and maintain key relationships with our respective brand principals, including negotiations.
   • Develop and maintain relationships with all retailers to ensure maximum brand growth.
   • Ensure maximum support is given to our brands in terms of distribution, promotional and marketing support.
   • Build strong relationships with internal and external stakeholders and business partners to achieve the company’s strategic objectives.
   • Work in collaboration with all Head Office departments to drive and execute overall business plans.
3. Budget and Financial Management
   • Manage the divisional P&L to ensure delivery of budgeted brand contribution.
   • Manage standalone boutique (retail) P&L’s with Sales team to ensure financial delivery.
   • Review, challenge and approve the sales (wholesale and retail), sell out objectives and A&P budgets for the division as prepared by the teams (Sales and Marketing).
   • Management of brand contractual obligations.
   • Manage and control the profitability matrix of a brand; including but not limited to pricing, co-efficient, margin, ex works, stock days.
   • Ensure A&P budgets align to brand strategies to maximize growth potential.
   • Review, challenge and approve A&P budget for the division as prepared by the teams .
   • Continuous management and risk mitigation of division to ensure financial delivery .
4. New Business Development
   • Research and identify new opportunities for growth.
   • Develop sustainable business plans that offer long-term growth and ROI.
5. Market Intelligence Analysis and Reporting
   • In-depth understanding and assessment of competitors, customer, retail and market trends to identify, maintain and elevate the brand’s position within the market place.
   • Adopt strategies accordingly to remain relevant to the shifting dynamics of the market .
   • Analyse, interpret and report on sales/stock data (relevant data), both sell in and sell out to inform key decisions.
6. Team Leadership
   • Lead the Chanel team to work in partnership with all stakeholders (internal and external) for effective and successful management of the business.
   • Lead the team to develop, execute and deliver on all business strategies and market growth.
   • Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth, retention of performers and job satisfaction.
   • Develop and implement systems and processes that drive productivity and efficiencies within the team.

COMPETENCIES

• Formulating strategies and concepts
• Entrepreneurial and commercial thinking
• Delivering results and meeting customer expectations
• Leading and supervising
• Adapting and Responding to Change
• Persuading and influencing
• Analysing
• Relationship building and networking
• Must be commercially astute

MINIMUM REQUIREMENTS

• 5 years’ relevant executive management, brand, retail and leadership experience
• Proficiency in Microsoft Office Suite (Word/Excel/PowerPoint)
• Bachelor’s degree in Business/Marketing/Communications
• Postgraduate qualifications are advantageous
• Luxury brands/cosmetics industry experience are advantageous
• Must have experience in distribution and retail
• Must have own car
• Must be willing to travel locally and internationally