CAREERS WITH PCG

Prestige Cosmetics Group, a subsidiary of CAVI Brands is one of the leading distributors of luxury fine fragrance, cosmetics, and specialised skincare in Southern Africa. Prestige Cosmetics Group and its world of luxury brands is dynamic, inspiring, and challenging and offers a stimulating environment to its team members. Our people are passionate, reliable, and motivated individuals who contribute to team excellence. Working at PCG means giving your best in all you do and is about the opportunities to learn and grow in a business expanding its brand and service offering.

If you would like to be part of this dynamic team, please apply below for active vacancies, or send us your CV for future opportunities.

Prestige Cosmetics Group is an equal employment opportunity company that is committed to diversity.

ACTIVE VACANCIES

Available Positions

LOCATION

Pretoria, Centurion

PURPOSE OF THE ROLE

The purpose of the role is to provide an exceptional client experience to maximise sales and profitability; to ensure that operating standards are executed and maintained, and to build and enhance the retailer brand image.

DETAILED DUTIES & RESPONSIBILITIES

  1. MAXIMISE TURNOVER, PROFIT AND PRODUCTIVITY

    • Achieve monthly and annual sales targets

    • Assist in setting up and driving sales at events/launches/retailer activities

    • Provide feedback on sales/customer related issues or concerns timeously

  2. BRAND MANAGEMENT

    • Monitor competitor activity, stay up to date with current industry trends

    • Ensure that hygiene and safety standards are maintained according to retailer requirements at all times

    • Adhere to and maintain brand standards at all times

  3. STOCK MANAGEMENT, MERCHANDISING AND STORE OPERATIONS

    • Ensure that stock is merchandised according to merchandising guidelines

    • Report out of stocks to line manager daily to drive sales and maintain an exceptional client experience

    • Stock administration, stockloss prevention, stock level control and management

    • Implementation and adherence to operating procedures and policies at all times

    • Asset control and security

    • Point of sale

  4. CUSTOMER EXPERIENCE

    • Provide an exceptional and consistent client experience to all clients

    • Uphold and reinforce the Client journey and experience standards

    • Build relationships, loyalty and inspire confidence in clients by providing fragrance recommendations

    • Use expert knowledge and skills when demonstrating fragrances to clients

    • Share fragrance tips, expert knowledge, current trends and provide customers with a personalised, educational experience

    • Drive increased customer data base (attraction of NEW customers)

  5. TEAMWORK

    • Work in collaboration with other colleagues and stakeholders to ensure a harmonious working environment, contribute to the execution of the overall sales operational plan, participate in and support all events and hold each other accountable

    • Support and assist new team members with onboarding and orientation

    • Ensure that exceptional; consistent standards are maintained

    • Live the company values; conduct oneself with integrity at all times

  6. ADMINISTRATION

    • Daily tracking sheets/reports completed and submitted as required

    • Implementation of CRM processes

    • Retail reports and updates as required

COMPETENCIES

  • Deciding and Initiating Action

  • Working with People

  • Relating & Networking

  •  Adhering to Principles and Values

  • Persuading and Influencing

  • Planning and Organising

  • Delivering Results & Meeting Customer Expectations

  • Coping with pressure and setbacks

MINIMUM REQUIREMENTS

  • Matric certificate

  • At least 2 years cosmetics/fragrance experience within a retail environment

  • Must be able to demonstrate retail knowledge and current industry trends

  • Must be a team player, an active learner and problem-solver

  • Must be willing to work weekends and shifts as required

  • Must have own transport

LOCATION

Woolworths, Sandton.

PURPOSE OF THE ROLE

The purpose of the role is to build and maintain the Chanel brand image by providing an exceptional client experience to maximise sales.

DETAILED DUTIES & RESPONSIBILITIES

  1. KEY RESPONSIBILITIES ACHIEVE COUNTER SALES TARGETS • Achieve monthly and annual set budgets • Track counter and individual targets
    • Sell and drive sales in order to achieve targets
    • Assist in setting up and driving sales at Counter events
    • Provide feedback on sales/counter related issues or concerns
  2. BRAND MANAGEMENT
    • Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
    • Monitor competitor activity
    • Know your in-store ranking
    • Ensure that stock is merchandised according to merchandising guidelines
    • Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
    • Ensure that counter hygiene standards are maintained according to brand standards at all times
  3. CLIENT EXPERIENCE
    • Uphold and reinforce the Client experience standards
    • Build relationships and loyalty with clients
    • Drive increased customer data base (attraction of NEW customers)
  4. ADMINISTRATION
    • Complete daily tracking sheets and submit weekly to RDM
    • Complete all progress reports required and submit timeously
    • Complete and update client cards for all new and existing clients and file accordingly
  5. TEAMWORK
    • Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
    • Support and assist new team members with onboarding and orientation
    • Build relationships with respective retailer to achieve key outputs

COMPETENCIES

  • Deciding and Initiating Action
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Coping with pressure and setbacks

MINIMUM REQUIREMENTS

  • Matric certificate
  • At least 3 years retail and cosmetics experience
  • Certificate in Beauty/Make-Up and/or at least 3 years make-up artist experience
  • Must be able to demonstrate expert knowledge and current industry trends
  • Must be willing to work weekends and shifts as required
  • Must have own transport

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The purpose of this role is to provide strategic leadership, strategy development and execution of brand plans together with the Chanel team to maximise growth, brand equity, market share and profitability to meet organizational and brand principal objectives.

DETAILED DUTIES & RESPONSIBILITIES

  1. Strategic Training Implementation
    • Formulate divisional brand strategies and growth plans to develop each brand in line with global strategies and deliver on the business objectives set to maximize growth, brand equity and brand profitability.
    • Direct, review and strategically drive 3-year brand strategies for approval by brand principal.
    • Implement global brand strategies that are relevant in the local market, always aligned to the brand positioning, where appropriate challenge the marketing team and brand principals to ensure relevance to South African market.
    • Conceptualize and implement new brand strategies for new launches .
    • Formulate distribution and retailer strategies.
    • Ensure brand strategies align with retailer strategies to maximize growth potential .
    • Formulate distribution and retailer strategies aligned to the brand objectives .
    • Review, challenge and approve strategies and business plans for the division as prepared by the teams.
    • Develop customer strategies aligned to the brand.
    • Develop and execute customer strategy aligned to the changing South African market .
    • Challenge the marketing and sales team to think 3 years out in brand sales and strategy development.
    • Alignment of annual wholesale and sell-out forecast & budgets for the brand (push/pull strategy).
    • Ownership of the brand performance and development in the market for wholesale, retail and market share growth.
  2. Stakeholder Engagement and Management
    • Develop and maintain key relationships with our respective brand principals, including negotiations.
    • Develop and maintain relationships with all retailers to ensure maximum brand growth.
    • Ensure maximum support is given to our brands in terms of distribution, promotional and marketing support.
    • Build strong relationships with internal and external stakeholders and business partners to achieve the company’s strategic objectives.
    • Work in collaboration with all Head Office departments to drive and execute overall business plans.
  3. Budget and Financial Management
    • Manage the divisional P&L to ensure delivery of budgeted brand contribution.
    • Manage standalone boutique (retail) P&L’s with Sales team to ensure financial delivery.
    • Review, challenge and approve the sales (wholesale and retail), sell out objectives and A&P budgets for the division as prepared by the teams (Sales and Marketing).
    • Management of brand contractual obligations.
    • Manage and control the profitability matrix of a brand; including but not limited to pricing, co-efficient, margin, ex works, stock days.
    • Ensure A&P budgets align to brand strategies to maximize growth potential.
    • Review, challenge and approve A&P budget for the division as prepared by the teams .
    • Continuous management and risk mitigation of division to ensure financial delivery .
  4. New Business Development
    • Research and identify new opportunities for growth.
    • Develop sustainable business plans that offer long-term growth and ROI.
  5. Market Intelligence Analysis and Reporting
    • In-depth understanding and assessment of competitors, customer, retail and market trends to identify, maintain and elevate the brand’s position within the market place.
    • Adopt strategies accordingly to remain relevant to the shifting dynamics of the market .
    • Analyse, interpret and report on sales/stock data (relevant data), both sell in and sell out to inform key decisions.
  6. Team Leadership
    • Lead the Chanel team to work in partnership with all stakeholders (internal and external) for effective and successful management of the business.
    • Lead the team to develop, execute and deliver on all business strategies and market growth.
    • Build a high-performance team culture through effective performance management, individual development, and reward and recognition mechanisms resulting in growth, retention of performers and job satisfaction.
    • Develop and implement systems and processes that drive productivity and efficiencies within the team.

COMPETENCIES

  • Formulating strategies and concepts
  • Entrepreneurial and commercial thinking
  • Delivering results and meeting customer expectations
  • Leading and supervising
  • Adapting and Responding to Change
  • Persuading and influencing
  • Analysing
  • Relationship building and networking
  • Must be commercially astute

MINIMUM REQUIREMENTS

  • 5 years’ relevant executive management, brand, retail and leadership experience
  • Proficiency in Microsoft Office Suite (Word/Excel/PowerPoint)
  • Bachelor’s degree in Business/Marketing/Communications
  • Postgraduate qualifications are advantageous
  • Luxury brands/cosmetics industry experience are advantageous
  • Must have experience in distribution and retail
  • Must have own car
  • Must be willing to travel locally and internationally

LOCATION

Johannesburg

PURPOSE OF THE ROLE

The Retail and Events Manager will need to ensure strong execution and results of retail activities planned by the team, advise on potential opportunities, evaluate where initiatives are not working, advise the rest of the brand team where immediate changes are needed and drive the implementation of these changes.

The Retail and Events Manager will be in control of all projects concerning retail activities and retail performance of the CHANEL Fragrance & Beauty within the SA marketplace. The role should demonstrate absolute command of the brand from a retail perspective including market knowledge, campaign launch opportunities, and sites and events opportunities in-store, with specific focus on key Boutique and Beaute counters throughout SA.

The Retail and Events Manager should utilise the CHANEL Boutiques and any future stand-alone stores as a benchmark of excellence to introduce and test retail initiatives that can then be adapted by other accounts throughout the SA marketplace.
It is the role of the Retail and Events Manager to make sure that key stakeholders are fully aware of all retail activity planned for the above-mentioned stores and their corresponding budget requirements.

It is the role of the Marketing Manager to develop, set and monitor A&P spend monthly and annually in accordance with Chanel’s strategic objectives; the Retail and Events Manager will work within these guidelines.

SUMMARY OF KEY RESPONSIBILITIES

  • Competitor and market share analysis, insights and recommendations
  • Customer profile analysis, insights and recommendations
  • Sales and market share reporting
  • Creation and execution of annual retail calendar by door based on identification of key strategic opportunities
  • Retail projects and events management
  • Ensure relevance of all projects – visually, aesthetically and commercially
  • Collate all launch activity and synchronise relevant communication to optimise key product launches throughout the year
  • Ensure accuracy of budget reporting and coding (invoices, purchase requisitions)
  • Liaise with the key stakeholders to ensure relevant budgets are set and maintained
  • Work closely with the sales team and on-counter teams to ensure best practise merchandising and maximization of project opportunities
  • Prepare and present to a professional standard in a variety of meetings, including monthly S&M, quarterly Sales Cycle, bi-annual retailer Strategy Meetings, monthly Progress and Validation meetings, annual Conference, ad hoc press launches

DETAILED DUTIES & RESPONSIBILITIES

  1. In-depth Market Knowledge
  • Make it a priority to learn about the retail landscape in all retail groups by collating all necessary insights relevant to Chanel and its competitors, in conjunction with Sales Manager.
  • Understand the retail arena in-depth to gain a full understanding of the marketplace including:
    • Analysis
      • Written analysis of CHANEL launches, and of relevant competitor initiatives in specified retail stores
      • Written reports analysing market share movements (CHANEL and competitors)
      • Competitor activity analysis and tracking
      • Regularly visiting stores to stay aware of market trends
      • Identify and define retail opportunities and present these internally
      • Mall statistics and consumer profile information of various beaute doors
    • Facts, Figures, Insights:
      • Retail Sales tracking documents
      • Unit Sales tracking documents
      • Market share tracking
  1. Annual In-store Retail Marketing Plan
  • Liaise with the Trade Marketing Manager and Sales Manager on the creation & execution of the retail calendar for relevant store groups.
  • Contribute to the generation of a retail calendar detailing all in-store activities planned for relevant store groups.
  • Book all relevant in store and eventing space to execute the retail calendar.
  • Follow projects through to execution, delivery and review (e.g. POS materials, sites, windows, tester units with the support of the Trade Marketing Manager and Visual merchandiser)
  • Ensure sign off of projects with Trade Marketing Manager from a budgetary perspective
  • Define retail marketing plan on the basis of the SA activity plan and consider the UK Calendar, the various retailer activities and specifically locally relevant opportunities picked up in the market.
  • Develop and modify plan over time in conjunction with the SA Marketing team to provide a retail focus to all planned marketing activity for SA Flagship/Studio and Espace Parfums and Makeup Hub Doors.
  1. Retail and retail events
  • Book relevant space in trade.
  • Drive the briefing process for the visual execution and customer journey of each retail event where specific visual elements and set-ups are required.
  • Follow projects through to execution, delivery and review (e.g. POS materials – sites, windows, tester units with the support of the relevant Brand Team, ROI).
  • Ensure all product and POS materials are ordered for timely delivery.
  • Work closely with the teams on counter to ensure maximization of project opportunity.
  • Ensure all relevant parties are communicated with to ensure competency.
  • Work with Sales, Fragrance and Beaute Sales Manager, Marketing and Training teams to ensure relevance of Plan:-Practically (local marketing, training, media), aesthetically (visual merchandiser) and commercially (sales dept).
  • Collate all launch activity and synchronise relevant communication to optimise key product launches throughout the year.
  1. Brand Budget
  • Ensure ROI for all retail plan initiatives.
  • Liaise with the Trade Marketing Manager to ensure the brand budgets are updated and in line given the planned activity.
  • Ensure accuracy of budget reporting and coding (invoices, purchase requisitions).
  • Liaise with the Trade Marketing Manager to ensure relevant budgets are set and maintained.
  1. Stakeholder Engagement
  • Work closely with the Trade Marketing Manager to progress retail calendar, priorities, and initiatives.
  • Work closely with the Visual Merchandiser to ensure merchandising guidelines are executed properly in-store and that best practice is followed within Chanel Boutique stores.
  • Work closely with RDM’s in the field and have weekly update meetings.
  • Set up monthly meetings with Sales Manager to review retail business.
  • Attend Retailer strategy meetings.
  • Attend Cycle meetings in full as member of sales team.
  • Prepare and present to a professional standard in a variety of meetings, including monthly S&M, quarterly Sales Cycle, bi-annual retailer Strategy Meetings, monthly Progress and Validation meetings, annual Conference, ad hoc press launches.

MINIMUM REQUIREMENTS

  • Business qualification is advantageous
  • 2-3 years Sales experience
  • 2-3 years Retail experience (luxury)
  • Commercially astute
  • Advanced Microsoft Excel
  • Advanced Microsoft Powerpoint
  • Strong planning, organising, networking, stakeholder management and strategic thinking
  • Knowledge of retail market trends
  • Note: This role is predominantly field based (70%)
  • Own transport essential
  • Local Travel to Durban and Cape Town once a month

LOCATION

Johannesburg Mall of Africa

PURPOSE OF THE ROLE

Drive sales and provide a desirable client experience in order to ensure that standards are maintained as well as to build and maintain brand image.

KEY RESPONSIBILITIES

ACHIEVE COUNTER SALES TARGETS

  • Achieve monthly and annual set budgets
  • Track counter and individual targets
  • Sell and drive sales in order to achieve targets
  • Assist in setting up and driving sales at Counter events
  • Provide feedback on sales/counter related issues or concerns

BRAND MANAGEMENT

  • Increase brand awareness and image through ensuring adherence to grooming and uniform guidelines
  • Monitor competitor activity
  • Know your in-store ranking
  • Ensure that stock is merchandised according to merchandising guidelines
  • Know your stock versus tester ratio and report out of stocks RDM daily to drive sales and maintain an exceptional client experience
  • Ensure that counter hygiene standards are maintained according to brand standards at all times

CLIENT EXPERIENCE

  • Uphold and reinforce the Client experience standards
  • Build relationships and loyalty with clients
  • Drive increased customer data base (attraction of NEW customers)

ADMINISTRATION

  • Complete daily tracking sheets and submit weekly to RDM
  • Complete all progress reports required and submit timeously
  • Complete and update client cards for all new and existing clients and file accordingly

TEAM WORK

  • Work in collaboration with other colleagues to drive and execute overall budgets as well as supporting events
  • Support and assist new team members with onboarding and orientation
  • Build relationships with respective retailer to achieve key outputs

COMPETENCIES

  • Deciding and Initiating Action
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectations
  • Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

  • Matric certificate
  • Previous retail and skincare experience
  • Certificate in Beauty/Somatology is advantageous

LOCATION

Johannesburg Sandton

PURPOSE OF THE ROLE

The purpose of the role is to ensure the store’s profitability through focusing on the business drivers: customer service – generation of turnover – operating expenses and losses – implementation of brand and company standards – establishment and maintenance of effective people and process management practices – building and maintaining brand image and awareness.

KEY RESPONSIBILITIES

CUSTOMER SERVICE DELIVERY

  • Implement the Chanel customer service strategy and processes with attention to proactive issue resolution and a luxury customer experience
  • Ensure correct implementation of store layout, merchandising, signage and visual displays according to brand standards
  • Manage and maintain the stock pipeline to ensure that stock is displayed on the sales floor in accordance with the brand guidelines
  • Ensure correct and timeous implementation of store’s promotions, events and other brand communications, in accordance with brand standards
  • Ensure appropriate staffing levels to support customer service requirements
  • Monitor monthly performance axes split/slow lines and determine suitable actions to address problems
  • Drive IPT to a target of 2.5
  • Drive brand incentives to achieve sales targets

MERCHANDISE MANAGEMENT

  • Conduct weekly analysis and interpretation of all stock management reports to manage the store’s performance
  • Communicate with Line Manager on stock issues e.g. out of stocks, overstocks
  • Ensure data integrity through effective stock control and ensure SOP is followed
  • Identify and plan stock and tester need for the month and ensure orders are placed timeously and follow up the receipt thereof
  • Identify and plan supplies and tools for the month and ensure orders are placed timeously to ensure all supplies are available to serve clients
  • Know your stock versus tester ratio to ensure that testers are used efficiently
  • Identify maintenance issues and snags and ensure these are resolved through reporting to the Visual Manager and follow up

PEOPLE MANAGEMENT

  • Assist in the recruitment of new team members
  • Induct new staff members
  • Manage the performance of self and all direct reports (formally and informally), Ensuring that regular feedback is given/received, coaching and mentoring on performance is given/received to enable continuous improvement
  • Be actively involved in own Individual Development Plan (IDP), develop such plans for all direct reports and ensure that the agreed development interventions are delivered
  • Identify training needs for team members and communicate needs to Training Manager
  • Attend classroom training and ensure that staff apply this ongoing learning on counter
  • Ensure an open, motivated and harmonious work environment
  • Manage daily team/people issues (absenteeism, leave, time keeping)
  • Conduct weekly team meetings for on-going communication
  • Conduct weekly EMTs in store to ensure key focus areas are addressed and standards are maintained. Maintain records of all EMTs and report back to Line Manager monthly.
  • Monitor impact of EMTs in store.
  • Formally review job performance for all employees quarterly and annually and maintains written records of such meetings; implement the company performance processes
  • Conduct monthly one on ones with sales team to address performance (good and poor)

BUSINESS PERFORMANCE

  • Analyse budgets and projections. Put a plan in place to achieve/exceed sales budget and achieve optimum expense ratios
  • Set targets per person per day and manage the monitoring of % to target daily and weekly.
  • Implement business processes of managing expenses to increase profitability
  • Ensure that store stockloss results are within company norms with an effective stockloss action plan which identifies and addresses all potential security risks within the store
  • Ensure compliance to OHASA requirements

MARKET INTELLIGENCE

  • Conduct regular environmental scans of competitor activities (price, product, layouts and promotions) and external socio-economic factors so that appropriate changes can be made to the business plans
  • Ensure that all promotional and event directives are executed in accordance with brand guidelines
  • Ensure that the store delivers appropriate merchandise and services based on brand standards and the store’s specific customer profile and customer trends

STAKEHOLDER MANAGEMENT

  • Ensure client experience standards are upheld and reinforced
  • Build relationships with all levels of management
  • CRM Management – oversee and ensure the maintenance of the CRM cards to retain customers and ensure regular contact with VIP clients
  • Oversee BC’s communication to customers to ensure customer recruitment and retention
  • Drive increased customer data base (attraction of NEW customers)
  • Manage in store customer complaints or concerns
  • Provide feedback to Line Manager regarding any customer issues or feedback within 24 hours working with Training Manager to resolve

ADMINISTRATION

  • Daily, weekly, monthly sales tracking sheets
  • Weekly and Monthly top 5 competitors
  • Analyse sales and competitor reports to identify trends and sales opportunities
  • Store schedules set to meet the businesses staffing needs
  • Manage leave applications via ESS
  • Submit claim forms for overtime, night work (holidays etc.)
  • Store checklist submitted weekly
  • Submit store event report including photographs to Line Manager

COMPETENCIES

  • Deciding and Initiating Action
  • Leading and Supervising
  • Working with People
  • Relating & Networking
  • Adhering to Principles and Values
  • Persuading and Influencing
  • Planning and Organising
  • Delivering Results & Meeting Customer Expectation
  • Coping with pressure and setbacks

MINIMUM REQUIREMENTS/QUALIFICATIONS

  • Matric certificate
  • At least 5 years retail and cosmetics experience
  • Previous Managerial or supervisor retail experience
  • Must have experience in leading a retail team
  • Certificate in Beauty/Make-Up is advantageous
  • Must be able to demonstrate expert knowledge and current industry trends
  • Must be willing to work weekends and shifts as required
  • Working Knowledge of MS Word, PowerPoint and Excel
  • Must have own transport

FILL IN YOUR DETAILS BELOW