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LOCATION Johannesburg JOB OVERVIEW The Field Trainer will work closely alongside the National Training Manager to ensure consistency in service delivery, product knowledge and the client experience. The Field Trainer will prepare, provide and facilitate classroom and in-store training. RESPONSIBILITIES Education & Coaching •Develop an in-store training calendar in line with the brand's strategic goals. •Plan and execute all in-store training. programmes according to the brand's strategy, in order to ensure that managers, consultants, makeup artists, skincare specialists, fragrance promoters and generic staff) are confident to achieve the desired results. •The training and upskilling of the field sales team will always focus on all Axis. •Identify relevant education opportunities and feedback to National Training Manager through regular reporting. •Conduct Basic Training for new staff. •Conduct refresher training with existing staff according to their needs. •Conduct New product training for all staff. •Conduct regular training for Travel Retail, Retailers and Online. •Adapt training strategy to custom-fit needs of travel retail market and/or retailer and level of audience to ensure immediate translation of learning. •Ensure that attendance registers and feedback forms are completed after each training and submitted to the National Training Manager on a monthly basis. •Conduct regular coaching of the field sales teams according to their training needs. •Strong ability to conduct roleplays and masterclasses Sales Performance & Productivity •Develop and roll out training initiatives that will drive retail sales on counter, in accordance with the brand's strategy. Field Support & Talent Development •Act as a role model, set the example and provide directions, support and develop field sales team to ensure that they have the skills required to successfully achieve brand’s KPIs. •Coach and motivate the field sales team based on individual potential and skills to drive sales objectives and brand image. •Maintain high grooming standards and in-store sales & services behaviours to ensure consistency in the client experience through the execution of the Client Experience Journey. •Identify talent amongst the current field sales team in makeup, skincare and/or fragrance to further develop them into leaders in the respective axis. •Prepare field sales team for Development and Certification program following target guidelines issued by National Training Manager. •Work alongside field sales team to identify and address individual training opportunities. •Provide coaching and feedback to field sales team to drive productivity and service excellence. Other Tasks & Responsibilities •To be a role model of personal grooming to the consultants based on standards as set by the brand. •Maintain the brands image on counter by ensuring counters, tester stands and displays are in tip-top conditions and states. •Expected time spent in the field is up to 70%, and must be readily prepared to work on any projects assigned by the National Training Manager. •Work within a specific budget as defined by the National Training Manager and review on a regular basis with the National Training Manager and justify any variances from the budget. •Provide regular feedback to National Training Manager detailing results of markets visits. •Complete monthly education reports and submit to National Training Manager in a timely fashion. •Ensuring that training material is packed before and after a training session. •Ensuring the training room and in-store training setup is in accordance to the brands image. •Drive the usage of E-Academy with the consultants regularly to ensure optimal usage of the online training tool. •Assist the Retail Manager and PR Manager to conduct and facilitate on counter and external events should there be availability to do so. Qualifications •Assessors' certificate preferred •Having 3 years of experience within the cosmetics retail industry and/or an education role •Strong knowledge of makeup, skincare and fragrance •Strong retail mindset •Excellent communication skills in English (both oral & written) •Excellent presentation skills and organised in instructional training •Ability to create a PowerPoint presentation is a must •Sound understanding of retail business and market with excellent client experience skills and standards •An excellent team player with great interpersonal skills •Resourceful, flexible, well organised, highly disciplined, with the ability to multitask and the stability to handle stressful and demanding situations •A self-motivator who is passionate, energetic, and has the ability to motivate and energise others •Great time management •Willingness to travel up to 70% of the time •Microsoft Office experience

LOCATION Cape Town JOB OVERVIEW The BI Business Analyst should be able to analyse and synthesise large amounts of data, accurately project sales trends, identify sales opportunities, and provide practical guidance to optimise sales strategies to increase market share. Collect and examine data and use the information gathered to create coherent, intelligent reports. KEY RESPONSIBILITIES Business Performance •Conduct thorough analyses of sales data and market trends to create insightful reports on brand and customer performance •Perform comprehensive quantitative and qualitative analyses to produce detailed brand performance reports •Work closely with sales and trade marketing teams to optimize and assess campaign effectiveness, using data to inform brand strategy and enhance customer engagement •Collaborate with sales and trade marketing teams to develop and execute data-driven campaigns, measuring their impact on brand performance and market share •Utilise tools such as Excel and Power BI to design and implement insightful BI reports, dashboards, and data narratives •Develop and present feedback decks for brand sales reviews, focusing on the effectiveness of Trade Marketing and Key Account activities, along with any brand metrics agreed upon in brand planning sessions •Partner with the sales team to provide data analysis that supports the refinement of customer engagement strategies •Build strong, trust-based relationships with brand partners and customers through consistent sales reviews aligned with brand plans •Manage and master data efficiently •Scope and analyse business system requirements •Incorporate system and enterprise architecture design into requirements analysis and solution design •Present scoping and analysis findings in solution design and decision-making meetings •Engage with process owners and end-users to define processes, business rules, and user experience requirements •Define system-to-system integration processes and specifications •Drive agile solution delivery through interaction with the team and business users •Maintain, improve and deliver accurate, high quality information on our platforms •Monitor data for accuracy and completeness •Data analysis •System maintenance (SQL / Power BI/ Other) Leadership •Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance and strive to improve based on these interventions. •Adhere to the company's values. •Take personal responsibility for all issues facing the department, work as a team and mentor/coach new employees as required. •Communicate with your line manager regularly and make recommendations on improving efficiencies in the department. •Strong admin and organisational skills •Strong analytical skills •Self-motivation; good energy levels and ability to work independently and with cross-functional teams •Attention to detail and desire for accuracy •Advanced problem-solving and analysis skills •Strong work ethic and willingness to take initiative •Critical thinking, attention to detail, good listening and debating skills, excellent verbal and written command of the English language, good time management. COMPETENCIES: REQUIREMENTS/QUALIFICATIONS •High level of computer competency and literacy, including Microsoft Office programs (MS Word and Excel) •Basic understanding of database/SQL queries and views •Working knowledge of Power BI or Cognos Analytics would be advantageous •Bachelor’s Degree or equivalent •1 to 3 Years working knowledge in Business Intelligence

LOCATION Cape Town JOB OVERVIEW The Retail Planner is a key resource for driving optimal stock & sales and has a keen eye for detail based on data and trends that provides strategic insights and recommendations of actions to the business – the role co-ordinates these actions by partnering with relevant departments/teams ensuring we have the right stock in the right doors to drive sales and market share growth. KEY RESPONSIBILITIES BUSINESS PERFORMANCE – SALES - Partner with Brand Team and Key Accounts Executive (KAE) to set sell-in and sell-out budgets – at brand, retailer and category level. - Partner with Brand Team to provide data-driven input to complete monthly sales forecasting (including promotional forecasting) as accurately as possible (sell-in and sell-out). - Partner with Brand Team to accurately set and achieve annual wholesale budgets for the brand and formulate plans to drive sell-out and alleviate any sales deficits. - Work with the Brand Team and Sales Team to effectively set global sell-out targets for the brands. - Partner with Brand Team and provide data-driven input to build sell-out targets by mall, by brand, by retailer, by door annually and manage reforecasts monthly. - Monitor, analyse and communicate performance of all brands, including new launches and promos – ensure the right stock is in the right doors in the right quantities at the right time to drive sell-out and sell-in. - Monitor retail inventory to ensure brand stock levels by door by retailer meet both the brand and organisational requirements – ensure actions are executed timeously. ANALYSIS, INSIGHTS AND REPORTING - Understands the retail environment through data analysis of each retailer to provide information on opportunities that further informs brand strategies. - Analyse stock and sales reports weekly to provide insights by door, by brand and by retailer for all brands within portfolio – provide insights to the greater team to generate sales and marketing actions. - Analyse retailer stock levels to identify opportunities and challenges to optimise sell-out and stockturn by SKU by store – build recommended actions accordingly. - Sales reports and analysis by brand to internal and external stakeholders (monthly/annually/quarterly). - Assist and support the Key Accounts Executive to deliver all weekly and monthly reports. STOCK MANAGEMENT - RETAIL - Analyse and interpret sales and stock trends to provide actionable insights, identification of gaps/opportunities and data-driven business decisions. - Formulate strategies for slow-moving inventory and days stock cover to ensure optimal stock levels that support business growth. - Guide and support the execution of planograms by analysing each brand and the respective stock model requirements vs. sales potential. - Conduct competitive analysis to refine stock strategies, ensuring that PCG remains agile and responsive to market trends. - Oversee the management of critical SKUs. - Develop centralised reporting frameworks to track core in-stock metrics, enabling clear visibility and timely interventions. - Collaborate with Brand Team to ensure that promotions are executed with sufficient stock availability reducing missed sales opportunities and ensuring customer satisfaction (saleable and non-saleable stock). - Monitor promotional in-stock levels to minimise out-of-stocks during key sales events. - Maintain inventory expectations at store level to resolve any discrepancies and maintain operational consistency. SALES TEAM SUPPORT - Guide the Sales Team on best practices and how to manage stock efficiently at store level. - Work with the sales team on store gridding and localisation. - Supports KAE where retailer head office escalations are required to help resolve any issues around DI, stock input requests. - Partner with the Sales team to ensure optimal usage and allocation of non-saleable stock – drive productivity. - Provide insights and guidance on overstocks and understocks, ensuring data-driven actions. - Builds weekly new product trackers to track new launches versus prior launches. - Management of out-of-stocks with the sales team. STAKEHOLDER MANAGEMENT AND ENGAGEMENT - Build optimal relationships with all PCG retail partners. - Partner with Key Accounts Executive to ensure effective and efficient monthly retailer meetings. - Partner with the brand team on commercials and participate in meetings with Brand Principals as required. - Ensure that all work submitted is accurate and complete, supported by relevant data – build and maintain trust and credibility. - Build and maintain relationships with all internal and external stakeholders. LEADERSHIP AND CULTURE - Manage own personal development through your PDP (Personal Development Plan). Request training and feedback on performance at least once a month and strive to improve based on these interventions. - Adhere to and live the company's values. - Be an active participant and ambassador in all culture initiatives and activities. - Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required. - Communicate with your line manager regularly and make recommendations on improving efficiencies and effectiveness in the department. - Contribute positively to create a harmonious working environment for all team members. - Build meaningful connections with all stakeholders. COMPETENCIES •Deciding and Initiating Action •Working with People •Writing and Reporting •Persuading and Influencing •Planning and Organising •Delivering Results & Meeting Customer Expectations •Adapting and responding to change •Coping with pressures and setbacks •Analysing •Entrepreneurial and commercial thinking MINIMUM REQUIREMENTS/QUALIFICATIONS •Commerce/Business Degree •At least 3-4 years' work experience in a retail environment •Strong analytical ability and commercial acumen •Retail planning experience is required •Proven knowledge of MS packages, Excel/Word/PowerPoint oAdvanced Excel: Non-negotiable •Experience using Power BI is advantageous

LOCATION Cape Town JOB OVERVIEW Oversee end-to-end management of shopfit projects across all brands, including new store openings, refurbishments, and in-store upgrades. Liaise with contractors, suppliers, and landlords to ensure smooth execution of projects. Coordinate design briefs, technical drawings, costings, and approvals. Track timelines and budgets, ensuring delivery to specification and within agreed deadlines. Conduct on-site checks during installations and ensure quality control. Visual Merchandising Projects - Manage the production and distribution of point-of-sale (POS) materials, including shelf talkers, shelf strips, wobblers, posters, and signage. - Coordinate large-scale activations such as center courts, shop-in-shops, and event spaces. - Ensure all visual merchandising items are produced according to brand guidelines and installed effectively. - Work with brand managers to align VM rollouts with campaign launches. - Work with the brand and sales team to ensure all Administration & Reporting - Maintain project timelines, budget trackers, and supplier databases. - Prepare and circulate project status reports to management. - Manage quotes, invoices, and purchase orders in line with company processes. - Assist with post-project evaluations, highlighting key learnings and improvements. Culture and Leadership - Work harmoniously with all stakeholders, ensuring win-win partnerships and meaningful connections. - Manage development of self and development plan with line manager. - Participate and support all company culture initiatives. - Contribute meaningfully to the team, ensuring tenacious teamwork, ownership and delivery. - Lead by example, ensuring professional conduct aligned to the company values. Skills & Competencies - Strong project management and organisational skills with the ability to multitask. - Attention to detail and a strong eye for design and branding. - Excellent communication and interpersonal skills to manage multiple stakeholders. - Problem-solving mindset with the ability to manage challenges on-site. Minimum Requirements - At least 3 years relevant experience - Excellent communication and project management skills - Must have own vehicle and valid driver's license - Must be willing to travel extensively (locally) when required - Competent in MS Office (Excel, Word, PowerPoint); knowledge of design software (AutoCAD, SketchUp, Adobe Creative Suite) advantageous.

LOCATION Cape Town JOB OVERVIEW To turn all our brand and operational dreams into reality in the retail space within brand guidelines, this role will be instrumental in executing trade marketing strategies that increase brand presence, drive consumer engagement, and maximise sales performance and market share across our retail landscape in South Africa. KEY RESPONSIBILITIES Business Performance - Strategy & Planning: Develop (together with the Marketing Manager) and implement trade marketing strategies, animation and promotional plans to support sales growth and brand objectives. - Brand Activation: Manage the execution of in-store marketing campaigns, including promotional events, product launches, and seasonal activations across retail outlets. - Retailer Relations: Build and maintain relationships with retail partners and key accounts, collaborating to ensure optimal brand visibility and alignment with promotional calendars. - Merchandising Excellence: Oversee the development and deployment of point-of-sale (POS) materials, displays, and brand visuals to ensure consistent luxury branding across locations. - Marketing and Sales Tools: Ensure all testers, samples and promotional gifting are forecasted and implemented across various retailers. - Market Analysis: Conduct regular market analysis to understand consumer behaviour, competitive landscape, and emerging trends in the luxury cosmetics sector. - Budget Management: Monitor and manage trade marketing budgets, ensuring effective allocation and ROI on campaigns and activations. - Performance Tracking: Measure, analyse and report on the performance of trade marketing activities, providing insights and recommendations for continuous improvement. - Collaboration: Work closely with the Sales and Brand teams to ensure trade marketing initiatives align with the overall brand strategy and sales targets. Market/Region Intelligence and Reporting - Conduct regular environmental scans of competitor activities. - Ensure monthly communications that highlight market trends and opportunities. - Manage and implement best practices to continuously improve brand performance. - Provide competitor feedback to relevant stakeholders to ensure that relevant insights are considered when developing marketing strategies and activities. - Ensure relevant reporting with insights and actions to various stakeholders as required. Stakeholder Management and Engagement - Build and maintain strong relationships with all stakeholders (internal and external) to ensure full brand support in the market. - Work with all stakeholders to maximise brand exposure. - Ensure optimal relationships with all retail partners. Leadership and Culture - Manage own personal development through your PDP (Personal Development Plan). Request training and performance feedback at least once a month and strive to improve based on these interventions. - Adhere to and live the company's values. - Be an active participant and ambassador in all culture initiatives and activities. - Take responsibility for all issues facing the department, work as a team and mentor/coach new team members as required. - Communicate regularly with your line manager and make recommendations to improve efficiency and effectiveness in the department. - Contribute positively to create a harmonious working environment for all team members. - Build meaningful connections with all stakeholders. COMPETENCIES - Presenting and Communication - Delivering results and meeting customer expectations - Adapting and Responding to Change - Persuading and influencing - Analysing - Planning and organising - Leadership - Problem-solving - Networking SKILLS - Strong understanding of Brand Management and marketing concepts - Attention to detail - Proactivity, adaptability & flexibility - Pro-active problem-solving - Strong interpersonal skills - Negotiation skills - Communication skills - Business/Commercial acumen - Stakeholder management MINIMUM REQUIREMENTS/QUALIFICATIONS Business/Marketing degree 3 years relevant experience in the cosmetics/luxury brands retail industry Proven track record in executing successful trade marketing and in-store campaigns. Strong understanding of the South African retail landscape and luxury cosmetics market. Exceptional project management and organisational skills, with attention to detail. Excellent interpersonal skills, able to build strong relationships with internal and external stakeholders. An analytical mindset, with the ability to interpret data and derive actionable insights.

LOCATION Johannesburg JOB OVERVIEW To uphold and express the Chanel brand identity across all South African retail environments through exceptional visual merchandising and shopfit execution. The Visual & Shopfit Specialist ensures that every boutique, counter, and travel retail space reflects the spirit of Chanel — refined, consistent, and inspiring — while delivering operational excellence and collaboration across local and global teams. KEY RESPONSIBILITIES New Counter & SAB Launches (South Africa & Travel Retail) Develop detailed project briefs for all new counters and SABs. Coordinate project timelines, installations, and refits between UK and local design teams, project management partner and shopfitters. Coordinate layouts and bespoke designs with the UK VM and Display teams. Manage timely availability and installation of merchandising elements. Manage snag corrections with shopfitters to maintain standards of excellence. On-Site Merchandising & Execution Ensure each retail space fully represents the CHANEL aesthetic and brand codes upholding global merchandising guidelines across all South African counters. Deliver consistency in POS hotspots, tester stands, TGPs, SED, TGS, and product layout across all SAB’s and retail doors. Ensure all elements required for visual changes are implemented on time. Fragrance – Execute fragrance bay layouts to ensure the Chanel identity and merchandising is consistent across all markets. Makeup – Execute MED layouts for MED wall and table units. Skincare – Execute skincare bay layouts show casing new products using IWD Displaya Coordinate with the Global team for the POS screen planning such that the programming aligns to the campaign launch dates using Chanel-Channel. Bespoke Merchandising Projects Partner with the UK VM Design team to develop and execute bespoke merchandising elements. Implement POS and visual assets in line with campaign deadlines and marketing priorities. Ensure all design solutions reflect CHANEL’s visual language and craftsmanship. Campaign & On Counter store change over management Translate the global marketing calendar into local merchandising actions. Manage lightboxes, tester stands, hot spots and counter elements to showcase updates in collaboration with marketing and display teams. Coordinate digital screen content via CHANEL-Channel to align with campaign timelines. Forecasting & Production Planning Partner with the marketing manager and UK design team to forecast yearly merchandising needs. Track and manage stock levels of visual elements, triggering reorders when required. Oversee the production and briefing of locally sourced elements to meet brand standards and timelines. Communication & Collaboration Communicate merchandising plans, updates, and layouts to VM, marketing, and retail field teams. Maintain open communication with regional managers to address and resolve in-store issues. Support regional teams with visual merchandising guidance and best practices. Reporting & Governance Provide regular updates to the General Manager and UK VM team on all active projects and maintenance schedule. Maintain professional liaison with UK teams, suppliers, and shopfitters. Submit the following on schedule: Monthly detailed visual feedback and maintenance report. Monthly action plan/journey planner by the 20th of each month. Maintenance summary for bi-weekly Brand Core meetings. Quarterly visual changeovers and planograms for Cycle Meetings. Accurate store visit logs and supporting documentation. Maintain VM Asset log. Maintain safe keeping of VM assets ensuring best practice and cost-effective storage. Store Maintenance Maintain and track all maintenance issues, ensuring resolution within 30 days. Manage supplier relationships to ensure quality workmanship and competitive pricing. Provide monthly updates to RDMs and counter teams. Eventing & Activations Lead design, setup, and breakdown of all CHANEL events and activations. Oversee execution in standalone boutiques, wholesale counters, external activations, and conferences. Ensure best practice, cost control, and brand alignment in all visual eventing activities. Budget Management & Administration Full accountability for Visual Merchandising and Shopfit-related GL codes under A&P. Conduct monthly reconciliations and report to the Marketing Manager by the 15th. Manage PO requisitions, supplier payments, and CAPEX budgets for new counters and SABs. Visual Merchandising Asset Management Maintain and update the VM asset log, ensuring accurate tracking. Oversee the safe keeping and cost-efficient storage of all VM assets. Trade & Field Presence Maintain close awareness of counter presentations across all regions. Conduct in-person visits to Johannesburg and Pretoria weekly. Receive photographic feedback from Cape Town and KZN bi-weekly. Visit Cape Town every 8 weeks and KZN every 12 weeks. PROFILE & COMPETENCIES At least 4 years of experience in a similar role Deep understanding of luxury retail and brand aesthetics Exceptional project management and organisational skills Collaborative, solution-driven, and detail-oriented Effective communication and cross-functional coordination skills Ability to balance creativity with disciplined execution Ability to understand technical plans Commercial awareness and budget management Attention to detail Own transport and driver’s licence Passport and ability to travel abroad Computer literacy, proficient in below computer programs: Microsoft Office including Excel, Word, PowerPoint and Teams Adobe Photoshop Illustrator InDesign Sketchup AutoCAD

LOCATION Cape Town JOB OVERVIEW To develop the brand strategies in South Africa and optimise the A&P investment tools, ensuring a 360̊ approach to all marketing strategies, ultimately growing market share, brand desirability and image in South Africa. KEY RESPONSIBILITIES Business Performance Formulation of brand strategy and long-term growth plans to drive market share growth. Establishment of brand activities (trade marketing, media, new launches etc.) to drive market share growth. Be a custodian of the brand image in SA and must maintain brand equity and brand integrity at all times. Develop, communicate, and share the marketing vision within the organisation to ensure the strategy is executed impeccably and timeously in the market. Analysis of brand strategy and performance and effect changes as needed. Using historical performance, accurately set and achieve annual wholesale budgets for the brands and formulate plans to drive sell-out and alleviate any sales deficits. Effectively set global sell out targets for the brands with the sales team. Effective adaption of global strategies to suit the SA market and to meet the retailer’s expectations. Effective and regular business reviews to ascertain challenges and opportunities. Together with Marketing Manager, monitor retail prices in the market to ensure the brand remains competitive, while at the same time monitoring brand ex works and forex trends and formulating strategies to manage pricing effectively. Together with the sales team, manage distribution and review to ensure that the brand follows international guidelines and strategy, at the same time ensuring that doors deliver ROI by reaching minimum turnover levels. Inventory management to ensure brand stock levels in house meet both the brand and organisational requirements, including accurate promotional forecasting. Brand reporting Stakeholder engagement and management Build and maintain strong relationships with all stakeholders to ensure full support of the brand in the market Work with all stakeholders to gain maximum exposure for the brand Co-ordination and implementation of PR activity Budget and Financial Management Management of marketing budget Management and analysis of A&P spend to ensure effective usage thereof and ensuring a ROI and brand profitability Ensuring achievement of wholesale budgets across all retailers Ensuring market share growth across all retailers COMPETENCIES Deciding and Initiating Action Working with People Writing and Reporting Persuading and Influencing Planning and Organising Delivering Results & Meeting Customer Expectations Adapting and responding to change Coping with pressures and setbacks Analysing Entrepreneurial and commercial thinking SKILLS Strong understanding of Brand management & Marketing concepts Willing and able to work on both strategy and operational subjects Attention to detail Proactivity, adaptability & flexibility Multitasking Strong interpersonal skills Negotiation skills Communication skills Business acumen REQUIREMENTS/QUALIFICATIONS Business/Marketing degree 5 years relevant experience in the cosmetics industry Must have experience in building make-up and skincare brands